Days Inn review: Unauthorized charge, unethical behavior

Date: 5/22/2021
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I am a traveling nurse, booked this hotel over booking.com, wrong check in date, immediately called to rectify. Spoke to Helena who basically told me nobody was available, nothing she could do, too bad. She also stated booking was cancelled, however, when I checked on my app (booking.com) it was not. I then cancelled total booking on my end just to be shore. Called back following day. Spoke to a john, asked for a manager, guess what... None available again. He did give me a name, (Bella) who knows if that's accurate. Clearly this company has no problem taking money and losing potential business clients. Customer service lacks.
Such a shame this kind of behavior is tolerated and accepted. No ramifications at all. Helena was right, too bad. My business is lost and my review or recommendation is null and void and I actually never stepped foot on the premises... That says something.