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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ComplaintsBoard
D
6:19 pm EDT
Resolved
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Best Buy Product service plan

I am former emplyee of bestbuy, I was going through many comaplin here most of them are quite posible. Even on my experience I had seen worst customer service from my own co-workers and managers. Although bestbuy key term is "commision free" employees. We were forced to sell product serverce plan (Psp) and geek squad installation services.

Some of my co-workers got wriiten up and quit since they are not forcing psp as others. After the new manager deep came into the store it got worsen. Onlything he concentrate is psp. They will offer you so many deals to make you buy it.. Some of them will be non retuernable item such as software and services. When u get home and realise I too much you want to return it you will be stuck up with non returnble items.

Psp, its a product service plan how its work is they will repauir ur computer with the 2 or 3 yrs plan period you got, as usual it will atke anywhere from 3-4 weeks to retuen back to you. Aand its dont cover any breakage.

Most of the computer problem as software related which is not covered by psp.

If they cant repair with 60 days, according to their policy you are entile to get a new one, but not right away the old item they send out for repair has to come back to store for them to give you new one.

You r not entile for full money refun, you will be refunded what that computer worth now.. For expale you bought a lptop for 1500 in a year with current technology speed it will be worth around 799 or less.

Usually what they do is find one better spec laptop that was a demo or clearence item and give it to you as a repalcement.

Unless you have a psp with them when you need any help a product you bought from them less chances you r going to get one.

(This happen before I start working there) I bought a nikon camera from them it comes with 2 years manufacture warranty. With 3 months I had a lens problem with it, unfortunately I had misplaced the receipt somewhere, called the nikon they said they dont want original recept and I can go to the store and get a duplicate copy. I went to the store ask for a duplicate receipt, guess what they told me they said they dont have keep all the customer files in the company server. So I couldnt do anything I just through the camera and bought new one..

Almost after 6 -7 after the incident I join the bestbuy guess what when I went through my old history I found the recept for the nikon camera which they said they dont keep it

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Manchur
, US
Jan 04, 2010 11:54 am EST

I bought 2 Kodak Easy Share M883 cameras in December from Best Buy. From the time we used the two cameras the battery took hours to charge and even after it was fully charged would only take 10 to 20 pictures on each camera before the battery died. We went back to Best Buy to purchase new batteries and found out Kodak dicountinued the batteries for this camera.We were told the only way to get new batteries were to send in our cameras and be given refurbished cameras. We were not thrilled with that idea but we just spent $200 on each camera a few months earlier and were not being offered a refund of credit for new ones so we did it. The cameras came back with no batteries and not in good condition as the ones we sent in. We went to best Buy and they gave us 2 batteries from the back which they could have done from the beginning. well the new batteries dont work well themselves. We used the 2 cameras 2 days after we got them back and the same problems occured. Obviously there is a problem with these batteries and we are now stuck with these cameras that wont take more then a few pictures before the batteries die. I feel that I should be given my money back on these cameras or be allowed to exchange them for ones that work.

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Diane
, US
Jun 14, 2009 4:22 pm EDT

I too am a victim of the Bestbuy warranty rip off. They simply aren't worth the paper they are written on.

I bought an LCD TV from them. I know a bit about LCD TVs and the pixels are 'stuck' on the screen. They tried to tell me that the image is 'burned in'. The repair man was as rude as you can be and started to argue with me when I asked him to explain how an erratic patter than does not appear on any TV image could burn the screen. He started to give me some crap about DirectTv outages and I told him that Directv has a screen saver that appears. He started to argue and I asked him if he was going to fix it or argue. He just left.

Now I'm an IT Manger with multiple certs and years of experience and I know that geek squad techs are the bottom feeders of the industry but even they should be civil enough to give an explanation of how a situation could occur.

The rule - I'll never buy anything from Bestbuy again either for work or for personal use.

Valerie
Valerie
, US
Oct 05, 2008 8:34 am EDT

I took my computer to Geeksquad at Bestbuy thinking that they could fix the virus that I got into the machine and "frozen" all my files. Well, the "smart geeks" said they could fix with no problem and would install a anti-virus better than Norton. I believed because I thought they were professional. How silly I was!

They charged me 380.00 for installing the anti-virus and one CD with some of my files. nevertheless to say when I got home the computer never worked. I took back 4 times, and they told me they couldn't do anything, especially returning my money back. I fell robbed!

After so much aggravation I went to Walmart and got a new computer, because I complained so much, today, I am sure they are very happy for losing a customer! No more Geeksquad... You guys should go to a computer school first!

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Cammilio
, US
Dec 08, 2009 4:32 pm EST

Best Buy Grossly mis-represents their extended service plans. In Feb 2017 I purchased an I pod at best buy 86th and bought what I thought was a 3 year warranty. I brought it back last month for repair and was told appx 2 weeks later that the product would be replaced but they did not have any on hand so I could wait or get a store credit. I waited.

I was called and told that ipods had arrived and I could pick up my replacement. What is wierd is that best buy then had me purchase a new warranty becuase since the product was replaced my original warranty was satisfied. This means best buy exposure for this product was a total of 4 months after the mfg warranty. And that is their policy corporate, store or otherwise because it "cost them so much to replace it". What!? It is in their paperwork but they never tell you this. The manager in cs Eddie at 23RD said you have to read because "words just float around".

This is a huge scam and the product is now 70 dollars less than it was 16 month ago.

They did replace the product but this is just another way for them to make money. When you buy a 3 year svce plan you shouuld get 3 years of service. Not just until something is replaced. It is a gross misrepresentation

I was told best buy pays what they sell the product for on the floor and only makes money on accesssories. They must make something. Ad co-op service co-op delivery.

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dantheman91
Flushing, US
Jan 07, 2010 3:08 pm EST

I've brought my computer to the geek squad which is in best buy, and i simply asked them to reformat my computer and then upgrade my computer to windows 7. I come back the next day to pick up my computer and when i went home and booted up my computer, my old items were still in my computer. So then my computer started to run slowly with poor performances even though i also bought high performances from the geeksquad for 40 dollars extra.

P.S. Installment for 120 extra dollars!? Are you kidding me? Never again...

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bestbuysucks
, US
Dec 13, 2008 1:06 pm EST

I purchased over $3, 000 of LG appliances from BestBuy.com and paid additional money for "installation and haul away". My purchase was completed December 1st, and installation was scheduled for december 13th (the earliest they could do it). The installer failed to show up on the scheduled date and when I contacted Bestbuy for resolution their customer service reps were rude and not helpful. I have spent over 3 hours on the phone (most of that being on hold) and have been "disconnected" no less than eight times and am still no closer to a resolution. I can't get the appliances installed, they won't come get them and give me a refund, and they won't refund me the installation and haul away costs if I get my own installer! Bestbuy my A$$! It is the last time that I will spend any money at their store or online. I will pay extra $ for good customer service.

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Tumbler
, US
Dec 17, 2009 2:20 pm EST

I recently purchased a camera from BestBuy In The Woodlands Tx at which I had Very good customer service after I used the Camera I notice I had to Charge the battery too often for my satisfaction, so I decided to return the Camera and trade up for a better one. So I went into The Humble Texas store and spoke to the person at customer service later found out she was a manager. explained to her what I wanted to do she sent me the the Camera dept and said she would let the Girl named Megan that I would be coming. I waited a total of 40 minutes for someone to acknowledge me and several other customer while Megan constantly walked the same customer to the same objects at least 3or 4 times. One lady ask if someone would unlock the case so she could get the camera she wanted and another gentleman ask someone who was walking by to unlock a case so he could get a lense he needed, so i went back to customer service to just get a refund and possible come back, but all I was told was that I would have to pay a $15.00 restocking fee this is when I found out the manager is the one who sent me to Megan in the first place. I suggested that she should train her employees to acknowledge the customers waiting and most people would not mind waiting she said she was sorry, still charged me the $15.00 for restocking the camera I left the store, guest when you as as big as Best Buy you can treat your customers like you don't care . I am a manager myself, and I plan to use the bad example of customer service to my staff that loves to talk to thier customers about POOR customer service So who is the winner here?

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Milko
, US
Dec 02, 2009 8:14 am EST

The purpose of this letter is to convey my disgust over the treatment I received by Best Buys on Central Avenue. Not 48 hours from the time I started writing this letter (on May 9, 2017 around 8pm). I visited this store to purchase a Sony PSP as a gift for my nephew. I asked for the device from customer service when checking me out I was offered a 2 year replacement warranty should something go wrong with the device. That same evening I gave my nephew his gift.

Upon opening the device it appeared flawless, we proceeded to charge the device for later use. A few hours later we turned on the device and inserted a game cartridge. The screen looked cracked. We tried another game cartridge with the same result.

The next evening after work I took the device to nearest best buy which is located in Mont Vernon, NY. I went to customer service explained what happened and the manager, Carl Ali, told me that although there was no sign of trauma or impact I would have to go back to the store where it was initially purchased because they refused to honor the 30 day return policy or the 2 year replacement warranty.

