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Dell review: Crooks and horrible customer service

Sarah Duvall of US

Feb 19, 2026 3:46 pm EST

Verified customer

Featured review

On 11/04/25, I applied for a loan with Dell Credit to purchase a laptop.

I received an approval from Dell Pay Credit.

I purchased the laptop and received an order approval.

The next day, I checked the status of my shipment. And noticed that the order was canceled, without any notification provided to me.

I called Dell Customer Service and spoke to Vishmu whom informed me that my order was cancelled and I needed to speak to the verification department.

I called the verification department at 1-800-456-3355. I spoke with a gentleman who informed me that I needed to pass a verification process for my order to be approved.

He requested that I send my ID and mail to [protected]@bread. Once received, I would receive a notice if my order was approved withing 7 business days.

I told him, "Absolutely not!" I'm a U.S. citizen, who resided at the same address over a decade, and recently closed a Big Lots account with a $5,000 limit with the bank. And I couldn't wait a week. I'm a business owner and need the laptop within 48 hours.
I asked him to cancel the application and advised him that I'd purchase the computer with a credit card. I "never" sent any of the requested information to Dell.

On 11/6/25, I received a survey opportunity with Dell Pay Credit. At that time, I expressed my disappointment in the credit process. And, advised Dell that they missed an opportunity to have me on board as a customer.

A few weeks later, I received an email notification from Credit Karma, that a new account was opened, lowering my perfect credit score.
I disputed the new account with the credit bureaus. Yet the account is still listed as a trade.

Fast Forward to 02/17/26. My Dell Alien laptop stopped connecting to my computer monitor. But the monitor connects to three other computers.

I called Dell Customer Service 8x! Three calls, and the automated service couldn't recognize my Service tag. The other 5 calls I entered my Service Tag through the automated service, then had to provide it to the operator, and again to Ronaldo, who left the phone on mute and never came back, to Shiny, who did the same thing. I spoke with Bavna and she disconnected the call. I spoke with Sahithi who was beyond rude and kept huffing and puffing when I asked her to repeat herself. Because her dialect was horrible, as the other agents! She put me on mute over 10x without asking me to hold. Each time, I was on hold for over 3-4 minutes. I kept saying, "hello". She didn't answer until she got ready. She insisted that I provide a call back number, even after I told her I didn't have one. And she could email me if the call was disconnected. She was too eager to get my number. I know that they sell customer's information. So, I provided her with 777-9311. LOL

She spent 25 minutes troubleshooting my monitor. After I told her, 5 times that the monitor worked with other computers. After 2 hours, I had to hang up to get ready for an appointment and still can't connect to my monitor. Chatgpt stated, Dell has known issues with the adapter ports going out. Each representative was rude and nasty!

Dell should be ashamed, outsourcing their work to foreigners. And wonder why security breaches occur.

Also, after I advised their Customer Service that I would leave a bad review. Now, when I go to the Dell site, my IP address is restricted. I have to access it from another device.
CASE NO [protected]

Recommendation: Use Hewlett Packard

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