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China - 100083

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DHGate.com Complaints & Reviews

DHGate.comfraudulent company - scam

Two orders totaling more than 800$ was charged by DHGATE and for both orders the following emails were received:
"This email is to inform you that your Order xxx has been canceled. Please check the following details for the reason of cancellation: Refund Reason: Payment verification failed "
"We have canceled your order PO# xxx on xxx-25 . The total amount is ---. You will get it 2-3 business days.
We are sorry for this inconvenience! To ensure the safety of each transaction, we sometimes have to follow some procedures to confirm the payment details. We once sent you an email requesting a proof but you refused to give it to us, so we had to cancel your order. "
1. No refund has been issued and no products have been delivered.
2. There was never any request for any "proof verification etc.

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    DHGate.comit is nothing than a mechanism to steal your money

    Stay away from dhgate. It is nothing than a mechanism to steal your money. The method is simple. You order, you pay. Eventual you receive a phony dhl tracking number, even if you ordered by tnt (!). Than they will accept a refund, after 2 weeks confirm you the money is sent to you buy the money never arrives to you. A lot a spitful excuses means to buy time form them until you eventually give out. So people, resist the price temptation and stay out of this, it is a scam scam scam scam site!

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      DHGatetrouble

      I'm having a bit of a problem with DHGate and was wondering if anyone else had this same problem.

      So I purchased 5 Ipods from a seller who had really good feedback and a high score from there site. I used Paypal to pay for the order on 7/20 and the listing said it would take 3 business days to complete the order and ship them out. I e-mailed DHGate on 7/27 (1 week after payment) to find out if the seller shipped the items since my order status still shows a 'waiting for seller' display and I've recieved no e-mail. The DHgate employee (named Andy) e-mailed me back and said he checked with the seller and the items have shipped and I should log back in to check the status. I asked Andy if he could get me a tracking number so I can see what day they would arrive and so far I've got no response, and the status of my order still says 'waiting for seller'.

      Has anyone had problems like this, and should I just file a complaint with Paypal to get my money back or wait another week for a response?

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Dhgate / Htc Desire G7deceptive seller from china

        My first contact went as follows...

        "So your page is accurate with it's description? I see many other sellers with a similar phone but the descriptions vary. You can guarantee the phone is new and as described on your page? Is there anything different about your phone to an original HTC G7 Desire?"

        RESPONSE: Yes, the page is accurate with it's description, except the camera, i am not sure it's 5 million pixels, but i think it should be 3 million pixels at least.And of course it's the new cell phone.About the different, the original HTC G7 Desire is android 2.2 os, but this phone is windows 6.5 os.If you have amy other questions, please feel free to ask, i'll reply you asap.

        The page was of poor English, but as it was on a Chinese site, I accepted the poor translation.

        However, it was quite clear about what the item was, and what it claimed to be. At this point I was convinced that they had produced a product at a lesser price, and as there are so many mark-ups in North America, it seemed plausible this item is the same thing as we would find over here.

        NOT!

        Wholesale - Desire G7 A8181 GPS Wifi Windows 6.5 3.8 inch high definition camera Unlocked Smart Phone
        $228.86 / Piece

        The processor reports to be: "the mobile phone has two cores of CPU snapdragon.Die frequency of the CPU and 512M RAM 1GHZ.488M ROM ". This is not true; it is Mediatek, not at all the same, at 800mHz.And the memory is half of what it should be. "The camera is 5 million pixels." but the seller admits that may be a lie. "TF card expansion up to 32G", also, the seller admits this may be a lie, but I never had a chance to test it.There was supposed to be a free "1*Lather Case, 1*Screen Protector", both were missing from the package. And what finally prompted me to open a dispute: "It is down from a new version of G7, not only the usual buttons, but also Photoelectric sensor function (optical mouse). You can scan the optical mouse and websites is browsen.Deshalb cost of the new version, $ 10 more expensive than the old version." That is a black "ball" that is situated in the middle of the button at the bottom. This function does not work at all! The screen on an HTC Desire is capacitive, while this one is resistive

        If you try to search for the product now, you get "This product has been removed. You may find its alternatives below. "

        I have sent it back as the seller has agreed to a refund. However, almost 2 months later since I sent it I have not heard of it arriving. They only agreed to cover shipping costs if I sent it at the lowest cost, so Canada Post does not provide a waybill tracking code in these cases.

