Days Inn

I had the most horrible experience at the Days Inn in Rocklin California! On the weekend of 01/5/07 I visited the Days Inn in Rocklin California with my 69 yr old mother and my 69 year old godmother. We were refused a downstairs room even though I expressed the fact that I had 2 senior citizens accompanying me. We had even received the senior discount on the Days Inn website which should have been a "red flag" that we would need a downstairs room! Both of the senior ladies have problems with their legs and knees. The walking up and down the stairs only exasperated their health issues and one of them has severe asthma! Later on in the evening hotel management knocked on our door to say that he had received complaints that we were making too much noise and he threatened to put us out(it was approx 12am)!This was after we had already paid for the weekend. The manager then returned again being extremely rude and pointing his finger in my face threatening to call the police (which he never did). I felt extremely belittled and degraded and I feared for the safety of my family. I will never ever stay at another Days Inn Hotel as long as I live! I really feel that we were treated this way because we were three women travelers. The hotel managers' aggressive behavior was most uncalled for. The fact that this hotel had no concern for the safety nor convenience of its' senior clientele was also quite disturbing to me. To make matters worse, I found what looked like urine stains on several towels when I held them up to the light and there were problems flushing the toilet to boot!

I stayed at the Days Inn Sacramento on 10/28/06. The people in the room next to me were loud all night long. I called the front desk to complain at 12:30 am, 2 am, and 3:45 am. I was told secrity was sent over to talk to them but the partying did not stop until 4:30 am. Needless to say I did not get much sleep that night. I have written emails to my travel booking agent, the corporate office and the hotel itself. I have heard nothing back yet. I feel they should have put me in another room or kicked those people out if they were not going to sleep. I am also asking for a complete refund.

Short Version of the story - I had a family emergency and had to cancel a noncancellabe reservation in July (which I made in February, how could ia not predict an emergency 6 months in advance!) I called in June, a complete month ahead to see if anything could be done, knowing I ran the chance that it couldn't.

The deal was made I would pay one night of the two nights and the reservation would be taken care of, which is better than nothing. I was sent a fictious bill for a stay in June I never had to cover the no show fee. I complained to corporate about a fictious bill as that seemed awfully fishy (I figured zi would be charged after the reservation since the hotel may have been full and then they would get double revenue) - who said I would hear from the hotel within 48 hours. I didn't. Seems corporate really doesn't care since all their hotels are franchises, and they can do their own thing. Then, I was charged for one night of stay in July which I had cancelled in June and paid for through a ficitious nights stay. So, the manager went back on their deal AND accused me of lieing about them making the reservation in June when I called to dispute it. She says I made the June reservation and was a no show. I would highly suggest that NO ONE STAYS AT A DAYS INN since you have no recourse with corporate if their franchises do not follow through on their "deals." I have already canceled my trips rewards account and will find every way to speak out against the hotel I can. I am drafting a letter to the local newspaper there, and am even considering taking out an advertisement in their local tourist flyer stating the facts, no slander or libel.