Detroit Axle review: Beware – shady business practices and zero accountability

Recommendation: To summarize the issues: Incorrect Parts Shipped: My original order included brake components that were incorrect upon arrival. This error was entirely on your company’s end, yet it created unnecessary delays and complications for me. Delayed Shipment: Beyond the initial error, there were delays in both processing and shipping—far beyond what was advertised at the time of purchase. Unacceptable Customer Service: I attempted multiple times to reach your customer service team. I was placed on hold for over 30 minutes on more than one occasion just to speak with someone, and in the end, received vague or unhelpful responses. This level of service is wholly unacceptable for any company, let alone one that positions itself as a reputable supplier. Lack of Communication and Transparency: I emailed twice to check on the status of my return. I received no response until I was finally able to get someone on the phone—weeks later—only to be told the parts were discarded and would not be refunded. This contradicts your stated return policy and removes any accountability from your team. Blatant Dishonesty and Lack of Accountability: Your team claims the returned parts were “used,” which is categorically false. The items were never installed or handled beyond unboxing. The suggestion that they were used and then discarded without a proper inspection or notice to me raises serious concerns about your internal process and transparency. In any reputable business, this would be considered not only a breach of trust but a possible violation of consumer protection laws.