        It worries me sick that I will never see my money again.

        Bottom line...do not be deceived by these fantastic deals from China, or other overseas countries that make similar claims. It's all garbage and you will waste your money.

        [Gareth]

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          DHGateripped me off

          I purchased a dress for $130 from one of the vendors on DH gate. It arrived after a few weeks, and the dress was not made properly. The beading on the front was totally off-center. I submitted a request for refund through the site, as instructed and was 'denied' by the seller. I modified my request and said that I would even pay for shipping to send it back, I just want the purchase price refunded - rejected again. So, I then escalated the complaint to DH Gate. After uploading photo evidence and thoroughly explaining why I want my money back, their 'suggested resolution' is for me to keep the dress, and receive a refund of $20. I did not agree to it, said that I do not want the dress, I want my $ back, well, they marked the case as 'refunded' and my case is now 'closed'. SCAM. Do not give these people your money!!!

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            DHGate.com — fake cell phone scams

            I bought some apple iphones that were deamed to be originals and when they arrived to my home they were...

            DHGate — iphone

            I bought a phone from DHgate.com and I received a different, cheaper, and poor in average performance. The...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            DHGatenon delivery of goods

            I placed two orders. With two separate sellers. Both provided shipment tracking numbers within a day or two of receipt of payment. Both were fraudulent. I of course emailed both of the sellers. Seller one was oh so sweet. So very sorry about all of it. But know what, never made good on it. I finally had to press big time and got a refund from DHgate not the seller. Lying slime ball!!
            Second one I am in dispute with now. He sent a tracking number. It of course was phony. that was on a Friday. On Monday the jerk sent another tracking number for the very same merchandise. Cute huh?? And the shipper (ems----china based group) had already "verified" that the package had left china?? Now I am not a rocket scientist, but do consider my self reasonably intelligent but how exactly did the seller send it on Friday and then send it again the very next Monday with a different carrier?
            So I wait. Yesterday, I get an email that is supposedly from UPS. They have a package for me but there is an issue with delivery at my address. (odd because shopping online is my main way of shopping so our ups guy knows us almost personally at this point) Anyway, there is an attachment I am to print out and take with me to pick up my item. I can't open it. Call to UPS---guess what? It's a total fake!! Broken english in two spots tipped me off that something was most assuredly wrong to begin with. Anyway, forwarded that to UPS for them to pursue the issue further. Now I don't have the items I ordered. I will have to go thru the escrow people again to get my money back.
            I trusted them. I figured after the first time it was just a fluke. One bad apple so to speak.
            but this site is nothing but a haven for thieves as a whole. there are those whom have had good transactions, but i venture to say that those are more than likely the thieves making the reports. very few of the good ones are written by someone who speaks English clearly as the wording is broken.
            And since the original tracking number from EMS feeds into the usps at the endpoint for delivery, am submitting it to them for mail fraud!

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              • Ig
                I Got scammed lol Dec 15, 2010

                Same situation happened to me. They generate a tracking number that was on time. Then it just stalled and never "moved" for two weeks. I contacted DHGATE to dispute and file claim. Yes, the seller was polite. So what. I had many back and forth texts with them. I did not delete so DHGATE could verify all the chat. Im sure getting refunded will take an act of God but there is no alternatives.

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Dhggateincomplete escrow return

              DHGate is agent for China vendors: you place order with DHGate, they hold $ in escrow until product received, then Chinese vendor gets paid. If not happy, you're supposed to get your money in escrow back. Sorry, not today booby. You may get part of it back, as I did. The product I ordered from charming_price through DHGate were fake AND defective. Not only could I not sell them, I couldn't use them myself. Basically, you have a scammer protecting a scammer. Buyer beware! In fact, of ANY transaction where the vendor is international (esp China) and the price too good to be true. When you complain, DHGate just bounces useless emails off the complaint until you say "chuck it!" I suppose some purchases are OK, but mine turned REALLY SOUR.