I went back to the store in Hartsdale spoke to customer service who suggested I
Go to Sony have the device replaced. I explained that I didn’t purchase the device from the manufacturer that it was purchased only 23 hours prior from that same retailer. The customer service representative said that they too refuse to honor the 30 day refund policy or the warranty which I paid for. I asked to speak to the manager she said that there was not one on site at the time. I asked her name she said the General Managers name is Keith Waldman.

At this time I would like best buy to refund me for the cost of the device and the warranty. Initially I thought this was an honest mistake and I went to the store to replace the manufactory defective item as it is clear that it came in that manner since 2 stores examined it and found no visible signs of trauma.

I do not intend to shop as best buy ever again as I have now learned that policies And warranties are not honored, therefore I want a full refund. My business also has a line of credit with your establishment which I intend to discontinue and no longer do business with Best Buy in order to avoid future headaches.

Valerie
Valerie
, US
Oct 04, 2008 8:59 am EDT

I call the geek squad. My small business computer is freezing up when we use recall and credit cards. No problem For $299.99, they will fix this. They come out and say, the problem is, " it needs more memory." They install memory and leave. The next day, I have the same problems. I call back and for a mere 6-8 hundred more they will come out to look at problem. I have spent 5 times at 25-45 minutes each on the phone with these so called agents. Today I even talked to special agent manager Edmund, and he said this is the way it works... They start with the simple things and work their way to the problem, at a fee each time. It's the same as working on a car. You slowly work the bugs out. This is not what I asked for in the beginning. If I was looking for someone to slowly work the bugs out, I would have called my mechanic! FRAUD!

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Risingsun
, US
Dec 10, 2009 6:36 am EST

The worst customer service/return policy I have ever dealt with. Buyer beware especially if you are buying a big ticket item. My daughter bought me a computer for Xmas, she bought it 10/30/07. I set it up the day after Xmas, we worked for hours trying to connect to the internet without success. After much frustration my daughter made an appointment with the Geek Squad. The Geek came and apologized to me stating this particular HP computer has a problem with connecting to AOL Vista (the problem is it can't connect). I called the Best Buy in South County Mo talk to Dee (store manager) she said she would call me back, she never did. Two days later I called her store back (during business hours) no one answered the phones. I called another local store and I told them how South County store did not anser their phones this C/S person told me"they usually don't." To sum up I have a computer that is not able to work properly, Best Buy tells me I am out of the return policy time (by two days), they did offer to fix it for a charge - WHAT? I spent almost one full day with this problem and when it was all said and done I feel like I was raped by Best Buy. I promise I will never do business with them and thank you for this opportunity to let others know about this company.

ComplaintsBoard
D
9:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy buyer beware

Buy Beware

Arundel Mills Best Buy

I purchased a cover for my Ipod touch last month and tried to return it this week. I had the original receipt and the package was not open. I was 5 days over the 30 day return policy which I thought they would give me a store credit.
They did not. After seeing all the negative reviews on the web, I am glad that they only took me for a $27.00 purchase. I will not be buying anything from best buy again. I will stick with Amazon and Costco from now on.

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gnarkill5821
, US
Jun 10, 2009 4:32 pm EDT

@ donna

The best buy return policy is clearly labled on the back of your receipt, however there are always exceptions to rules.

Firstly it is the customer service department's job to process returns / exchanges and the like. Now a manager at that store can always override that decision. I would have suggested to speak with a manager about that (if in fact the serial numbers match the product you are trying to return AND that you do not have a customer history of returning product).

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gomakemeasandwich
, US
Jun 04, 2009 4:15 am EDT

You're pissed because Best Buy wouldn't make an exception to a clearly stated return policy? You sound like a little brat, sorry.

binder
binder
, US
May 28, 2009 11:13 pm EDT

How does it take more then thirty days for you to realize you don't need that cover for your ipod?

ComplaintsBoard
S
10:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy business style of best buy

Customer service representatives (2 Jung women) jumping around them windows jelling outside to me: You ###ing beach, hooey ###!
In addition, one security guy (the very tall one) calling me White-###ing ###.
I come to exchange color wrongly giving to me from BB (Best Buy) employee and then:

I
(About my relation to BB)
I am writing this letter to you as I believe that Best Buy in Elmhurst location in Queens NY has done very unfair things to me on March 21 2009 about 7-8 pm eastern time.
I was one of the best customers that Best Buy or any company would love to have. I fed Best Buy for years. I am a “Gold chicken or gold goose” from who the Best Buy collected income.
I probably spent I can say with them buy now approximately $ 8000 and I intended to be customer for life. I never really had any positive experience with personal who works there but only negative experience.

In my past, as soon the Best Buy opened in Elmhurst Queens I purchased many things from them and I did not care how much it cost I just wanted it to be the best.

By now, I owned things I purchased from Best Buy and all from one, the Elmhurst location as is fallows:
(Approximate pricing)
Two door refrigerator ($2000)
Desktop computer set (2000)
Complete music line and speakers ($800)
Video recorder ($650)
Cannon printer scanner fax and copier ($400)
Plus extra ink for printer (180),
Photo and regular papers.
Two shredders (150),
2 house phones (170)
One phone with answering system (200)
Cell phone and all best matching accessories ($?)
Iron (70)
Surge protectors (several) (320)
Gift toys (150)
Kitchen gadgets (80)
Movies and CD-s (50)
(Window air conditioner (1200), had to return sellers mistake
And more.

The reason of listing all of it is that I expected the Best Buy to treat me nice, as some of them would recognize me as a valued customer or just buy checking my purchases on BB computer.

I always desired to be treated nice as some of them may recognize me as good customer, but in spite I was never treated with care and no one ever show interest in helping me in choosing right product besides my positive attitude bringing in and excitement of thinking I will found new something to buy that I need. At any time in Best Buy I found only irritation
They show no interest in helping but some of them acted bothered with technical questions. Any time I would ask for help they would answer one question and then run away from me to help someone else while I am left waiting not helped and I am the one who buys. The are meanwhile helping different people for to long, just like I don’t exist while living me alone so I would loose my time for too long not being attended and trying to get them back to me to finish helping me. They will continue to help new comers, I am here who is buying, and the others leave. Workers in Best buy are not nice to you, not pleasant, not helpful but mostly rude, impolite and it would not matter that you are customer and nicely asking for help and assistance to buy right product. I thought that besides not caring they might not be really product educated so they run away when you ask some questions. Customer service rating is not zero it is 100 % the best in being rude, impolite and uncaring.

There are people in industry that they would do anything to make you them customer like I were to them. Even to pay you for it or give you some coupons o discounts. People who care and know about them products, people who care, and they are polite. So being ignored buy Best Buy personal in helping and attentive I just went to another company and purchased my new computer ($1100) from company who gave me instant attention and looked me as a customer as well explained differences.

II
(What has bin done)

I remember when I brought that printer, fax, scanner and copier I did not know what ink I needed with it and I don’t like to be short in anything so I asked one of BB sale person to give me all complete and what I would need: to select for me best film, paper for pictures, regular paper and as many inks that I could need for long time and at least 3 - 4 times replacement so I don’t have to comeback any time I need new ink to buy. Therefore, I went home with many inks he provided me and told me to buy (appx. 14 extras).

This Saturday 03/21/09 my Canon Pixma MP530 needed change of ink. I grabbed for my blue ink And I noticed that sale person gave me wrong package The one I need should be 8C and one that sale person gave me was 8 PC. One letter difference, the same package.

Therefore, I took my 8PC, went to BB Elmhurst, and took from the shelf another 2 to buy (magenta and yellow) in case I would need in future and the right blue 8C.
I went to register and told to cashier man: Hi, I want to buy these two (magenta and yellow) and I want to change this blue to that blue.
Casher says: You have to go to customer service first.

I went to customer service line and small height younger women with long brown hair ask: What you want? (just like that).
I said: I would like to purchase this two and exchange this blue for this blue.
She said: Do you have receipt?
“I don’t have with me but you have my receipt in computer under my name” I replied. She pulls out my account and then she said: “Yes I see, you purchased many of those but we wont change it because it was in year 2007!
(Then I remembered was end of 2007 November/December.). Then I say: I don’t think would be a problem : First is giving to me buy your coworker, secondly is not opened, also it is same price and color and the only difference is one letter.
She said: No and I said I want to speak with manager. She called manager buy phone and speaking with him buy phone she said: “She want to change it, since 2007 and we can not exchange it, right, we just can not exchange, right with smiling ignorance.
Young slim 5’7” Irish looking guy comes out and I did not have a chance to say or explain anything yet he nervously and aggravated stated leaning to me: “Let me just let you know that we WONT exchange it to YOU, so to save your self a time and mine JUST LEAVE it is not going to be happened.” No greeting, no concerns, no trying to be polite or understand neither he nor her but just like I am not theirs customer but something dirty or very bad enemy.
Then I said: Please let me say what I wanted to say how it is happened”. He just says: You don’t have to say anything, I told you don’t waste our and your time, I won’t change it”.
However, sir, I said I just discovered this morning that was wrong package because I brought many on that time and some of your sales people gave me wrong number. However, this is same package and same price, please.
They both was rude and talking down to me like talking to garbage and the tone of them voice was I don’t care He kept talking against and not reasoning but Injudicious.: “I am not doing it what ever and you can call corporate if you want, OK?”
The tone in his voice was more hurtful then his words and ironic laugh from short long haired costumer service rep like she works in gipsy market and not in Best Buy.

