CB Hotels and Accommodations Days Inn Complaints #242-261

Days Inn review: unauthorized charges. overcharged. charged 4 times!!

Amy Greer of Fort Meade, US

Feb 02, 2019 10:59 pm UTC

I stayed at this Days Inn on 1/30/2019.
Hotel confirmation #: [protected]
I booked the room online & prepaid. When I got there the front desk person asked for the card I paid with. The next day I saw on my account she charged me again. So I complained to the front desk lady. She said it would be fixed.
I have now been charged 2 more times! Total of 4 charges now! 253. total. The initial charge was $55. I was then charged 75. I called once I got home, after driving all day & the lady told me she was sorry, but she did have the manager fix it and the charges would be reversed. Well instead of them being reversed there have been 2 more charges added! One for 56. and one for 47. At this point I fear this hotel is going to keep charging my card daily. This is absurd. How can they keep charging my card? I stayed ONE night! It's like they're stealing my money. This is not right.
I would like a refund for the 3 unauthorized charges. I do have a receipt I was given when checking out, showing what I paid & what I would be refunded. At that point I had 2 charges. The front desk person said she couldn't figure out how to refund me. So she gave me a receipt stating I'd be refunded the second charge.
I was also told I'd get a receipt via email. I have not received one.

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Days Inn phone numbers

+1 (973) 753-6000

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Headquarters

+1 (800) 225-3297

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+1 (888) 709-4024

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Para Espanõl

+1 (800) 441-1618

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Customer Service

+1 (844) 405-4141

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contact@daysinn.com

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Days Inn address

1 Sylvan Way, Parsippany, Washington, 07054, United States

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