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Days Inn
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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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L
2:54 pm EDT

Days Inn clogged toilet and a lot more

We stayed at this location before and was awakened by the housekeepers asking when we were leaving. They did this 3 times until we left. Check out was 11:00am and they started knocking at 8:00 am. When I called customer service they said they spoke with manager "Tom" and he reassured them it would not happen again. They said they couldn't offer us a discount because they were not owned by the same people. So we booked there because it's right beside the place we had to go. As soon as we arrived we checked in to find out that there is an eleven dollar parking fee that they didn't have before and didn't tell us about this time. I could see if the hotel was fancy or had a parking garage, but this is your average everyday hotel. We didn't arrive until almost midnight, so we all went staight to bed. I woke up in the middle of the night to use the bathroom. Of course the toilet wouln't flush. Thank goodness I just had to pee. We had two 3 year olds with us who had to pee in a clogged toilet which over flowed. By the time someone came we were already gone for the day. We only used the room to shower and sleep. So, when we finally came back that night my husband said, "let me check the toilet!" Once again overflow. The on duty person at the time said we just didn't know how to use the bathroom. Well, I can assure you I've been going on my own for well over 30 years. I think I have it down by now. The man who unclogged the toilet this time didn't even bother to put the plunger in a bag or anything once he was finished. He just carried it through the room while it was dripping across the carpet. Needless to say we all wore shoes the entire time. They refused to change our room. They acted like we should be lucky to stay there. The room clogged 2 more times in our 3 day stay, so we had a great vacation. We will never stay here again.

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N
4:08 pm EDT

Days Inn terrible customer service

I reserved 2 rooms at a Days Inn in Lawrenceville GA for 8/13-16/08 to attend a funeral. I was not notified of ongoing construction when I made the reservation. Gas station in front of the motel was cleaner and in better condition than the motel. We arrived after midnight and were awakened at 7 AM by a power screwdriver being used right outside our rooms. My brother went to the office to complain. The lady sitting behind the desk was picking her nose when he walked in. She told him the there would be no construction the next day. We were again awakened at 7 AM with a hammer. The condition inside the rooms was not acceptable, the mattress and box spring should be condemned. The fire/smoke alarm was hanging out of the wall by the wire in one room. The last night of our stay, we did not sleep at all due to a prostitution bust that occurred. On 8/18, I contacted Days Inn Customer Care. I was told the complaint would be forwarded to the manager of and I would be contacted within 7 business days. It was 2 wks before I received a message from AJ offering me 25% off my next stay. It took another 2 wks for me to contact him directly to let him know that we will not be traveling to that area in the future. Once I was connected to a line that just kept ringing and I was disconnected. I called back & she said, "Oh he's out of town until next week". I asked why she didn't tell me that when I called and she hung up on me. I called again on 9/9 & spoke with AJ. I requested a 50% refund. He said he would have to speak to the manager above him for approval and would call me back, 9/12. I did not hear from him and called on 9/15. He said he was going to see the manager 9/16 and I was "first on his list" and that he would call me that day. I did not hear from him. I called 9/17 and was told the manager did not approve the 50% refund. I told him I would be reporting a complaint to the BBB and he told me to "go ahead". The condition of the hotel is not as advertised on the internet and should be inspected by the authorities for code compliance.

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carolyn
,
Nov 07, 2008 12:44 pm EST

The lady was rude I did not know the breakfst bar close at nine my husband told me it was at 10:00i went down and it was all put away that was find but she did not have to be rude and smart when she told me that it was close she said I don't know who told me that but there was signs every where I did not know that she told me that there was coffee and sugar and cream out there I told her thank she stuck her nose up and just walk away I was going to stay to nights untill she did that so I left that day I don't thank I will come back there know more the last time they were nice about two years ago well thank you for your time

Carolyn

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Lisa
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Nov 27, 2008 9:07 am EST

We ended up at this hotel because it was the only one for miles around that was available during hurrican Ike. (We drove for 9 hours)

Me and my four children (ages 17, 8, 19m & 3m).

