The complaint has been investigated and
resolved to the customer's satisfactionResolved Dch Freehold Nissan — consumer fraud
resolved to the customer's satisfaction
I called in before going to this car dealer to let them know I wanted to turn in my lease early. The real purpose was to try and see if they would take my lease and I wouldn't have to make any more payments. I had recently lost my job and was looking to save money by getting rid off this car. Considering that they would get a car way under mileage, about 18, 000 miles under, I thought they might consider that and just buy the car out. Well, that was not the experience I had when I got there. I asked for the person who I talked to on the phone, Ms. Lee, and she immediately asked me to follow her. No greetings, no manners, no professionalism. She didn't even make any eye contact. She asked me if I had the two set of keys, my registration, and the miles on the car. She was entering the information in her computer. As I sat there without saying a word, waiting for her to look up my information, she asked me to sign on an electronic pad. She did not explain to me what it was for, nor what she was doing. I thought I needed to sign something to allow her to look up my information on database. The pad looked like one of those you use at the grocery store, there was no information as to what you are signing. Big mistake! Once, I did, she printed out two sheets of paper with all the information and my signature, as I had signed on the little pad, and said, "ok, you are done". I was shocked, it took about a minute. So I asked her what do you mean I am done? That's it? So then, my husband who was standing next to me asked her if Nissan was going to take over my lease. She said, what are you talking about? We grounded your vehicle, it's ours now but you are still responsible for the payments. Needless to say we were shocked, and furious. There was major miscommunication. As a professional, she should have asked if I understood the procedure, or go over the whole process. As an individual, she should have at least ask, do you understand what you are about to sign? or you are going to sing this document that says, you are giving us your vehicle but you are still responsible for the 4.000 plus dollars. I could not believe these people just did this to me. We asked to see a manager after she informed us that this cannot be undone! The manager came out, and asked us to wait and see what he could do but he said that he had never undone a grounded car before. Are you kidding me? Is this really happening? We waited and waited. He said he was trying to get in touch with somebody but because today was Saturday, he couldn't do anything. Now, we are waiting until Monday to see if this can be undone. I do not recommend this dealership to anyone. I walked in there and they literally stripped me off my property without me even knowing it. This has CONSUMER FRAUD written all over it. Do not go there for business, it is scary! Please stay away.
April 17, 2011