Two orders totaling more than 800$ was charged by DHGATE and for both orders the following emails were received:
"This email is to inform you that your Order xxx has been canceled. Please check the following details for the reason of cancellation: Refund Reason: Payment verification failed "
"We have canceled your order PO# xxx on xxx-25 . The total amount is ---. You will get it 2-3 business days.
We are sorry for this inconvenience! To ensure the safety of each transaction, we sometimes have to follow some procedures to confirm the payment details. We once sent you an email requesting a proof but you refused to give it to us, so we had to cancel your order. "
1. No refund has been issued and no products have been delivered.
2. There was never any request for any "proof verification etc.
Stay away from dhgate. It is nothing than a mechanism to steal your money. The method is simple. You order, you pay. Eventual you receive a phony dhl tracking number, even if you ordered by tnt (!). Than they will accept a refund, after 2 weeks confirm you the money is sent to you buy the money never arrives to you. A lot a spitful excuses means to buy time form them until you eventually give out. So people, resist the price temptation and stay out of this, it is a scam scam scam scam site!
I'm having a bit of a problem with DHGate and was wondering if anyone else had this same problem.
So I purchased 5 Ipods from a seller who had really good feedback and a high score from there site. I used Paypal to pay for the order on 7/20 and the listing said it would take 3 business days to complete the order and ship them out. I e-mailed DHGate on 7/27 (1 week after payment) to find out if the seller shipped the items since my order status still shows a 'waiting for seller' display and I've recieved no e-mail. The DHgate employee (named Andy) e-mailed me back and said he checked with the seller and the items have shipped and I should log back in to check the status. I asked Andy if he could get me a tracking number so I can see what day they would arrive and so far I've got no response, and the status of my order still says 'waiting for seller'.
Has anyone had problems like this, and should I just file a complaint with Paypal to get my money back or wait another week for a response?
My first contact went as follows...
"So your page is accurate with it's description? I see many other sellers with a similar phone but the descriptions vary. You can guarantee the phone is new and as described on your page? Is there anything different about your phone to an original HTC G7 Desire?"
RESPONSE: Yes, the page is accurate with it's description, except the camera, i am not sure it's 5 million pixels, but i think it should be 3 million pixels at least.And of course it's the new cell phone.About the different, the original HTC G7 Desire is android 2.2 os, but this phone is windows 6.5 os.If you have amy other questions, please feel free to ask, i'll reply you asap.
The page was of poor English, but as it was on a Chinese site, I accepted the poor translation.
However, it was quite clear about what the item was, and what it claimed to be. At this point I was convinced that they had produced a product at a lesser price, and as there are so many mark-ups in North America, it seemed plausible this item is the same thing as we would find over here.
Wholesale - Desire G7 A8181 GPS Wifi Windows 6.5 3.8 inch high definition camera Unlocked Smart Phone
$228.86 / Piece
The processor reports to be: "the mobile phone has two cores of CPU snapdragon.Die frequency of the CPU and 512M RAM 1GHZ.488M ROM ". This is not true; it is Mediatek, not at all the same, at 800mHz.And the memory is half of what it should be. "The camera is 5 million pixels." but the seller admits that may be a lie. "TF card expansion up to 32G", also, the seller admits this may be a lie, but I never had a chance to test it.There was supposed to be a free "1*Lather Case, 1*Screen Protector", both were missing from the package. And what finally prompted me to open a dispute: "It is down from a new version of G7, not only the usual buttons, but also Photoelectric sensor function (optical mouse). You can scan the optical mouse and websites is browsen.Deshalb cost of the new version, $ 10 more expensive than the old version." That is a black "ball" that is situated in the middle of the button at the bottom. This function does not work at all! The screen on an HTC Desire is capacitive, while this one is resistive
If you try to search for the product now, you get "This product has been removed. You may find its alternatives below. "
I have sent it back as the seller has agreed to a refund. However, almost 2 months later since I sent it I have not heard of it arriving. They only agreed to cover shipping costs if I sent it at the lowest cost, so Canada Post does not provide a waybill tracking code in these cases.
It worries me sick that I will never see my money again.
Bottom line...do not be deceived by these fantastic deals from China, or other overseas countries that make similar claims. It's all garbage and you will waste your money.
I purchased a dress for $130 from one of the vendors on DH gate. It arrived after a few weeks, and the dress was not made properly. The beading on the front was totally off-center. I submitted a request for refund through the site, as instructed and was 'denied' by the seller. I modified my request and said that I would even pay for shipping to send it back, I just want the purchase price refunded - rejected again. So, I then escalated the complaint to DH Gate. After uploading photo evidence and thoroughly explaining why I want my money back, their 'suggested resolution' is for me to keep the dress, and receive a refund of $20. I did not agree to it, said that I do not want the dress, I want my $ back, well, they marked the case as 'refunded' and my case is now 'closed'. SCAM. Do not give these people your money!!!
