Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computer Hardware Dell Complaints #2-21
Dell

Dell review: Good product, unsatisfactory service

B
Author of the review
6:45 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On October 7, 2025, I purchased a Dell desktop computer (Dell Tower Plus EBT2250) from Amazon. The computer was shipped from ULTRA Computers. It arrived at my home a day or two later. I transferred my files and programs and began using the computer, and it worked great for eight months.
image.png

On June 3, I shut the computer down at 2:00 am and went to bed. When I turned the computer on the next morning, I was greeted with a white screen and an error message. I tried restarting a few times, but the same message kept coming up.

7727.jpg

Later that day (June 3), I took the computer to Best Buy, where I have a tech support subscription. An agent said they could perform diagnostic tests to identify the problem, so I left the computer overnight. A different agent called me on June 4 and said that the problem was either the motherboard or the processor. He said I should contact Dell or Amazon because the computer was still under warranty. I picked the computer up during the afternoon on June 5.

On the evening of June 5, I contacted Dell Support Assist and explained the problem. An agent (Allan B) walked me through a series of tests and had me send a few screenshots. This took about an hour and a half. He finally told me that he was going to refer the case to the escalation team, and that someone would contact me in 24-48 hours.

It ended up being 72 hours. On June 8, the escalation team sent additional questions and asked me to perform some more tests. Unfortunately, I had left town to go on a weeklong trip and did not have access to my computer. On June 15, I was able to perform the tests they requested and answer their questions. Then they sent me more questions, which I answered promptly.

System Info.jpg

Finally, on June 18, Dell sent me the following message:
We received an update from our Resolution Escalation team indicating that the system was originally purchased with an Intel® Core™ Ultra 9 285 processor (24-Core, 76MB Total Cache, 1.9GHz to 5.6GHz). However, the current system information reflects an Intel® Core™ Ultra 7 265K, which does not match the original configuration at the time of purchase and is also different from what is listed in the system BIOS.

Given this discrepancy, we recommend contacting ULTRA Computers or Amazon, as the configuration provided does not align with the specifications recorded in your order details.

I told Dell that I was disappointed with its decision. The computer had not been altered since it was delivered to my home back in October. (I do not know how to replace a processor, nor would I replace any part with a lower-grade model.) I told them that I was an online worker and that my desktop computer was the main tool I use in my work. In addition, I keep all of my family's financial records on this device and had not been able to access that information since June 3.

I did take Dell's advice and contacted Amazon that evening (June 18). Amazon sent a message to ULTRA Computers for me, and ULTRA sent me a phone number within the hour. I called ULTRA the next day (June 19), and a rep told me where to ship my computer for warranty repair. I shipped the computer on June 20, but it did not arrive at the destination until June 24. Later that day, I received a follow-up email from Dell, offering me some other options. I did not respond.

ULTRA fixed the problem, which they said was caused by malware, and shipped it back to me. I received it on the evening of July 2 and was able to use the computer again on July 3. It worked great, as it did before this all started.

My previous desktop was a Dell Tower, which I used for five years. It was still working fine in October 2025, but I had to replace it because it could not be upgraded to Windows 11. After doing extensive research, I was pleased to learn that the device experts said aligned best with my needs was a later model of the computer I had. I shopped around and found a great price on Amazon.

You have a great product, but your service department has much room for improvement. For starters, you should honor your warranty. But even if you decide that a problem is not your responsibility, your escalation team should be able to respond MUCH more quickly than it did in this case. I would like to say that Allan B, the technician who handled my case, was helpful and courteous.

This whole experience was extremely frustrating and inconvenient, but I did learn some valuable lessons. Although I really like my Dell desktop, I will think twice before I buy another Dell product. I will definitely not buy one online, because I cannot afford to wait 30 days for resolution of the next problem.

After I got my computer back and caught up on 30 days of backlogged work, I wrote this review and emailed it to the agent in charge of my case. The email could not be delivered because my case had been archived. There is nowhere on the Dell website to post a review.

Dr. Barry Bridwell

Recommendation: If you want a Dell product, make sure you purchase it from a store that can handle your service issues.