I was so irritated. People, who do not care for customers, do not want your business. People who down talk to me cheering them triumph looking to me as ignorance. This is how they treat you after being good customer for so long, just for eleven dollars to be fair exchange. I needed fair exchange and they being rude to me yelling and talking down to me.
I said OK I will call corporate. He drove me very upset unbelievable. I do not want to be aggravated even more then I am now to call corporate.
In addition, for my own money. I paid for product that should be right product. Then I said: I will change it my self!
I could not care less for cost of 11.99 but I felt I just was wildly robed. If he said OK and that I need to pay half price extra, it still would be ok but not right.
I exchanged packages my self and they jumped on me. Since are the same color, package and price, which would be just fair swipe. If they do not want, I will. I placed on them shelf mine 8PC (that they give me as mistake originally) and I took with me 8C which I originally needed to get from them.
I changed it my self. Package for package, same price, same package, same color in one letter difference 8PC for 8C. I am fighting for my rights.
The customer service guy went furious. He called security and one big 6’5” black muscular security guy started pushing me to side speaking: “Come with me White ###ing ###. Come ###, here ###.” I said: You calling me ###? He said: Yes ###ing White ###: the name suits situation: You have two choices To pay for this now and sign that you never enter Best Buy again anywhere and if you do ever enter BB it will be trespassing, or if you don’t, you can go to jail right now. I said to him: I would not pay for it because I paid for it already and I want exchange that your people in BB did mistake.

Here is customer service guy next to him, long haired long tongued women from customer service specialized in low class behavior and trash tongue brought hers coworker girlfriend same like she is, and bunch of other best buy personalities. I said to big black guy I wont go with you to any of your behind close doors. He was pushing him self very close to me calling me nasty names, then I pull out my cell phone to call police.
When 411 asked for Best Buy address, no one wanted to give address and the answer of each one was: We do not know. Meanwhile public was watching this ugly seen that they made me look as I First class thief.

Police eventually comes and even I called them they spoke first with them. They said I wanted to exchange something from year 2007- with exclamation, and that I switched boxes.
At the end I was compelled to sign not to walk in any Best Buy ever and was compelled to purchase extra package of blue ink keeping mine that they wrongly gave me which I brought to exchange (now useless). Best Buy enemies wanted to eat me so I asked police to be with me until I exit.
When reaching downstairs I discovered in spite I paid for the new package they actually did not gave it to me. That package was missing in my Best Buy bag. Now what I paid for they retained for them and holding what I paid for, robbed me again. They made me pay for it and retain for them use again.
I went back up not walking trough them door and from outside the door I sew one of a bit nicer fallow who works there asking him to give me back my paid ink probably laying still on the register. He passed to me but said could not find receipt for it.
The longhaired and long dirty tongued short customer service representative girl and her similar looking and same long dirty tongued girlfriend started to jump from inside the door yelling trough glass to me: ###, you still here, it was not enough to you. You want me to call police back to you to put you to jail! Ha, ha, ha, ###! Hey, ###! ###! HA, ho. Go home ###ing ### and do not show up here again ###. (Those are Best Buys “Customer service representatives “and workers” of Best Buy).

This is Best Buy in Elmhurst. Do not want your business, or your money. For eleven dollars, that fair exchange should take place for good customer to maintain business. In this economy, they loosing good customer.
Customer service did not do them job but no sense for reasoning no sense for care or understanding, customer service that don’t know for politeness and nice vocabulary and the most of all customer service representatives who are well qualified to be disqualified from any possible work available. It is a shame.
Real customer service should be “CUSTOMER SERVICE”, with ability to reason.

.
Guy from customer service did not have niceness or friendly talk to customers but just the unique way how to aggravate customer and make customer become them enemies. He did not have sense for reason knowing it is the same product they carry, it is unopened package, and it is the same price. This is not 'CUSTOMER SERVICE OR CARE OR REASON'
He set up wrong tone speaking to me and spoke to me down and impolitely, he spoke to me aggravating and challenging. He set up tone much different then friendly customer service care should do especially with good customers as I was to them.
I never had any discount from them and I did not look for any.
For my own right and for my money to get proper product.

In soonest future I need to change my laundry washer and dryer and dishwasher which Best Buy showed they do not need my business but sending me to another companies.

I sent this letter buy e-mail to Best Buy CEO Mr. Brad Anderson and I email to [protected]@bestbuy.com
I found on them website asking them for apologies. There is no answer from them.

It should be fair exchange.

I felt abused mentally and physically and endangered buy big security guy. They made pressure on me as if they will beat me endangering my private space around me and pushing me only in one small space walk surrounding me and closing my space buy them. Big security guy was brushing rudely him shoulders against me and pushing him self/chest toward me.
I felt very insulted and downgraded. For the other people eyes, they made a picture as if I was I criminal. I want to be compensating for it. I carry with me big hurt in my heart and insult in my mind that they planted. I felt rudely abused and misjudged. I cannot forget how much damage it has bin made on my soul, heart, and mind. It lasts with bitter feeling. I felt also that they thrown hugest amount of dirt and mud and made me dirty in front of others that will stay with me for the rest of my life. However, I was always clean and now they did attack on me. Attack on my soul, mind and heart. It is real trauma. I was so upset and it lasts.

Read full review of Best Buy and 7 comments
Update by SONJA
Jun 01, 2009 10:07 pm EDT

From Sonja:
This is reply to ABCD who posted comments which I believe is BB young manager replied on my complaint.

Regardless of exchange policy there is customer service to override policy in case that customer were given wrong product number buy Best Buy employees. It is not customer fault.
To me does not look like stealing for anything that someone has paid for. In another words when customer pays for product that is not consider stealing for I have paid for my product I come to buy.

Explains the simple thing that you (call it “Cust Serv manager“) had in your hand and were holding product that I paid for while I wanted to take another one what supposed to be right product, that I paid for, at the same price. I left to you -gave you unopened package paid from me already - for the one that I supposed to get at first place, at the same cost. I took nothing that I did not pay for. Product belonged to me for I paid for. In addition, you are the one who gave me wrong anyway. I did not take both, I paid for one and I took one and the one you retain in your hand that was wrong for my printer I gave you and left to you. Therefore, there was no any extra value that I wanted to take with me. Equal fair swipe - exchange I was entitled to. Then you got angry for it. You caused situation with your “customer service skills”. “Skills” for challenging customers and rudely mistreating them for them own money that they trusted you at first.

In smart business would be: Just give her exchange and apology.

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obie154
, US
Nov 22, 2009 9:44 am EST

Sonja, I am sure you're a very nice person. However I only have some things needed on this matter.

1. Please learn grammar.

2. Please get some common sense.

3. (Most Important) Please get professional psychiatric help, you obviously have a brain disability to understand you can not buy something from any retailer and then decide to return 2 years later because it was a wrong item given to you.

4. If they did sexually harass you, you should have filed a complaint immediately with authorities, but as for BB calling the police on you, I'm pretty sure they called and the police were dispatched to BB as being an "EDP". Police Terms... Emotionally Disturbed Person. I'm pretty sure if you would write online about a $12.00 screwup that was eventually your fault for waiting 2 years before trying to exchange, I am quite sure you were at the store screaming your head off and acting irrational which is why the Police were called.

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Al K
Muncie, US
Oct 08, 2009 7:17 pm EDT

I just want to correct myself and agree with the gentlemen above too, if they deliberately did not place the ink you were forced to buy in the bag, that's another story too.

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Al K
Muncie, US
Oct 08, 2009 7:14 pm EDT

If I'm reading this complaint correctly, You had something sold to you in 2007 and tried to exchange in 2009? I'm sorry but no such store honors policies like that. I am not an employee but worked for many stores in the past. I understand you were given the wrong product initially, but why did you not take care of it within the first 30 days back in 2007? And if I understood correctly, you left the old unopened package on the shelf and proceeded to take the one you needed after you were told it wasn't going to be exchaged - That's theft, It doesnt matter how right you think you are and thats probably why you were asked to sign a statement that you will not enter another best buy. It was an 11.99 item and if you didn't take care of it within the alloted return/exhange policy, then there was nothing more they could do for you. I don't think that 11.99 ink was worth the police trouble and embaressment.

And if you were sexually harassed, thats a completely different story and as the person before me said, that should have been brought to the attention immediately.

