Denny's

Here is a letter I sent to both the store manager and submitted via the Denny's main website.

No response whatsoever. Nothing, nada, zip...

I guess they just don't care about one persons business.

Jason Fulton DM
Store 6923-RREMC
Bartow, Fl.

I had returned from an extended overseas business trip yesterday. Unable to sleep at 4am, I decided to go to the Denny’s in Bartow, Fl. for breakfast, a cup of coffee, and spend a little time to catch up with the local newspaper.

I arrived shortly after 4am. There was a group of about six folks in their early 20’s seated next to the entrance. The gentleman that seated me, (server 00374/Curtis) placed me one table away from the group. There were two other adults my age, mid 50’s, two tables away. There were no other patrons at this time.

Curtis immediately took my order and went to the kitchen. It took me about seven seconds to realize I didn’t need to be seated next to this group who was obviously intoxicated. The language encompassed all the commonly recognized reproductive organs, the kicking of others ###, and fashion comments concerning the attire of one young female person who was seated in the group. (I believe her first name was ‘###’ and/or ‘dumb cuxx’)

The server found me at my newly self-seated location opposite of the crowd, who was still quite loud. The server apologized for the crowd being loud. I told him I don’t mind them being loud and having fun, it was just some very inappropriate breakfast conversation that I needed to get away from.

My meal had arrived, and so had two new patrons, gentlemen in their 30’s. They immediately recognized the obnoxious group and self seated on the opposite side of the restaurant. Four other men had also arrived two minutes later, same age group. They appeared to be stopping for breakfast before a Sunday morning fishing event. They too immediately recognized the intoxicated group, ignored the directions of the waiter, and self-seated on the opposite side of the restaurant.

The breakfast was too disturbing to be enjoyed. (Check # 4112 Tbl# 21 G: 1 04/05/09 4:34AM) I was unable to read the paper while I cringed at the loud outbursts of foul language. One member of your service staff, a young lady with brunette hair, (name unknown) was more than polite and pleasant to the group. She routinely engaged them verbally and was quite aware of their behavior.

My problem is this:

You can not have it both ways with your customers. You will cater either to the drunks, or to the reasonable adults. The couple in front of me left early. As they departed, the waiter dropped my bill on my table. I was never offered a coffee refill, which was okay. I had no intention of staying any longer as the atmosphere was simply too uncomfortable. The service staff was aware of the social conflict. The newly arrived men had mentioned it to the staff as well.

Your staff had decided to continue service to the rude intoxicated group. It was a choice on behalf of your restaurant. It would appear that your place of business places value on this class of service and patronage. My patronage is obviously of lesser value, and not sought after as evidenced by these decisions.

To the best of my knowledge, refusing service to rude, obnoxious, and vulgar drunks, is not actionable within the confines of any discrimination definitions for restaurant service.

It is therefore, your choice.

Whereas I, the customer, also have a choice.

Regards,

Larry Annen
Address and ph # deleted

First of all, our waiter was not friendly. He was condescending. He did not greet us with a friendly hello. He just sat us down at the table.

For the first time at a Denny's I had to ask for a child's menu for my 8 year old son. Not long after two more parties came in consisting of all whites. He was very very friendly. One group sat behind us. They did not have to ask for a child's menu for their daughter. Then my son noticed this little girl had one of their color sheets and crayons. I had to ask for a sheet and crayons for my son too. Before some other racist get on here with the excuses, I'll give one out 1). Maybe it was an overisight, he didn't do it intentionally... Yeah, right!

At any rate, the dishes were dirty also.

This post is not for anybody to play Devil's Advocate and debate. This post is for those who like a clean and pleasant dining experience, DO NOT eat at the Denny's in Palm Coast!

I'm really upset now that Denney's would not even help pay to replace teeth (cost of over $5000.00) but now can give out "free breakfast day"! Their bathroom floor was wet and son slipped. Had to replace front teeth. Tried to contact Madera branch and only got hope he feels better. What would have happened if he didn't go to the hospital himself, would I also have to pay for the ambulance? I'm sure the free breakfasts were a whole lot more than a few teeth. I'll be paying for years because of them!

I ate 2 grand slam breakfasts at denny's and crapped my pants on the drive home. It was very oily and it cost me 400 dollars to get my car seat detailed to remove the stain! I contacted the denny's branch office and they still have not returned my call. I will never get my money back for the detailing or the fresh pair of slacks I had to buy as replacement.