I bought some apple iphones that were deamed to be originals and when they arrived to my home they were...
I bought a phone from DHgate.com and I received a different, cheaper, and poor in average performance. The...
I placed two orders. With two separate sellers. Both provided shipment tracking numbers within a day or two of receipt of payment. Both were fraudulent. I of course emailed both of the sellers. Seller one was oh so sweet. So very sorry about all of it. But know what, never made good on it. I finally had to press big time and got a refund from DHgate not the seller. Lying slime ball!!
Second one I am in dispute with now. He sent a tracking number. It of course was phony. that was on a Friday. On Monday the jerk sent another tracking number for the very same merchandise. Cute huh?? And the shipper (ems----china based group) had already "verified" that the package had left china?? Now I am not a rocket scientist, but do consider my self reasonably intelligent but how exactly did the seller send it on Friday and then send it again the very next Monday with a different carrier?
So I wait. Yesterday, I get an email that is supposedly from UPS. They have a package for me but there is an issue with delivery at my address. (odd because shopping online is my main way of shopping so our ups guy knows us almost personally at this point) Anyway, there is an attachment I am to print out and take with me to pick up my item. I can't open it. Call to UPS---guess what? It's a total fake!! Broken english in two spots tipped me off that something was most assuredly wrong to begin with. Anyway, forwarded that to UPS for them to pursue the issue further. Now I don't have the items I ordered. I will have to go thru the escrow people again to get my money back.
I trusted them. I figured after the first time it was just a fluke. One bad apple so to speak.
but this site is nothing but a haven for thieves as a whole. there are those whom have had good transactions, but i venture to say that those are more than likely the thieves making the reports. very few of the good ones are written by someone who speaks English clearly as the wording is broken.
And since the original tracking number from EMS feeds into the usps at the endpoint for delivery, am submitting it to them for mail fraud!
DHGate is agent for China vendors: you place order with DHGate, they hold $ in escrow until product received, then Chinese vendor gets paid. If not happy, you're supposed to get your money in escrow back. Sorry, not today booby. You may get part of it back, as I did. The product I ordered from charming_price through DHGate were fake AND defective. Not only could I not sell them, I couldn't use them myself. Basically, you have a scammer protecting a scammer. Buyer beware! In fact, of ANY transaction where the vendor is international (esp China) and the price too good to be true. When you complain, DHGate just bounces useless emails off the complaint until you say "chuck it!" I suppose some purchases are OK, but mine turned REALLY SOUR.
I made 2 purchases thru dh gate they were for apple ipod touch 32g. Their was supposed to be 5 in each order and their was only 3 when I opened the package and they were fakes! The packing slip on each box said qty 5, and of course as you can guess the escrow service sided with the seller, and on top of all that I paid an extra 115 for ups shipping and the used the free ems shipping, another way to scam you. This company is nothing but a fraud!!!
I ordered new pairs of boots from dh gate - china wholesale for $200.00, they offered $ 15.00 coupon so I paid $ 185.00 for my boots not only sent wrong pair, it was also damage pair, I sent pictures of the damaged merchandise to the seller, they told me and credit back $ 65.0 for repair. I emailed stating " definitely not"! They went ahead and sent the $ 65.00 and insistning to have my boots repaired. I asked for the mailing address, so I can return the items, they ignored my email. I asked my bank - bank of america to help me with the refund so hopefully they will side with me rather than the scammers. I am still waiting for bank of america to credit my $ 185.00. Also see internet fraud and scams posted by victims of dh gate.
I was selling on eBay for a while, little things like subwoofers & amps & radios & stuff...
ANYWAYS, I wanted to start making it big... SO, I found a dropshipper
DHGate & Beltal..
Well, I listed a lot of their items on eBay, and after the auctions ended, I purchased all this merchandise to be sent to my customers, and NOTHING WAS SHIPPED!!!
SO, I'm out $400, and I have to file a dispute with Paypal to get all my customers their money back...
Just a heads up guys, If you wanna sell stuff on eBay, don't use DHGate or Beltal for dropshipping!!!
I purchased what was shown as a 14k diamond wedding ring set with a $2, 999.00 price tag attached and what I...
I recently purchased what I thought was going to be a Apple Ipod Touch 2nd generation.
What I got was a cheap fake MP4 player that will not even work with Itunes and is only 8 GB.
The advertisement stated that the item was an Apple Ipod Touch 2nd generation 16 GB.
False advertising ? Fraud ?
Now I'm trying to get a full refund from DHgate but no success yet.
I hope others will learn from my mistake.
This outfit is operating like ebay where acounts can be set up, it allows fraudulent transactions, A person...
Dhgate.com is a Chinese wholesale website. Dhgate is full of counterfeited products. Sellers may list what...
Hey does anyone know anything about dhgate.com. Whether or not its legit or not. It looks like a chinese form...