Denny's

On June 21 we went to Denny's in Los Paseos and we were a group of nine. We were seated and waited a long time for our waiter (Richard Rocher) to attend our table an extremely long time. The manager then said I will take your drink order because your waiter is in the bathroom. That was extremely unacceptable. In our wait of the drinks we asked the waiter how much more time did he needed because we've been waiting for the drinks approximately 25 minutes and due to that question The waiter rolled his eyes and had a bad attitude when approached about being attended. We decided to leave after that bad experience. Also we tried to get the supervisor name and she refused to give it. If you need additional information please feel free to email me at - [protected]@gmail.com Génesis Costas

This morning my husband and I went out to breakfast at a nearby Denny's #8048.
I was drinking my coffee and had not looked into the cup until I felt like a bloated feeling. Thinking to myself if I should stop drinking it. As I looked into the nearly empty cup of coffee, it was stained very strangely. I told our server David in which he was going to talk to his manager about it. Our server came to tell me that what I was seeing was the soap residue that was not rinsed off properly. Therefore the coffee color clung on to it making it look stained. The manager never came to talk to me nor apologize for this matter. Unfortunately when I got home I had a case of mild diarrhea which I attribute to the soap residue still left in the cup which I drank out of. Like I mentioned I started feeling bloated when drinking the coffee. I am just very disappointed in the fact that the Manager did not ever show his face to me. I think this warranted some respect to the customer. I am very extremely disappointed in the concern given on this issue by him! Which was no concern!

Store at 12405 Westheimer Rd, Houston, TX 77077
I walked in as usual and sat at a booth. Time 10:40pm.
I opened my book to read a bit while I waited for a server to ask what I would like it at least give me a menu. At that time most of the servers were near the POS machines just having conversations.
I continued reading thinking they have seen me walk in and sit down. It is now 11:08pm and I turned around to ask the folks behind me if they see me?
They do! I'm not hard to miss 6' 250 lbs.
I caught the attention of one of the banters and she approached me. At this point I was fuming and lost my appetite. She offered me a coffee and I refused it and then she apologized. I made it clear that I will report this conduct to Denny's.
I used to like coming in this one Denny's but feel it's losing the one thing that makes it worthwhile and that's real ‘Customer Service'. Didn't feel it here. Not one bit this evening.
You can review from your video recordings from 10:40pm to 11:08pm June 10th, 2019. 3 booths down right of entrance.
Hector Morales
[protected]

The manager seeme confused. I wanted breakfast, my phone did not work, so I asked I I could use the store phone to eaither call my frien to pick me up or to call a txi. He as like e need to keep a line open, I was like that the only working phone? I was denied the use of it. I was so mad I cancelled my order and told them I will never return, since that is how they turn down a custemer with a proble, I will visit i-hop instead. My breakfast experience wnt bad. Ill never visit dennys

We were in the San Fernando location at 12:07 a.m. and we're not served our food until 12:38 a.m. which was cold when I addressed the manager was told they were sorry and could remake our order but it would take approximately 30 more minutes this facility was understaffed dirty and manager was rude and Unapologetic about situation I would not recommend this facility nor will I be returning to this facility in the future manager could use some training on his people skills

I brought my friend who has never been to a Denny's before. She ordered the 7.99 build your own grand slam with biscuits and some of your gravy. The gravy smells old, expired even. The taste caused us to gag and spit the food back out. It's absolutely disgusting. I told the waistress that the gravy was bad and she replaced it with a pancake some the basic of my friends meal was biscuits and gravy. She also let us know that that's just how the gravy is and that she's complained about it to her management team as well and her management hasn't done anything about it and still serves it out. You might want to check it out.

I was having a disagreement with another employee accusing me of stealing tips so I complained 3 days in a roll to my boss an was assured not to worry. Its nothing he said he will handle the situation an 4th day she complained I was suspended for three days apon my return I was told I was I couldn't work because I was Fierd was giving 1.50 paycheck an that was that no explination no papers to explain sign or nothing

The closest Denny's to me was closed at 10 PM for kitchen maintenance. North Canton, Ohio Everhard Rd. So called Arlington Road, Akron Oh Denny's for carryout at 10:30 PM for carryout and they don't take orders after 10PM on the phone. Told us to order online. Tried to order online but appetizer platter had limited choices. My husband drove there to place our order and they were out of mozzarella sticks for 2 days and new order wouldn't be there until 5Pm the next day. Really 2 Denny's in one day and no service. How do you operate a business like that? One extremely unhappy customer. Guess I can spend my hard earned money elsewhere since your businesses obviously can't serve the public!