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Darien Red Sox
Darien, US
Sep 16, 2009 9:21 am EDT

If I were you I would take Best Buy to civil court fore Abuse. The PD when they were there should have arrested the security guard for sexual abuse for the things he said to you. Many of these big chain stores don't care about there customers and that's why they end up going out of business like Circuit City. Instead of stealing the items you should have just filed suet in small clams court to get your $11 back and watched the judge on one of those Court TV shows rip BB apart.

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David
, CA
Jun 12, 2009 6:57 pm EDT

sorry sir learn mamaner first, he is right if it was ovr a year its ok you could have said to him nicely nor listen to his problem. you dint even ask his side of opinion and just jump into conclution..

the girls do they even fit to be in customer service position.. just because of managers lie you only all th egood workers get bad names too..

me personally i had worked with bestbuy for 3 years its been always my part-time job.. i rellay love helping customer.. until last year i got a manager liek you he force me sell product servic eplan to every customer even if i spend hrs with customers and if they said No repeatedly i have to convice them to by it even through discount..

i am person i dont like forcing customers i will tell them if they think they want it they will get.. so me and manager got into argument about it.. knwoing that manager i know he gonna fir eme so i end up walking out of bestbuy..

your district manager has to do ramdom unannounce checks..

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gomakemeasandwich
, US
Jun 04, 2009 4:28 am EDT

Good God, learn English.

And from what little I read of your post, you're probably the only person pissed at Best Buy that actually doesn't have a legitimate complaint, which is a difficult feat to accomplish.

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abcd
, US
May 27, 2009 3:12 am EDT

You are retarted. You tried to return something outside of the return policy and then just decided to steal when you didn't get your way. Learn how to spell/speak.

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Best Buy late payment/intrest lies

Well, i'm writing this in hopes of detering anyone from getting a credit card from these jackals. i got a card from them in feb. with a credit line of 1000 u.s.d$. i intended to only make a few small charges here and there, never to go over 200$. well, while i was there they informed me that if i didnt spend over 500$ i wouldn't get 0 financing for 12 months. so ended up choosing the "approved items" for 0 percent financing for 12 months and actually went to 550$. so i figured everything would be smooth sailing from here. as time went by some unforeseen car trouble came about and i decided to pay the minimum for the first two months, on top of that i always paid online 1 or 2 weeks in advance. sadly, i just got a letter from HSBC saying i had late payments, so it jumped my balance over about 100$. to make matters worse, it claimed that the interest would take effect in august. i'm not a mathmatician, but thats only 6 months. i'm going to do my best to get rid of this plague, and talking with those fools is like talking to a wall. not only do they not care... but i can't even understand them, that is when they're making sense, which is hardly ever. don't get suckered like me, get a personal loan from a bank... anything but them. i really hope they end up like circut city. what goes around comes around [censored] bags!

p.s.- if the company is reading this... let me know of you want my soul too. hah

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gulbahar
Falls Church, US
May 10, 2010 7:50 pm EDT

I agree with you all, but you know forget about HSBC, BestBuy are the biggest scammer out there. They are doing the biggest monopoly in the industry, I’ll never buy anything from BestBuy ever, there is no one out there who sell electronics after their rival “circuit city” closed, now so they taking an advantage of that, and don't care about customer service at all, and scamming everyone. Also don't go for Geek Squad they are the biggest scammers’ tooooooo...i bought a HP Laptop, 10 min after open it from the box find out the laptop hard drive is broken so i took it back next day, they refuess to take it and ask me to pay restocking fee. BESTBUY ARE THE BIGGEST AHOLES. BOYCOTT ... ... BESTBUY... EVERYONE, ...

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ANTHONY OLEANDI
Loxahatchee, US
Feb 08, 2010 9:30 pm EST

HSBC THEY SCAM PEOPLE THAT WORK HARD FOR THE THINGS THEY HAVE. PEOPLE LOST JOBS SO HSBC WILL CALL YOU AND TELL YOU THEY CAN HELP WITH THIER HARDSHIP PLAN JUST FILL OUT HE FORMS BUT YOU MUST MAKE ONE PAYMENT INORDER TO ENROLL IN THE PLAN SO YOU MAKE A FULL PAY MENT SEND IN ALL THE PAPER WORK INORDER TO KEEP YOUR HOME. THEN THEY CALL YOU AFTER RECEIVING YOUR PAYMENT AND TELL YOU THEY DID NOT RECEIVE THE PAPER WORK. SO YOU SEND IT 3 MORE TIMES THEN THE PERSON YOU ARE WORKING WITH INORDER TO KEEP YOUR HOME IS TRANSFERED AND YOU WIND UP WITH SOMEONE NEW THAT STARTS THE SAME THING OVER (WE NEED A PAYMENT IN ORDER TO KEEP THIS GOING WHEN ALL THE TIME THEY KNEW YOU WHERE DENIED BUT YET KEEP TRYING TO GET PAYMENTS OUT OF YOU. ALL THE BAD REPORTS i HAVE READ SHOWS HOW MUCH THEY REALY SUCK AS A BANKING INSITUTION YES THEY DO SUCK AND I WILL MAKE IT KNOWN . THERE ARE SO MANY MORE BANKS THAT ARE WILLING TO HELP THEIR CUSTOMERS KEEP THEIR HOMES wHY WOULD ANY ONE WANT TO GO WITH A S C A M FLY BY NIGHT BANK AS HSBC? TONY OLEANDI

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Debt Cancellation is a scam
Oakland, US
Jul 03, 2009 3:52 pm EDT

I hear you! HSBC and Best Buy work together to rob us of our hard earned money. I also bought a laptop for my daughers and it seems by the time I am through paying for it it will have cost me 3xs the amount. They change the monthly amount due so you are not aware that you have not paid enough when set up for online banking. Until you get the dreaded letter that In case you were not aware, HSBC Retail Services reports account condition to the three major credit...blah, blah, blah. The balance never seems to go down because of all their hidden fees. I started with minimum due of $67 a month. Then when I called the son of ### up they say will you need to pay more. Then I switched my online banking to $80 a month. It it's ok for a few months. Now i get a letter that I am $174.00 behind. So they can asested the $39.00 late fee. And the "Debt cancellation" charges is their greatest rob job. BEWARE ANYONE OUT THERE THAT WANTs TO APPLY FOR A BEST BUY ROB CHARGE CARD...don't do it!

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erwer
Gilbert, US
Jun 13, 2009 3:07 am EDT

They ###ing suck, and scam you like crazy!

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worthingmike
, GB
May 16, 2009 9:18 am EDT

Don't trust HSBC Plus Account Advice from UK
Read the smallest print "hidden away terms" then get your lawyer to check it out.

If you join HSBC PLUS ACCOUNT pay £12.95 per month (lock-in 12 months) you will be offered lots of goodies and promises, like.

“We'll also not charge you any HSBC ATM transaction fees for cash withdrawals made abroad”.

Make a £500 withdrawal transaction abroad, from their approved ATM machine. Then HSBC will effectively, plunder your account and will remove £13.75. without showing a fee on your bank statement clearly not wanting you to notice because they have already taken your monthly £12.95 for this service?

When I noticed I asked for a refund but HSBC used FOUR managers taken ONE YEAR Four months and still reject my claim for a refund. Guess they don't want to set a precedent to refund to all such customers?

Oh yes! If you have a dispute with HSBC here in the UK they recommend that you go to the Financial Ombudsman Service...My experience is, don't waste your time, its not a Government Organization, its a QUAGO funded by the bank you are complaining about. They had my complaint for over nine months and failed me. The subject of a formal complaint against them.

Please read the 29 Aug 2007 “Advertising Standards Authority” Ruling
Here is the link.
http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43100.htm

To be fair
Please read HSBC’s defence

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Best Buy best buy manager

I recently purchased a 40 inch Samsung Led tv from best buy, Upon setting up the new system, I encountered some minor problems during the inital setup. I visit the Saugus Store with the Tv manual and surround sound manual and spoke to several sales assoicates about the best way to resolve the setup problems I was encountering, Instead I was told that if I wanted to resolve my problems The store had a service that handled the installation and setup for a fee of hundred and ninety nine dollars for setting up a home theater surround system
I explained to them that I had everything working except for the surround sound and could they show me where I had crossed the connections.
The store manager told me that it I wanted to resolve my problems, I had to purchase there plan for a hundred and ninety nine dollars. I just spent 2, 000 dollars purchasing the product and you would think they would take a few minutes to try and assist in resolving a minor problem.
Instead I returned the product the next day and Best Buy just lost another customer and a sale. I repurchased the same product from another retailer and not only was I able to complete the setup without any problems, the sales associates took the time to answer any questions that I had
WHO NEEDS BEST BUY, THEY SHOULD HAVE GONE BANKRUPT INSTEAD OF CIRCUIT CITY

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Al K
Muncie, US
Nov 08, 2009 9:30 pm EST

It amazes me how one thing goes wrong, and everyone throws the "They just lost a customer" flag up.