More
Send message
Copy link
Report
0 comments
Add a comment

More Dell reviews & complaints

Dell - hard drive failures 118
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - Defective tv, poor service 146
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell is a scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - defective product - horrible service 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - Dell sent me a computer I did not want and won't give my $6000 back! 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell gold support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - I know Dell has been struggling as a company and brand
Dell - You can't beat Dell.com
Dell - inspiron 20 3000 3043 1
Dell - abject customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Dell reviews and complaints

  1. Dell Contacts

  2. Dell phone numbers
    +1 (800) 285-1653
    Click up if you have successfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 285-1653 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 285-1653 phone number
    USA and Canada
    1300 655 533
    Click up if you have successfully reached Dell by calling 1300 655 533 phone number 2 2 users reported that they have successfully reached Dell by calling 1300 655 533 phone number Click down if you have unsuccessfully reached Dell by calling 1300 655 533 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1300 655 533 phone number
    100%
    Confidence score
    Australia
    +1 (800) 425-0088
    Click up if you have successfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 425-0088 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 425-0088 phone number
    India
    1800 880 022
    Click up if you have successfully reached Dell by calling 1800 880 022 phone number 1 1 users reported that they have successfully reached Dell by calling 1800 880 022 phone number Click down if you have unsuccessfully reached Dell by calling 1800 880 022 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1800 880 022 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 280-3355
    Click up if you have successfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 280-3355 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 280-3355 phone number
    Singapore
    8000 441 3889
    Click up if you have successfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have successfully reached Dell by calling 8000 441 3889 phone number Click down if you have unsuccessfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 8000 441 3889 phone number
    UAE
    +1 (866) 563-4425
    Click up if you have successfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (866) 563-4425 phone number Click down if you have unsuccessfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (866) 563-4425 phone number
    Mexico
    +1 (512) 728-7424
    Click up if you have successfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (512) 728-7424 phone number Click down if you have unsuccessfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (512) 728-7424 phone number
    International
    +44 800 028 2660
    Click up if you have successfully reached Dell by calling +44 800 028 2660 phone number 1 1 users reported that they have successfully reached Dell by calling +44 800 028 2660 phone number Click down if you have unsuccessfully reached Dell by calling +44 800 028 2660 phone number 3 3 users reported that they have UNsuccessfully reached Dell by calling +44 800 028 2660 phone number
    United Kingdom
    +64 800 446 255
    Click up if you have successfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have successfully reached Dell by calling +64 800 446 255 phone number Click down if you have unsuccessfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +64 800 446 255 phone number
    New Zealand
    +43 820 2405 3017
    Click up if you have successfully reached Dell by calling +43 820 2405 3017 phone number 1 1 users reported that they have successfully reached Dell by calling +43 820 2405 3017 phone number Click down if you have unsuccessfully reached Dell by calling +43 820 2405 3017 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +43 820 2405 3017 phone number
    100%
    Confidence score
    Austria
    +32 24 819 288
    Click up if you have successfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have successfully reached Dell by calling +32 24 819 288 phone number Click down if you have unsuccessfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +32 24 819 288 phone number
    Belgium
    +45 70 230 182
    Click up if you have successfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have successfully reached Dell by calling +45 70 230 182 phone number Click down if you have unsuccessfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +45 70 230 182 phone number
    Denmark
    +358 207 533 555
    Click up if you have successfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have successfully reached Dell by calling +358 207 533 555 phone number Click down if you have unsuccessfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +358 207 533 555 phone number
    Finland
    +33 969 367 129
    Click up if you have successfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have successfully reached Dell by calling +33 969 367 129 phone number Click down if you have unsuccessfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +33 969 367 129 phone number
    France
    +49 699 792 7200
    Click up if you have successfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have successfully reached Dell by calling +49 699 792 7200 phone number Click down if you have unsuccessfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +49 699 792 7200 phone number
    Germany
    +353 180 024 6105
    Click up if you have successfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have successfully reached Dell by calling +353 180 024 6105 phone number Click down if you have unsuccessfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +353 180 024 6105 phone number