I visited Dennys in Augusta GA the other day. I'm pregnant and I wanted breakfast food but my 2 kids did not so i was thinking that Dennys would be a good idea. Well when we walked in and the host grab the menu apparently it was time for the cook to leave so he was walking out of the restraunt. So then the host tells me we are going to have to wait a while because they dont have a cook and she dont know when the next one will be in. This is unacceptable. I have been a restraunt manager before and I get that people dont come to work on time but the cook stays until their relief gets there or the manager gets back there and cooks. I will never visit this place again. Bad business

Tried to have a nice lunch with my husband. I work from midnight to8 am.
So it has d for us to go out at all..
I ordered the pick 3.. Omg is was terrible..
And I never complain. I've had a lot of crappie food and this by far should have never left the kitchen.
First they were out of what I wanted and so I got onion rings instead.
What a mess. No cheese in cheese sticks rings greasy and falling apart.
The boneless wings were eatible...
But only cause I was starving..
There was 3 of them..
Sux cause wanted to find a place different then the diner by my job.
But. Compared to what I got today..
That place is a gem...

Store location #7959, Kissimmee, Fl. I visited your store on 4/22 for breakfast and upon entering store was not greeted or welcome for a good 5 minutes. When attended to we were seated at a table that was just washed off but table top was total wet. We had to get napkins off another table to dry the table off because the waitress seated us and then walked away and did not have utensils or napkins on our table when seated. Upon ordering a simple breakfast, the order came out wrong, just like the customers around us complaining about their orders also. IMy and I order sausage links and when the breakfast came out and my wife and I looked at our sausage links we both said at the same time we are not eating these. I called the waitress over and asked her would she eat these sausage links and she stated would you both like bacon instead. We both got bacon and the bacon was cold and hard. We did not eat them. The worse part was when we were leaving the restaurant I decided to use the restroom. Upon entering the restaurant it smell terrible. As I walked inside there was water all over the floor and countertops. The toilets were both clogged up with toilet paper and human waste and pee on the floor around the toilet. This restroom was the worst I ever seen in any Denny 's I ever been in. My wife and I do enjoy eating at Denny's when we are traveling. I am sorry to say that we will probably not be visiting any more Denny's after this horrible experience. I believe your corporation should follow up this situation to correct the management and personnel programs at this location. You are welcome to e-mail anytime if you any other questions about this situation.
e-mail = [protected]@aol.com Thank you

I was with a group of over 20 people and we went to Denny's to eat. It took over 2.5 hours to receive my food. When it came the pancakes were burnt and the hash browns were burnt too. Because it was so late at night, I attempted to eat some. I wasn't satisfied with my meal, I didn't bother to ask for new food because the waitress was overwhelmed with so many people to service. In addition, I didn't have time to wait for a replacement meal. My major complaint here is that on the way home, my stomach was so upset from the food. As a result of eating at Denny's, I spent two days in the bathroom. I couldn't do anything on Saturday. My daughter who had the same thing I had got sick too. She was throwing up. Also, a couple of the people who had ate there got sick too. The Denny's I ate at is located at 34725 Euclid Ave, Willoughby, OH 44094. Restaurant number 7937. Phone 440-942-0193.

Me and my husband and our3 boys went to have dinner. I ordered a bacon burger and let me say it was the worse terrible disgusting burger I ever had. It was an old patty and with a burn flavor. I was still in Denny's when I started feeling sick. I did not feel like complaining because there was a lot people eating and was trying to avoid a scene. My 11 yr old was ignored by the waitress as he spoke. Each one of our kids ordered what the wanted and each time one of them ordered she ask us if it was ok. I assured her that they knew what they wanted but she seemed bothered. The table was taped up as the tape was supposed to hold the table together.our dinner was 55 and we still left her a 10 tip. My kids did not receive everything at once. Our drinks came 2 min before our dinner and at the time it was my family and I saw another family there to. The whole experience was just so awful I have never done a complaint on any restaurant before but because we were treated not well and the food was terrible I couldn't just blow this off. I'm already in the beginning stage of food poisoning and that really upsets me because know one should have to go through what we had to experience. I hope to hear from someone in regards to this complaint. I can't stress enough on how bad it was all the way around!

The store is in gilroy ca 8425 San ysidro 95020.
Denny's 408-842-7678
My name is Michelle [protected]

So Disappointed!