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gnarkill5821
, US
Aug 22, 2009 5:55 am EDT

@a l mclaughlin

You had a problem setting up your new tv and surround sound system at your house. How can you expect someone to go through troubleshooting (the system at your house) with you at the store? I'm sure the salesman went over the basics like "plugging the red cord into the red slot and the blue one into the blue slot" and when that didn't resolve it offered to have a skilled technician sent to your house. You can't know it's a "minor" problem like you say until the problem is diagnosed and resolved. And the only way to correctly diagnose and resolve it would be to have a tech sent out or (usually less successfully) assessed over the phone. Since best buy does NOT offer phone support the salesman correctly recommended the right service according to BBY.

Bottom Line ----> You got lucky that it was a minor problem like crossing the cords and such. But what if it was a different problem like a loose solder connection on the surround sound system's mainboard? Some electronics come defective out of box. That's why it is always better from a technician's perspective to actually have a "hands on" approach to diagnosing / resolving technical problems rather than an untrained or knowledgeable description of them .

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Best Buy lowest price guarantee

Lowest Price Guarantee (Not)

I had been looking for a new router for my home internet connection, which I run a lot of different devices on, and had seen that Linksys had come out with the WRT610N Simultaneous Dual-N Band Wireless Router. Which would (and has) increased my connection speed and fixed the lagging. As this was a new item, at about $259.99 when it first came out, I waited for either a sale or some sort of price decrease.

Some time later I saw in a Staples flyer, the router on sale for $169.99 (as now more companies were coming out with there own dual-N routers). So as I have a RewardZone Card and had a $5.00 Bestbuy certificate, I went to Bestbuy to pick it up. When I went to the cashier I showed them the flyer and told them that it was the same product, which they confirmed. They then said that the discount was to big and that they need certification from the customer service (Ok makes sense). So I then went to the customer service counter, and they could not give me a straight answer on to why they could not give me the new router for the sale price. So I left it and a couple of other things there and thought I would get it somewhere else later as they had already wasted my time.

The next week Futureshop had it in there flyer for the same price at $169.99, and it did not say it was on sale, no sale logo and even on the website it said that was the original price. So again I went to Bestbuy, and told myself I would get the router anyway possible. They did the same thing and another customer service representative came to me by the cashier and tried to explain why they could not give it to me at the new price. I went through everything as I had come prepared this time, I showed them the flyer, the website page, that Futureshop and Besbuy are the same company, their price match guarantee which they have on the wall behind them, etc... Finally I just said forget it as they could not give me a straight answer.

So after that I went to Staples and they gave me another 10% off of Futureshops price, no questions asked.

Bestbuy has no lowest price guarantee, so buyers beware.

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Emilie
Bethesda, US
Aug 05, 2009 6:13 pm EDT

It looks like other people agree with you. There are even some lawsuits about Best Buy not honoring their price match guarantee. http://www.heinsmills.com/best_buy_price_match.html

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David
, CA
Jun 12, 2009 6:30 pm EDT

they probly ased you you wnat a service plan on it you said no.. thats will be teh reson why they ar elike that trust me bestbuy is a worst place to shop.. i quite my job in bestbuy as i been force to sell service plan..

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Best Buy closed account without my knowledge

Hsbc credit card services opened an account for me in dec 2008. I purchased a laptop form best buy upon opening the account. I did not recieve my mail with my card and account information in time to make a payment. So my 1st payment was 30 dys late. I called hsbc and told them what happened and they said no problem they would give me a credit and that was it. I've been paying on my account but noticed online in my account I did not have any available balance. I called the best buy card services to ask why is this. They informed me that my account is closed because it was 30 days late that 1st time. I was not contacted and told of this. I have never heard of such happening before. I spoke with angela at hsbc best buy credit card services and was told this. I will continue to pay off the card but then I will not be able to use it as the account is closed. In this economy this bank has no remorse and especially when people are actually making payments this should not have been the case.

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Best Buy car stereo installation

Don't ever get anything done by Best Buy in their mobile installation bay. These sorry blokes failed to simply place a seal in my firewall of my car to prevent water from rushing into my car and guess what happened. My car is flooded with over $3000 in water damage and my entire stereo system totaling over $7000 is totally ruined. A 10 cent grommet and some sealant would have saved me 10k worth of damage and the hassle of having to deal with their insurance company which is a nightmare. To put it simply DON'T EVER GO TO BEST BUY AND GET WORK DONE ON YOUR CAR!

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Best Buy discriminates against emplyees with serious & deadly illnneses

Boycott best buy for the way they treat their empoyees with deadly illnesses

A letter to best buy ceo brad anderson along with replies from his office ---

Dear mr. anderson;

This is regarding a manager, veronica and another manager named jeffrey at your tech ridge store 1116 who discriminates against employees with serious illnesses! ...

A family friend, larone walker worked there until a few days ago (and is african-american) has a life threatening illness - sickle cell anemia.

He quit because he was constantly harassed by veronica and jeffrey about calling in when his illness was acting up - veronica's excuse was "we just don't know very much about your illness- so you need to provide us documentation about it - ummm - nope - all she and jeffrey needs to know is that he has a life threatening illness that he will eventually die from. jeffrey has even gone as far as using this as an excuse to leave larone off the schedule stating "we know you get sick every month without fail, so we're helping you out by not scheduling you for a few weeks". that sounds like a punishment because he has a illness!

If she wants to know more about this illness - it's called google -

One of your district managers has a family member with sickle cell - so this was never problem until veronica came aboard. i didn’t know that your managers also have a license to practice medicine.

I think once i pay off my best buy credit card (which will be by the end of the year) i will no longer do business with a store that discriminates.

The tech ridge store 1116 needs to issue an apology to mr. walker, offer him his job back and have a sickle cell awareness day -

If this fails to happen, i will start an email campaign against your company, if nothing changes, then i will start a web page called best buy tech ridge discriminates against employees with deadly illnesses! if this still does not get your attention, i will go to the media -

If you don't believe me - just try me -i have a very big mouth!

I hope his family decides to sue.

Thank you -

Denise zuniga

P.s. i have sent a copy of this email to:

Ira bragg-grant
Executive director
American sickle cell anemia association

_________________________
Their response:

Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 14:57:15 -0500
From: marilyn.[protected]@bestbuy.com
To: [protected]@xxxxx.xxx

Denise –

We appreciate you contacting mr. anderson’s office regarding this issue however since you are not the employee directly involved we are unable to address any concerns on behalf of mr. walker. if mr. walker wants us to address this concern directly on his behalf we would be pleased to do so but he will need to contact us.

Regards,

Marilyn williams
Executive assistant to brad anderson,
Vice chairman & ceo
Best buy co., inc.
_________________________________________________

Dear ms. williams -

Thank you for your reply. i am a customer who does business with you extensively! i will be starting an email campaign to boycot best buy and will also follow through with my promise to create a website against this discrimination and i will include your response as well.

Please tell mr. anderson he will be loosing customers.
______________________________________

Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 15:33:05 -0500
From: marilyn.[protected]@bestbuy.com

Denise,

Please do not misinterpret my reply as not being concerned. it is just that we have hr policies in place and without the employee contacting us directly with his concerns we only have hearsay. we are limited to how far this can be investigated and we cannot reply to you regarding this issue due to privacy concerns with one of our employees.

We understand that you, as a customer, may choose to shop to at another store. we hope you will still consider best buy however please understand that there are several privacy issues at stake here. i hope you will consider mr. walker’s feelings before making anything public about his condition.

Marilyn williams
Executive assistant to brad anderson,
Vice chairman & ceo
Best buy co., inc.
___________________________
From: ezunigafamily
To: marilyn.[protected]@bestbuy.com
Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 15:46:31 -0500

Are these your comments or mr. anderson's comments? has he even see this email? i think you should let him decide what needs to happen.

His mother has contacted your office and your office have ignored her as well! he has complained to upper management and he has been ignored!

Mr. walker is aware of everything that i have written.

When a charge like this is brought to the ceo's attention, it is his job to find out what is going on, not to dismiss it as hearsay!

I will not be shopping at any other best buy as you have lost me as a customer. i cannot condone shopping at a business that treats their employees in this manner.

Like i said in my original email, "if you don't believe me - just try me -i have a very big mouth! "

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Driess
Morton Gove, US
Jan 01, 2011 12:35 pm EST

Best Buy should close their doors, they charge for delivery, installation, and REFUSE to hook up a DVD player, purchashed with the new TV, sorry, only a cable box.
They also REFUSE to move broken TV from the room, unless you agree to pay extra.
I'm sure their share holders would love to know this, although after they reported earnings, and dropped 18%,
I doubt many are still on board.
They're rude, and are poorly operated.
Everyone now calls them WORST BUY, or BAD BUY, and both fit perfectly.