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                • Ro
                  rockerita1984 Oct 23, 2009

                  I bought from DHGATE... the site is good but there are so many seller that are scammers... specially "hot-things"... I bought from the seller some Brushes set... but OH! surprise... when I received the item... they send me only 3 Brushes... I just lost over $80
                  The seller is the worst seller ever!!
                  I complaint to DHGate, but I guess they work together... they don't care if you loose money, they just told me to wait and work it out with the seller, but the seller keep saying that I bought a different item... I sent them pictures, files, messages from the seller, all I have to prove them wrong, but I think they love ripping off people!!
                  I wouldn't recommend this site to anyone...

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                DHGatefake products

                I made 2 purchases thru dh gate they were for apple ipod touch 32g. Their was supposed to be 5 in each order and their was only 3 when I opened the package and they were fakes! The packing slip on each box said qty 5, and of course as you can guess the escrow service sided with the seller, and on top of all that I paid an extra 115 for ups shipping and the used the free ems shipping, another way to scam you. This company is nothing but a fraud!!!

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                  • Fy
                    f yordanova Sep 27, 2009

                    I am wont to complain about uug boots that I booth from internet web said www.uk-ugg-boots.com. I pay 60 pounds for sheepskin boots and I resave fabric boots. I send a several emails to the seller . no respond .
                    Please help me to sorted this situation .

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  DHGateordered new boots, sent in old damaged products

                  I ordered new pairs of boots from dh gate - china wholesale for $200.00, they offered $ 15.00 coupon so I paid $ 185.00 for my boots not only sent wrong pair, it was also damage pair, I sent pictures of the damaged merchandise to the seller, they told me and credit back $ 65.0 for repair. I emailed stating " definitely not"! They went ahead and sent the $ 65.00 and insistning to have my boots repaired. I asked for the mailing address, so I can return the items, they ignored my email. I asked my bank - bank of america to help me with the refund so hopefully they will side with me rather than the scammers. I am still waiting for bank of america to credit my $ 185.00. Also see internet fraud and scams posted by victims of dh gate.

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                    • Dh
                      DH HATE SCAM May 22, 2014

                      Dear dhhate ive just successfully reversed my mc

                      By the way, if you want me to send back the shoes, send me a picture of the item as
                      Well as a ten page letter as to why you should get the shoes back. Also I will require that this be done
                      By may 5th 2017... Oh gee mao, your time is up all ready. Too bad. Chop, chop

                      0 Votes
                    • Ar
                      arjunadawn Mar 07, 2014
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I am an American living in Bangkok. I have recently ordered from DH Gate and have two major problems, and two minor problems; all from one evening of ordering approximately 8 items.
                      One item arrived defective and another arrived broken. One seller worked with
                      me to satisfy the defect, the other seller basically told me to piss off and I was out $160. DH Gate released my money to them contrary to their own positions.
                      In both cases the DH Gate process, Dispute team, whatever you call them, have been unprofessional, dishonest, and obstructive. They have been the sole reason for my long waiting, confusion, and stress.The notion that DH Gate provides protection of some sort is poppycock= it is just not true. I have witnessed them actually lie to me. It so happened that the seller and I, on the first case dispute, became friendly as we sought to end the dispute and waited for DH Gate to finally "allow" me to close it, and agreed clearly on the evidence I submitted. It was DH Gate who stepped in and lied about evidence reviewed, not knowing the seller and I were in daily contact. I have zero respect for DH Gate.
                      DH Gate looks modern, new, and Amazon-ish; I assure you, it is not Amazon- ish. You are on your own in a clearing house of thousands of little Chinese backroom deals, warehouses, and BS junk sellers. In a 3rd case a seller who sells "everything brand new" sent me a Electronic Rodent Repellent that must have just come out of his kitchen. It was filthy without packaging, fingerprints, and nasty with cooking oil impregnating every nook and cranny. This is just garbage.
                      In a 4th case a package of LED Lights with IR Remote control was ordered the same evening but arrived minus the IR Remote control (contrary to what the site/picture state as contents). I was told for my light color IR Remote was not used. Wrong of course as I had put these up just week prior and this was an additional.
                      Imagine ordering 8 things from Amazon or another E seller and having a majority of the items broken, defective, incomplete, and then having to spend considerable, constant time in flurries of emails trying to track down, chase, chide, demand, or beg for money back or fulfillment of order. This is my experience with DH Gate. It is not possible that this is a fluke,
                      Lastly, in the first example, where the seller and I worked out our problem, he sent me a replacement part. However, the part was broken worse than the original product defect. DH Gate closed my dispute ASAP based on the signature of parcel of delivery. Yet the problem was never fixed. I simply gave up on that point.