    Ireland
    +39 257 782 690
    Click up if you have successfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have successfully reached Dell by calling +39 257 782 690 phone number Click down if you have unsuccessfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +39 257 782 690 phone number
    Italy
    +31 206 744 500
    Click up if you have successfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have successfully reached Dell by calling +31 206 744 500 phone number Click down if you have unsuccessfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +31 206 744 500 phone number
    Netherlands
    +47 67 116 882
    Click up if you have successfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have successfully reached Dell by calling +47 67 116 882 phone number Click down if you have unsuccessfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +47 67 116 882 phone number
    Norway
    +34 902 100 130
    Click up if you have successfully reached Dell by calling +34 902 100 130 phone number 1 1 users reported that they have successfully reached Dell by calling +34 902 100 130 phone number Click down if you have unsuccessfully reached Dell by calling +34 902 100 130 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +34 902 100 130 phone number
    100%
    Confidence score
    Spain
    +46 859 005 199
    Click up if you have successfully reached Dell by calling +46 859 005 199 phone number 0 0 users reported that they have successfully reached Dell by calling +46 859 005 199 phone number Click down if you have unsuccessfully reached Dell by calling +46 859 005 199 phone number 1 1 users reported that they have UNsuccessfully reached Dell by calling +46 859 005 199 phone number
    Sweden
    +41 844 811 411
    Click up if you have successfully reached Dell by calling +41 844 811 411 phone number 1 1 users reported that they have successfully reached Dell by calling +41 844 811 411 phone number Click down if you have unsuccessfully reached Dell by calling +41 844 811 411 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +41 844 811 411 phone number
    100%
    Confidence score
    Switzerland
    +86 400 886 8610
    Click up if you have successfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have successfully reached Dell by calling +86 400 886 8610 phone number Click down if you have unsuccessfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +86 400 886 8610 phone number
    China
    +81 120 198 226
    Click up if you have successfully reached Dell by calling +81 120 198 226 phone number 1 1 users reported that they have successfully reached Dell by calling +81 120 198 226 phone number Click down if you have unsuccessfully reached Dell by calling +81 120 198 226 phone number 2 2 users reported that they have UNsuccessfully reached Dell by calling +81 120 198 226 phone number
    Japan
    +63 26 632 000
    Click up if you have successfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have successfully reached Dell by calling +63 26 632 000 phone number Click down if you have unsuccessfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +63 26 632 000 phone number
    Philippines
    +966 800 844 3743
    Click up if you have successfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have successfully reached Dell by calling +966 800 844 3743 phone number Click down if you have unsuccessfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +966 800 844 3743 phone number
    Saudi Arabia
    +27 800 167 000
    Click up if you have successfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have successfully reached Dell by calling +27 800 167 000 phone number Click down if you have unsuccessfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +27 800 167 000 phone number
    South Africa
    +82 802 003 800
    Click up if you have successfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have successfully reached Dell by calling +82 802 003 800 phone number Click down if you have unsuccessfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +82 802 003 800 phone number
    South Korea
    +886 801 861 011
    Click up if you have successfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have successfully reached Dell by calling +886 801 861 011 phone number Click down if you have unsuccessfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +886 801 861 011 phone number
    Taiwan
    +66 26 707 250
    Click up if you have successfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have successfully reached Dell by calling +66 26 707 250 phone number Click down if you have unsuccessfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +66 26 707 250 phone number
    Thailand
    +54 800 222 0154
    Click up if you have successfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have successfully reached Dell by calling +54 800 222 0154 phone number Click down if you have unsuccessfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +54 800 222 0154 phone number
    Argentina
    +55 800 970 3355
    Click up if you have successfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have successfully reached Dell by calling +55 800 970 3355 phone number Click down if you have unsuccessfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +55 800 970 3355 phone number
    Brazil
    More phone numbers
  3. Dell emails
  4. Dell address
    One Dell Way, RR1-61, Round Rock, Texas, 78682, United States
  5. Dell social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2026
  7. View all Dell contacts
Dell Category
Dell is ranked 4 among 202 companies in the Computer Hardware category
#02 HP HP #03 Valve Valve #04 Dell Dell #05 NVIDIA NVIDIA #06 Intel Intel

Most discussed Dell complaints

I will never buy another dell anything!
1
(opinions to this review)
Dell Alternatives
Williams Automation 14 reviews Plainsite.org / Think Computer 47 reviews Geek Squad 408 reviews HP 774 reviews Office Wonderland 5 reviews