Ginger Kid
Ginger Kid
, US
Dec 14, 2009 12:39 am EST

A little more blunt than I was going for, Mica, but the same basic sentiment. :-)

Ginger Kid
Ginger Kid
, US
Dec 14, 2009 12:22 am EST

There are legal issues at stake here, and while you're all fired up and angry and pounding your fist, it ultimately doesn't mean squat that you're upset about your friend's treatment. It is the definition of hearsay when you write talking about someone else. Otherwise, I could write them and say I knew a guy who had a brother that heard a story about Best Buy mistreating people with illnesses, and that serves no one.

So, if you're really that upset, then just boycott the store and have your friend take legal action. It should be noted, though, that employers are well within their legal rights to ask for documentation when an employee misses work due to illness. It may come across as crass to you, but it's reality. Again, if I went to work at Best Buy and told them I had the bubonic plague and expected them to understand every time I needed a day off, I'd be mistaken. It's not their job to understand the effects of an employee's illness; it's the employee's responsibility to substantiate absences from work.

Also, Mr. Anderson won't be "loosing" customers, he'll be losing them.

Toodles! :-)

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Best Buy change to my avail balance

I have (Or had) a best buy hsbc credit card. I never made a late payment and or ever missed a payment. I had a 3500. Available credit line. Last week I paid off in full my small balance on the card. Today I went into best buy to purchase a new lcd tv. My credit card was denied, while I was in the store I called hsbc. They stated that after I paid off my balance they reviewed my credit and dropped my available balance to $350. This was done without any knoweledge of my own. I told them to close the account and they "best buy" just lost a customer. These banks are running rapid with no accountabilty. All on our tax payer money.. Needless to say our government failed.

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zibgrover
Salt Lake City, US
Oct 04, 2009 11:56 pm EDT

I last used my best buy credit card in 2008. I have never been late and always paid off my balance in full before any 18 month no interest promos. My credit limit was $7200. I went into my account to check to make sure everything was ok to day as I have not done so for a long time and my available credit is $0.00 with an outstanding balance of $0.00. I was never notified that this was going to happen. I am still able to login to my HSBC account so it seems to me that the account is not closed, but what good is it anymore with a zero limit? How has this change affected my credit score?

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camarocloud
Franklin, US
Jun 11, 2009 2:45 pm EDT

Same with me. Got a card in November 2007 to purchase a computer on the 6mos- no interest plan. Paid it off the following month. Had not used card since then so I decided to use it in May 2009 to purchase a GPS unit, just to keep the account active. When I went online to pay it off in June 2009 my limit had been lowered from $2000 to $400. This was the first I'd heard about the decrease. I called HSBC to find out why/when. After being transfered by foreign sounding men, twice, I reached an Amercian sounding lady who told me the limit was decreased in APRIL 2009 due to inactivity. I had her cancel the account. I logged back into my online account and sent an email expressing my dissatisfaction with both HSBC and Best Buy and informed them I would not do business with either of them in the future. I plan to send a letter to Best Buy as well. They may not know that HSBC is doing this and frankly it is costing them sales - at least mine anyway! M - Brentwood, TN

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samantha
, US
Apr 21, 2009 7:08 pm EDT

HSBC customer service is in India, hello India, no disrespect to the people in India, but they dont understand anything you say and the guy told me today "sorry about what your going through" literally 10 times until i finally told him to stop saying it. I was told i could speak to a representive from the US and was denied. My whole account is in collections and they are even worse and they in the US, the communitcation i got from the customer service was that my account is ok but then i keep getting calls that its in collection, . My payment arrangements weren't obviously taken seriously or understood. Honestly how can i get good customer service if i am not being understood, then i have to deal with collections and they are complete [censored]. Do not go with this card ever! buyer credit beware

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Best Buy service and warranty scam

I contacted Best Buy on March 18, 2009 to report a problem with the Panasonic Plasma TV I purchased on January 17, 2008. A Geek Squad technician was dispatched to my house to diagnose the problem on March 21st. After a diagnosis, he determined that a major component had to be ordered and replaced. After two weeks and many failed inquiries on the status of the ordered part, the technician returned on April 3rd. He then informed me that another large component had to be replaced and that the repair can only be done at the service center. He also told me that someone from Best Buy will contact me to pick up the TV.

More than two weeks have passed since he told me that Best Buy will call me. My wait continues. In the mean time, I’ve contacted customer service numerous times and spoken to two different supervisors and a few Geek Squad agents. One of the supervisors agreed to submit a replacement request and assured me that I will be contacted with the decision. I am still waiting. Soon it’ll be a month since I first contacted Best Buy with this problem and more than a month without a working TV.

During this ordeal, while dealing with customer service, I’ve spent a lot of time being on hold and explaining my problem to every agent that was connected to me. Furthermore, because of the distance from work to home, I was forced to take a couple of hours from work to meet the technician on April 3rd.

Needless to say I'm frustrated and angry. I shelled out over $200 for the protection plan. If I had known it would be this difficult to get just a response from these folks, I would've never purchased the TV let alone the plan. It's truly amazing how coordinated the customer service group is in employing delay tactics to get rid of me. I WILL NEVER EVER VISIT A BEST BUY STORE AGAIN. I HOPE YOU REMEMBER MY ORDEAL THE NEXT TIME YOU CONSIDER GOING THERE. THIS COULD HAPPEN TO YOU.

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Best Buy warranty does not cover system burning out

Got one of the first PS3's that game out. Also got a two year warranty on it. After a year and a half. It died. sony said "since it can play old games it over heated" So I took it back to best buy and they told me " Your warranty does not over this!" if my warranty does not cover my system dying what does it cover?! after two weeks of fighting They did take it back and told me to go get a new one off the way (for 300$ less then I paied for the one I had!) when they were doing all the scaning and junk, turned out my warranty was with the geek people and best buy would not switch it out. So I took it over there and they tell me " We never have and never will work on game systems" it took me anouther hour to get the geeks and best buy people to talk and not say the other one will take care of it. Never shopping there again

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Best Buy suspicious, unpleasant service

I bid on and won an auction on eBay from Dealtree. The product was being shipped from Texas. During checkout, tax was added to my purchase. When I sent an e-mail questioning this, especially since I am a tax-exempt reseller, they indicated that they could not accept tax-exempt certificates and that I would have to take it up with the taxing authorities in my state.

Okay, I said, then tell me the name, address and tax ID of the organization that will be remitting my tax that you have collected to the state of New Mexico so that I can attempt to get my money back. They refused, other than to just say "contact Best Buy corporate" and "We will not be removing the tax off of this invoice".

I strongly suspect that this tax will never go to where it is supposed to and will certainly not deal with these people again. Most unpleasant!

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Best Buy - don't trust geek squad/best buy

Geek Squad/Best Buy #845 of Folsom, California charged my credit card for actions either not actually done or incorrectly done and are unwilling to rectify the situation and reimburse me for services. Just horrible service, rude, unwilling to accept a mistake or make right, etc. In late December 2008, my computer stopped booting up and I was advised by the...

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Best Buy dishonest business practices

I brought in my computer for the very first time into Best Buy over at what is Steel Yard Commons in Cleveland Ohio on the day of Monday of January 12th of 2009 for much needed improvement and for enhancement and for virus removal.

The cost of removing computer viruses as was explained to me from a representative of the Geek Squad for my computer was $ 300.00 flat.

Now I had been working a lot for the month of January of 2009. So normally in any given situation of my life. I would never have the kind of dispensable financial resources or excess cash just lying around to just pay this whopping amount for the computer.

However as it relates to Best Buy on this day in question. This was an exception in this instance. I reluctantly surrended my computer with some anxiety and discomforting uncertainty over to the people of Best Buy and to the Geek Squad on that day.

I was also charged the initial amount of $ 300.00 which was not including the 7.75 % sales tax upfront before anything was even done on the computer.

After having written a check. I walked out of the store on that day with the hope of seeing a much more improved and functional computer in the next three to four days later.

In my mind I had wanted to think of Best Buy and the Geek Squad as being trust worthy and reputable and honest and knowledge-able experts trained in their field.

I tried to dismiss my anxiety and distrust, and instead replace it with something more positive and hopeful.

Since this was my very first consumer experience and encounter with Best Buy. I knew nothing at all in that moment on that day of the previous horrible and notorious reputation for that Best Buy and Geek Squad have between themselves and any other of the many unsuspecting people and consumers who come into their store.

I placed my consumer trust into Best Buy and into The Geek Squad and I was later bitterly and wretchedly disappointed in the results.

When I received my computer back after about some four days later.

They put a lot of paper work and receipts into your hand as if to express and demonstrate that they conducted a fair and balanced and a honest transaction.

Reading over the lengthy paper work alone would make an ordinary person’s head spin.

But when finally I took the computer home. I could not really see any discernible improvements at all done onto my computer. The cost of removing the viruses from my computer was $ 300.00 flat.

And the cost of purchasing anti virus soft ware from them which in this case was Kasperky anti virus soft ware for which cost about $ 56.00.

I immediately after wards then took the computer back to Best Buy with all of my paper work they had given me about two days later after I had taken it home for the first time.