                      0 Votes
                    • Di
                      Digitalfix Jun 30, 2012
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I bought a product from the seller bestdealing, through the DHgate and never received. Open complaints and all procedures required by DHgate but got no return. It is a waffle. Save time and try to beat us by tiredness. Careful and not fall in this because DHgate is exempting from any liability and are in favor of sellers. I say this because even with the purchase in dispute they released the payment to the seller and just ended the dispute. Despite DHgate only mediate purchases we do not buy directly from the seller, bought in DHgate. This way they need to be on our side, to answer our emails and be watchful about dishonest sellers. The way the dhgate acts, it seems they are only interested in sales volume and not quality of service. I am disgusted with this because releasing payment of purchase is in dispute is the same as condoning dishonesty. Will be formed a gang?

                      0 Votes
                    • Su
                      supafreeky11 Apr 07, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Have just had some faulty iPods from DHGate checked at the apple store, either apple does not recognize the serial numbers at all or serials are recognized but for different makes & models than the ones provided. It was actually quite comical watching the puzzled apple staff scratch their heads & try to explain why the white iPod video provided was registered with apple as a black model

                      0 Votes
                    • Su
                      supafreeky Apr 06, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Hi, i was just wondering if anyone was having the same trouble with DHGate as i am. I put in an order for 3 ipods with a DHGate supplier a couple of weeks ago and recieved them pretty quickly with no problems. With my confidence built i've since ordered 15 more ipods between the dates of 25-jul-06 & 2-jul-06 and these ipods have still yet to be shipped. I've emailed the supplier (who does have a good feedback/rating) and it just seems like they're giving me the run-around with excuses like 'items needed to be restocked' & 'problems with they're shipping carrier.' I've read on other wholesale forums that apparently this is what some suppliers do, ship your first few items quickly without a problem, and then you gain confidence with them & order big - that's when they screw you over. I've since tried to leave feedback for this seller and found that through some (convenient) glitch in DHGate's website i am unable to (there is a feedback box but no submit button) I've also noticed that most buyers who do leave feedback, it is their first time leaving it for the supplier - it just makes me wonder if they are in the same boat as me, in leaving positive feedback for their first few successful deliveries then unable to leave feedback for the rest. Has this happend to anyone else?

                      0 Votes
                    • Ro
                      rockerita1984 Oct 23, 2009

                      Sometimes you can find a good seller and good items, but never buy from them expensive items or brand names, everything they sell is FAKE...
                      but my experience says "DON"T BUY FROM THEM"

                      Their customer service suck!
                      I just lost over $80
                      And this time, it wasn't the fist time I had a problem with them... Sometimes I think they don't understand english or they just love ripping off people...

                      Specially NEVER buy from the seller "hot_things" NEVER!
                      I bought from them 3 sets of brushes (every set w/ 3 brushes n case)... n what i got? 3 cheap brushes!

                      0 Votes
                    • Sk
                      skillz5150 Aug 24, 2009

                      u should try this site. http://www.rewards1.com/index.php?referrer_id=1099665. ive been using it for about a year and it is very rewarding. u can earn a range of products for free. all u have to do is complete offers. each offer will reward you with credits and each credit is equivalent to 1 dollar. if u take the time to do everything you should not be disappointed.

                      0 Votes
                    • Pm
                      pmccall Aug 17, 2009

                      I recently had purchased 2 itouch from this site. When I recieved the products it was nothing like the picture that they posted on item. These where fake itouches not the really thing. I would never buy from them again and I think that there site should be shutdown for misadvertisement. I have attaced a picture of what I received

                      Comments

                      0 Votes
                    • Na
                      nasus56 Jul 18, 2009

                      I placed an order with DHGate-- and wanted to immediately cancel the order before I paid--and the system would not permit any canceling of orders. Something's up with this B2B service--I have never been on any website that would not allow you to cancel your order at any time before making payment, or even edit the bill to ship to info. BUYER BEWARE!!!

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Dhgate & Beltalscam

                    I was selling on eBay for a while, little things like subwoofers & amps & radios & stuff...