I visit your college park Maryland Dennys on numerous occasions i observe two employees smoking marijuana in the back of the building three or four times that night it appeared to be a manager and a dishwasher I was in the restaurant ask what the manager's name was I was told by a surfer named Alyssa the manager's name was Daniel Costello the dishwashers name was Darnell Berenger this location I have visited on numerous occasions seeing the same employee smoking marijuana on duty they also were accompanied buy a black female I asked the server Alyssa what her name was she was smoking marijuana as well her name was marshae they all three appeared High on duty me and my family observe them on numerous occasions going outside numerous times this behavior is very unprofessional and no customer should have to smell marijuana on employees thank you

On 4-13-2018 my wife walked into a Denny's restaurant on 1st Avenue and 148th in Burien and a waitress that claims to be the manager there followed her into the bathroom and harassed her about buying something or she's calling the police on her for using the bathroom so Abby told her that she was not allowed to come back inside Out restaurant otherwise she will call the police none of this ain't the first time we've had to deal with this I went to the general manager twice now both time I thought it was resolved because the second time the actual manager that was on shift I had a change of attitude towards us but apparently it didn't get to Abby there is no signs posted saying restrooms are for customers only and there is a statue out there stating that people can use the bathroom where they choose if it's not posted and I can even give you. RCW code for that now either Abby gets an attitude adjustment and leave my wife alone plus following her into the bathroom off my wife is using the bathroom that is actually pretty sick and I'm sure I can probably have her arrested for that so Peter something gets done about that otherwise I will file a lawsuit against this restaurant mostly I guess happy then I will make it known the way people in their tree customer and I won't have the business ran into the ground basement people do not like going to a restaurant where the people get harassed or treated poorly just because somebody go down and use the restroom so please email me with good decision you want to do on this had s l s m i t h 98374 at gmail.com I will be waiting for an answer if I do not receive anything back from you guys within the next 72 hours I will be going down to the Supreme Court and I will be filing a lawsuit against this Denny's restaurant thank you and have a nice day

After I was seated, it took more than 10--15 minutes for anyone to even take my order or to get me a glass of water.

On top of that, not one waiter stopped to check up on me for more than 2 hours.

It was the first time I've left a Denny's without leaving a tip. I just didn't know who my waiter was this time!

I've been coming to this particular Denny's for more than 20 years and I demand a little more respect and appreciation.

On top of that, when I asked for the 800 phone number, I got the wrong one! Isn't that supposed to be basic information?

The white gravy that is now being served tastes gross and is not white gravy. Bring back the old gravy that actually tasted like gravy! I have been coming here for years and I have never had gravy like this. When I asked about if the gravy had changed, I was told yes it had. They went from a powder gravy to gravy that is made with milk. The powder gravy was gravy and should be brought back immediately!

2/24/2019 @ 10pm pst. Restaurant
Was empty. My friend and I another couple. They were sitting at another table. Two waitress and one manager. Order burger and then a nacho plate and one order to go when the food arrived my nachos were horrible they were not meat it was chili sauce and they were gross. The waitress looked hungover her hair was not combed her eyes were black and out her makeup was all messed up she didn't look put together at all it made me very uneasy about eating there manager did take the nachos off the bill the bill came to $26 and some change along with also the to-go meal which was a french toast hash browns toasted hash browns and something else i'm not sure what it was but there was no hash browns and while we were waiting which took an enormous amount of time was the two waitresses in the manager were sitting debating in talking very loud about how horrible corporate is how horrible it is to work there how horrible that they just can't seem to work there they didn't like working there their backs hurt their bodies hurt their this hurts that hurts it showed very disrespectful towards the denny's corporation in the brand that it's stands for i've been in customer service all my life and that is one thing that turns a customer off is talking bad about the company you work for even if you do don't do it in front of customers in the manager was going along with it which seemed very disrespectful to begin with so i'm demanding that the food be replaced not with the coupon but my actual money back because I will never go to denny's again that would at least that location that it was disgusting it was rude and it was just unprofessional bottom line and as much as it cost nowadays to go to denny's used to be affordable but no it's not but I get it I really truly do i'm 52 and I understand i've been going to denny's on my life but it's just unfortunate that you have employees like this it's just disgraceful thank you janine tedesco

The workers are dragging around a dish cart that has a horrible odor coming from it while people are eating and germs are flying around the whole restaurant and its a very unpleasant smell and none of the employees seem to think this is an issue, but I do. Also the tables are being wiped down with the same germs table to table they're not using cleaning spray at all the restaurant just smells like dirty mop bucket.

We are touring the us for 3 weeks and could not wait to eat at dennys. Our last visit to a store was in orlando back in 2004 and it was great, sadly this visit was not
The service we received was sloppy to say the least. The food was no better. Fries were full of oil and only warm. The restaurant was almost empty when we entered at 6.30 in evening.
This was on 2/5/19. We have since covered over 2000 miles since then on our road trip but have not visited another of your locations due to this experience.