They provide a 30 day warranty window of time to cover what ever issues should arise afterwards. Well, 30 days is not very much time for when you work forty hours a week or more. And there are many other pressing demands in life.

So I take my computer back to Best Buy for the second time and I express my dis-satisfaction with them. The person at the Geek Squad pointed out that the computer’s power supply system was not functioning correctly.

This would have been something they should have noticed before from the first time. The fan was not functioning correctly.

Just about this time, all kinds of red flags are coming up every where. I am realizing that I am dealing with very greedy and selfish little weasels.

So now once again about three or maybe four days later. I finally get the computer back on the second time with a new power supply. For which I had to pay another $ 35.00 out of my pocket to Best Buy for.

I was so angrily disappointed and bitter with Best Buy and with the Geek Squad. That had I actually gone back to the store for a third time. I would have been arrested by the police for felonious behavior and conduct. Because I felt that I would not have been able to conduct myself in a self controlled and a law abiding way.

So instead I choose to stay away from the store.

I have warned all of my family and friends and anyone else connected to me in the Internet community to not place their trust in either the management of Best Buy nor in anyone else who works for The Geek Squad.

I will never as a consumer ever again walk through the doors of any Best Buy that exists here in Cleveland but especially true of the store that exists on Steel Yard drive in the 44109 zip code.

I am not the only person who has suffered a bitter financial sting from Best Buy and from the Geek Squad.

There are numerous reports now on the Internet that describe and characterize the poor and the dishonest manner of Best Buy and The Geek Squad that include Cleveland Ohio and many other Best Buy locations.

I would not recommend that anyone in Cleveland Ohio ever put their consumer faith and trust into Best Buy or into The Geek Squad ever again.

If paying a lot of money and receiving no benefit from it and becoming subject to terrible customer service is something you seek. Then Best Buy is the ideal place to find this recipe.

The only thing that I would like back from Best Buy but I know I won’t get back any way. I would like my almost $ 400.00 that I spent on my computer back.

I hope Best Buy will fully reap and sow the consequences of how they have betrayed the trust of the public who pay egregious costs and then walk out the door with no positive benefits or results from that excessive cost they paid.

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pk18121
Wickliffe, US
Oct 30, 2009 10:31 pm EDT

I had a VERY similar experience with the Best Buy at Steelyard Commons. I bought a computer package (CPU and flat screen monitor) on BestBuy.com (my 1st mistake) and chose In-Store Pickup at the Steelyard Commons store (my 2nd mistake, and a big one it was). When I went to pick it up, I was told that they didn't have THAT monitor, but gave me a different one instead. I said, "OK, as long as it comes to the same price, that's fine". But they were unable to just make the switch that easily. But even though I had already paid BestBuy.com $311 using my credit card (via PayPal), the only way they could make the numbers come out right (I GUESS that was their intention) was to change the price of the CPU to 262.99 and then charge me 113 for the monitor. So far so good IF that’s what they would have done. But I had already been charged the 311, then they charged me the $113 on top of that.
I went back to the Steelyard Commons store and tried to explain it to the Customer Service people. After explaining this unsuccessfully to 2-3 people, they got the manager. She said it takes 72 hours to process, so I need to wait 72 hours. So I did. No change. Then I called BestBuy.com and tried to explain it, and the helpful person there said “Oh I see the problem, your first order for a monitor was never closed out, I’ll do that and it should fix the problem”. Well, that refunded $1.16 to my account. She said I would need to go back to the store for anything more. So I went back to Steelyard Commons Customer Service (the third trip now) and said (against after trying to explain it to 2-3 levels of people who couldn’t even figure out what I was trying to show them, they got the same manager and I said ) “Look, I was overcharged by $113, see?” and she lied right to my face, arguing “no sir, you weren’t overcharged.” But I WAS, it was right there on paper. Trying to be nice and just get this resolved I said “Look, I paid for 2 monitors, if it is easier for your book-keeping to just give me a second monitor, that’s fine, I’ll figure out something to do with it”. And she got argumentative and said “we don’t’ owe you another monitor”. I told her “I am not coming back here a 4th time, if you don’t get this fixed this will be going to Small Claims Court”. The Customer Service Manager said “If you are going to threaten legal action, I can’t help you”. Next she called BestBoy.com who said they are processing a refund for me (now we’re getting somewhere, right?). They said it could take up to one billing cycle for this to be processed. So I left the store thinking OK, this will be OK. But alas, it turns out the refund BestBuy.com is processing is for a whole SECOND computer system for $311 they billed to me (on PayPal). This is currently ‘in process ‘ so I can’t file a dispute with PayPal. I would NEVER buy a thing from Best Buy after this experience. And if I never set eyes on the Steelyard Commons store it will be too soon. Best Buy is a horrible horrible company, and their retail stores are worse.

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Best Buy - Fraudulent charges

I purchased about 600 dollars of merchandise from Best Buy at 18 months interest free. I attempted to pay my bill online on December 26, 2008. My payment was not due until 8 days later on January 3, 2009. When I got online, I learned that the payment could not be paid because I was too late. Eight days prior to my bill being due, was too late according to...

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Best Buy fraudulent practices

My complaint is that these guys are the real deal when it comes to rip-offs. First of all I am a frequent customer that is fed up with Best Buy. Yesterday I bought a Gps Unit that cost $160.00 witch was an awesome buy. When I took it home and tried it out it didn't have the features that I wanted in it, so I brought it back to the store. Yeah I should, ve done more research, but I am human and sometimes research is not necessary.

All that I wanted was an upgrade or an even exchange for a Gps that was $50 more than what I had paid. The cashier in customer service quoted if I got an upgrade or an even exchange it would be a 15% restock charge which is pretty much ridiculous compared to a $0 Wal-Mart return. I immediately asked for a manager. He could not help. I quoted, It hasn't been 24hrs yet since the purchase. He said that he doesn't make the rules.

So I said you mean to tell me that you are going to charge me $24 plus the $50 for the upgrade on the new one therefore robbing me of my dollars and cents. He said that he was sorry and I can file a complaint at bestbuy.com. Best Buy sucks when it comes to Return Policies. Watch What You Buy! No one wants to be suckered by ridiculous restock charges. Read the fine print on all Receipts.

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kmakwana
Rockaway, US
Apr 11, 2013 10:28 pm EDT
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We walked into the Rockaway Best Buy store on December 28, 2012 to purchase a projector and after selecting this Optoma model we had to wait for about 30 minutes for the item to be brought to the register, as this was the last unit they had as we were told. Since this was my first ever projector purchase I confirmed the return and exchange policies in case there is any issue and we were assured that the item was returnable within a 30 day period. Once home, we turn the projector on only to find out that it does not work. Also, like any such purchase from an Electronic store, say like a TV, Projector or a computer nobody unpacks the item inside the store to check if it is operational but customers bring the item home, unpack and then when connecting it is when we find out flaws. Since it was late night we could not get back to the store and went to the store on December 30, 2012 to return this unit.

At the customer service desk, the store clerk was processing my return when suddenly the store manager, Alvaro Goncalves, walks up and without saying anything takes my unit into the closed office behind the customer service desk. I am standing there clueless and was made to wait for 40-45 minutes without knowing what is happening. Once the manager comes out of that office, he handed me the unit and said that they cannot accept the return stating that this was an incorrect item. I am shocked at this statement as I have never purchased a projector before this one and the unit I was returning was the unit that came out of box. I have several witnesses to support this case who were with me at the store and later at home. This should also be evident from the store’s CCTV recordings.

Now I get into a spiraling battle with my credit card company to get the credit back on a defective item. I am already at the second level of my arbitration with Visa. The first dispute was filed on 12/30/2012 and Best Buy had 45 days to come back with their side of the story and at the 44th day all they had to give was a copy of their return policy which is the generic version and nothing specific to my case. The second time the dispute was filed on 03/04/2013, they were given another 45 days and this time and they came back stating that an incorrect item was returned.

This is a very clear case of fraud. Either Best Buy is tampering the manufacturer packaging and re-packing defective and incorrect items or the Store employee has switched the unit while I was made to wait 45 minutes outside the return desk. In either case this is not fair to the consumer who here has spent over a $1000 and has a defective and incorrect product. Both Capital One and Visa have been totally ignorant of any consumer protection rights as they have not taken any extra step to recover our money as they seem to support only what Best Buy has to say while down-playing our concern.

While I would like to escalate this matter to the highest possible authority, a case has been filed with the Better Business Bureau and the local media has been contacted on this as well. I have also reached out to the Consumer Affair division in NJ and finally this will become a registered Civil case so that Best Buy can be dragged to the court. Also, as we try to research such fraudulent cases on the Internet, we have come across thousands of such practices by Best Buy, in fact, there are several web sites recording cases like mine, some of them are listed below. I wonder how such a publicly traded company is still in business and no government authorities have taken any action to shut this business.