                    ANYWAYS, I wanted to start making it big... SO, I found a dropshipper

                    DHGate & Beltal..

                    Well, I listed a lot of their items on eBay, and after the auctions ended, I purchased all this merchandise to be sent to my customers, and NOTHING WAS SHIPPED!!!

                    SO, I'm out $400, and I have to file a dispute with Paypal to get all my customers their money back...

                    Just a heads up guys, If you wanna sell stuff on eBay, don't use DHGate or Beltal for dropshipping!!!

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                      • Hs
                        hspatel1312 Dec 03, 2010
                        This comment was posted by
                        a verified customer
                        Verified customer

                        ya..! both of them sites are like ebay but here i would like to one more site that i am using for last 8 months ! that is chinabuye online store from china! and i like that site ! and also is cheaper from other ! i have experienced dhgate that is also better from beltal!

                        0 Votes
                      • Bl
                        blairqqq Feb 04, 2010

                        Beltal is a great website to purchase unbelievable items of all kinds. I have purchased multiple items with no issue except the time it takes to receive the products. I am patient and the items purchased have been flawless. I have purchased everything from watches, to golf clubs to video games that were hard to find here in the states. All came wrapped perfectly, no damage and worked GREAT!!!

                        0 Votes
                      • Mi
                        Milk way Dec 01, 2009

                        DHGate & Beltal are sites like ebay. The different is they are based in China. All the sellers are from China. As you may know there may be some scam. So does ebay. It is difficult to find a reliable seller, but you still need to do that. That's why someone can be successful someone doesn't. You need to do something other people cann't do. I know some good sellers on these two sites. I can share with you if you want.

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      DHGate — 14k diamond ring

                      I purchased what was shown as a 14k diamond wedding ring set with a $2, 999.00 price tag attached and what I...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      DHGateordered diamonds got rhinestones

                      I ordered two white gold rings set with diamonds. What I received looked NOTHING like what they had pictured and were NOT white gold, just a silvery finish and set with rhinestones NOT diamonds. escrow sided with the seller and refuses me a full refund.

                      ordered diamonds got rhinestones
                      ordered diamonds got rhinestones

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                        • jamesisajeweler Apr 02, 2009

                          Hello to you i'm James The Jeweler in Atlanta, Ga and i also have my own educational jewelry discussion group here under "JEWELRY & WATCHES" i read your complaint and i'll bet you either went through PAYPAL OR GOOGLE CHECKOUTS to pay for this GARBAGE JEWELRY?

                          Let me inform you and every other member who may be reading my comment, PAYPAL NOR GOOGLE CHECKOUTS GIVES A DAMN ABOUT YOU AS A CONSUMER SO DON'T EVER THINK THEY DO!

                          I suggest you call your credit card company and request a REFUND OF YOUR MONEY YOU SPENT ON THIS GARBAGE JEWELRY, BECAUSE YOU WERE LIED TO AND THAT'S CALLED "DECEPTIVE ADVERTISING" WHICH IS ALSO A CRIMINAL OFFENSE IF PROSECUTED.

                          If you should need my FREE jewelry consulting services feel free to contact me here or at my contacts below. In the future if you'd like for me to be your new ONLINE JEWELRY RETAILER let me know, and i will assure this behavior would not be happening in my business.

                          Email: [email protected]

                          Phone: [protected]

                          My Online Jewelry Blog: http://jamesisajeweler.blogspot.com

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        DHGatefake name brand items

                        I recently purchased what I thought was going to be a Apple Ipod Touch 2nd generation.
                        What I got was a cheap fake MP4 player that will not even work with Itunes and is only 8 GB.
                        The advertisement stated that the item was an Apple Ipod Touch 2nd generation 16 GB.
                        False advertising ? Fraud ?
                        Now I'm trying to get a full refund from DHgate but no success yet.
                        I hope others will learn from my mistake.

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                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          DHGate — fraud

                          This outfit is operating like ebay where acounts can be set up, it allows fraudulent transactions, A person...

                          Princeton

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          DHGate.com — stay away from them

                          Dhgate.com is a Chinese wholesale website. Dhgate is full of counterfeited products. Sellers may list what...

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          DHGate.com — legit or not

                          Hey does anyone know anything about dhgate.com. Whether or not its legit or not. It looks like a chinese form...

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