We are seeking the utmost compensation in this matter, including replacement of this item with a new working unit, monetary compensation since we have been deprived of such entertainment for so long since we could not purchase another projector awaiting resolution to this matter.

www.complaintsboard.com
www.consumerist.com
www.pissedconsumer.com

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SF67guy
, US
Jan 20, 2010 4:00 pm EST

I paid full price for what I assumed was a brand new iPhone at Best Buy. 9 months later I purchased Apple Care to extend the warranty for an additional year. In the process of activating Apple Care, I came to learn that my "new" iPhone had been put into service more than 3 months before I bought it. So they sold me an "open box" iPhone at FULL PRICE. I know they did it, they know they did it, but BEST BUY DENIES IT. I can't prove it. But when I call Apple, they tell me that my serial number phone was in fact activated months before I bought it. So Best Buy sold it to someone, it was returned, and Best Buy resold to me. I mean that is just plain dirty sleezy business. I may have considered an open box item if the discount was worth the risk, but don't do it behind my back and charge me full price on something that is used. Best Buy lies.

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Best Buy sexual harrassment

I was with my husband in bb. I stepped away for a moment to pick out a movie and he went to play video games. I noticed that a man was creepily following me for a good five minutes. He was staring and reeked of boozes. Finnaly the man wasnt even trying to hide himself, so I ask him if I could help him with something and if not to leave me alone and go away. He told me that he couldnt stop staring at a beautiful women when he saw one. I felt extremely uncomfortable and told him thanks, but no thanks (Im married) well, he didnt stop. I walked away to put space between us and he stood at the end of the isle with his eyes fixated on me. Creepy... Finally I went to an employee and explained what was going on and the employee told me that he was just walking around and was drunk (basically, no b deal) he also said he had seen what was going on and he obviously didnt take the initiative to ask me if there was a problem. So when I got no response from him I had gone to another employee, who told me dont let a man ruin your day over that.. Ummm excuse me I was being sexually harassed! After all that they did nothing.. What was a drunk man doing in best buy just hanging out and walking around.. Well no good can come from that and that will only travel by word of mouth and surely contribute to the negative reputation of the store..

I hope these issues are addressed seriously. Women do not deserve to be treated as an object or feel uncomfortable while trying to shop because a man feels the need to stare.. Yah know.. What a sicko. And shame on best buy for the lack of training on the topic of sexual harassment!

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Toni Cookson
, US
Jun 06, 2017 1:59 pm EDT

They apparently believe sexual harassment is acceptable behavior. This happened to me yesterday evening: BEWARE: A serious matter of sexual harassment during a Best Buy appliance delivery: I had a new range delivered yesterday evening by two men for Best Buy from one of their warehouses in Dallas, Texas. During the delivery, I faced an unacceptable and appalling situation. One of the men sexually harassed me in words and touch. The first thing that happened is his hand touched my "lower backside" when I was passing. I thought it had been some sort of accident, but it continued to happen. He made sure he would get closer to me while I was cleaning while they were trying to install the range, then his hand would touch my "lower backside". It happened many times. In addition, he started flirting and asking if he could be my boyfriend, stating he would like to live in my home, and asking if he could hang out with me. It went on and on. I kept saying no. I called family and only got voice mail but pretended to be talking to them and pretended they were on their way home as I was that disturbed by the episode and afraid of where it may go. I was alone in the house except for the two delivery men. Only one of them was harassing me. This morning I called and reported it to the geek squad. I have another Best Buy delivery for Saturday - the matching microwave, and the customer service person assured me that someone from the Best Buy store would be delivering and installing it - not the warehouse. However, I will still make sure I have family and/or friends there with me or even instead of me as I am now afraid. No one should have to be afraid when having a Best Buy item delivered. This is unacceptable and will not be tolerated. I was not told what would be done to the young man. Has he harassed others? I bet he has. Would he continue harassing people? I bet he will. I fear this will be swept under the rug and hushed and ignored. I am not a young woman either. This is crazy. I am 52 years old. What if he does this to some young woman who is even less able to do something about it. I felt uncomfortable and embarrassed that it happened at all. I didn't want to deal with it, but then I thought of him doing this to others, and therefore, I WILL make sure this story gets out. I WILL make sure this doesn't happen to anyone else. I expect to hear what happens to him. I expect Best Buy to address this matter with me. Thank you.

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SuperVepr
Redneckville, US
Jul 14, 2009 8:44 pm EDT

"Sea Monster" BWHAHAAHAHAHA!

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Larry the Midget
Yucaipa, US
Apr 24, 2009 1:23 am EDT
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Yea right, I'm sure your not all that. He was probally trying to figure out what the hell you were. He probably thought you were some kind of sea monster.

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Stanley
Marlboro, US
Mar 17, 2009 2:01 pm EDT

Don`t be such a prude. Obviously you are a gorgeous and sensual woman who appeals to men of all types. You should be glad about your body. Congratulations on your restraint in remembering your marraige vows, even as you may silently lust for others.

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Best Buy poor customer service

So I stop in at Best Buy to purchase a camera the day before heading off to a long planned carnival (Trinidad MardiGras if you are unfamiliar) trip. Read lots of costumes and picture taking opportunities. I need a compact point and shoot at a reasonable price. I get offered a seemingly good deal. Just returned 'brand new' all checked out (customer wanted to change the colour) Sony Cybershot DSCW150B for $132 (as the box had been opened). I believe the sale price that day was $150. Great I think. I get to Trinidad, battery incompatible error. On the trip, I tried googling for software upgrade etc., no go. My whole vacation, no pics, very disappointed. Confident though that because it is Canada and given the economy, I would have no problems replacing my camera for a new one OR even an upgrade in light of the situation. Joe and the lady on that shift at the Ajax store (Thurs 5th Mar pm) ensure me that they 'will take care of me' and then offered that I go to their trouble shooting website to try to fix the problem myself IF it is a software issue OR they could give me a new (same model) camera for an additional $20 plus tax on my sale price! What?! I have to either fix the problem myself or pay MORE for a replacement because I got a defective product at a sale price?! Is this considered customer SERVICE? Anyway, I politely asked for a refund (which I got with a bit of attitude as if the offer was good..."Just GIVE her the refund!") and have taken my business elsewhere...for good! I am in no rush to replace the camera now anyway, the vacation has passed and I am sure I will get a good deal AND BETTER service somewhere else! www.bestbuycares.ca ? Yah really! Oh and btw, I just got a DSCW170R (more features) for $150 (including the tax) elsewhere! Looks like Best Buy is not looking to KEEP business in these times.

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Best Buy misleading no interest plans

I opened a Best Buy 18-month same as cash account in 02/2007 and made a purchase of a Bose System for my husband that was around $1000 plus tax. I made payment over the monthly amount each month and made another purchase later on this same account. I kept paying over the minimum payment each month and when the balance came due for the initial Bose purchased, I paid what appeared to be the balance due on that account. Because I pay my bills electronically, I failed to keep that specific bill to prove that specific balance and due date. This I have come to deeply regret.

When reviewing a later bill I noticed my balance had increased substantially and noticed that I had been charged all the deferred interest from this payment. When I called Retail Services, I was told that I did not in fact pay the balance in full on time and that was the reason for the charge. When I questioned the Customer Service person, who of course is in India, she repeated the same info over and over. I then requested a detailed printout of my billing statement and how all payments and charges were applied since the opening of my account. After placing me on hold multiple times she stated that they could only go back 6 months on the billing. When I pushed a little further she put me on hold again and then stated that I would receive my request shortly in the mail. I have never received this and it has been 4-5 months.

To avoid this again, I called Retail Services again when noticing another same as cash account was coming due on 05/24/2009 and the balance was $293.47. I called to assure myself that if I sent the balance in full or sent an extra payment (over the required min. payment) it, $85 was alotted to the regular balance and $15.00 to the same as cash account that was expiring 05/24/2009. How convenient! They chose to apply not to the one where I will soon be charged $50 finance charges, but to the regular revolving account. That is exactly what I believe happened to the payment I sent to pay off the last SAME AS CASH account back in 2008. If I had not called to request them to change the way the payment was applied, I may have been subject to this deception as before. I requested again tomight that a financial statement be supplied to me to show how these payments were applied each month and once again was told to just look at the billing each month to see the balance. This is ridulous. I will continue to call after each payment is made to assure that it is applied properly until this account is paid in full.

I have learned my lesson and once this account is paid in full, I will never deal with company or even Best Buy again. I believe this is fraudulent behavior and should be prosecuted and will pursue a possible class action suit against both Retail Services and Best Buy.

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Ray
Baton Rouge, US
Mar 18, 2009 12:52 pm EDT
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I had the exact same thing happen to me, only to be hit with a $1195 finance charge on an item that should have been paid off months in advance. What they fail to disclose is everytime you use your card, it starts a new promotion and they do decide how the payments are split. This deceptive practice probably makes this company millions of dollars each year at the expense of responsible consumers. In order to direct your payments, they require you to call in each time, how convenient.

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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