We were charged $330 for a two bed room, for 3 nights. I pay this much for a brand new Marriot stay with room service and clean fresh rooms. Then after the hurrican is over we decide that we can leave a day early but do I get a refund? no! because we were one hour (thats right one hour) into the 3rd day!

Ok so the room was horrible smelling, it was musty and dirty smelling. Both my babies got sick from it. There was a huge water spill in the main hallway and noone ever came to clean it up, it just stayed there the whole time.

We stayed in the nonsmoking side of the hotel and there was a sign at the door leading out that said that noone could smoke within several feet of that door. Every time I went out that door there was someone smoking right outside of it.

Then, due to the fact that we had to stay there becasue of the hurricane we were supposed to get our taxes refunded back to us, but for the next 6 weeks all I got was the run around from them. First they were waiting for the government packet then the next time I called noone knew what I was talking about and would call me back, noone ever called me back. Then the next time I called they had changed owners and didnt have a clue then the last time I called they told me that I wouldnt be getting anything because they didnt participate in that government program.

I was very dissapointed to say the least with the whole experience.

The maid service staff couldnt speak an ounce of english so when you asked them to do something in your room they would just stare at you and nod. I suspect that they are getting paid peanuts for their work because they are from mexico.

Noone was friendly or nice at all.

You people have no idea how to run a hotel or how to treat your guests. I should have gotten a refund for the taxes and the extra night I paid for. I will never stay in one of these motels again.

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Few wobble
, US
Jul 15, 2013 10:07 pm EDT

There is no nightlight in my bedroom. Terrible. There is no waffles or pancakes in the breakfast room. Terrible. No Disney Channel on the television . I wanted a flat screen Tv. Terrible.

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annettebrewinton
Alpena, US
Feb 23, 2015 2:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

dirty bathroom elect. shortage standing water on heater, couldn't use dryer do to elec. problem spliced wired to dryer put in outlet major fire issues no towels filthy carpets didn't salt walks or parking area did not use safety gloves for food set up and fixed non of the problems i want this fixed someone is going to get trapped in a fire problem call me please [protected] very rude workers
had to clean the bath myself and the towel i used turnd black from cleaning thats unexceptable standards
we have photos on our phone we will send when you contact us

Valerie
Valerie
, US
Jul 14, 2008 7:38 am EDT

Once again after staying at a Days Inn I have been very disappointed. I was assigned room 146 there was no shower curtain, mold on the bathroom floor, the bathroom light did not work, the room smelled like mildew, and the door to the room looked like it had been broken down. Because of these issues I requested another room which was 122 and this room had mildew on the ceiling in the bathroom, hair in the tub, mold on the floor/ceiling, the shower curtain was moldy, the boxspring and mattresses were stained on the sides as were the walls though our looked like a cup of coffee had been thrown, the sheets were torn, the bathroom looked like a kid did the repairs. To top it off the front desk clerk acted like we were interrupting her and when we left to go to our event she could be heard after getting off the phone from who knows who saying "THAT ###ING ###". I am really appalled at how Days Inn has deteriorated from years past when it was a decent place to stay. This info will be going on other websites so people know what type of place this is and will be warned of the establishment. The outside of the place looked runned down, the light was not lit up for the Days Inn sign, weeds growing all over the place to include between the building it looked like no one has done any upkeep in years. The retaining wall is falling down outside. My suggestion is to either tear this place down and rebuild or gut the place and redo it. How terrible the only reason I stayed was because this was the only decent price in the area. I guess you get what you pay for.

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Barb
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Aug 11, 2008 11:38 am EDT

We found the rooms unclean, breakfast area-sticky dirty floors, mold on the shower curtains which caused my allergies to flare up. windows unclean. Other rooms in shambles. No coffee when it came time for breakfast. No orange juice. Little kids allowed to handle items on their own. Blankets looked as if they were never washed. We didn't even use them to cover with. The pillow cases looked as if someone else had used them. Lamp shades raggedy and torn. Just very happy with it and there were 6 of us and we all vow never to use a Days Inn again if thats the way they all are. and if not this particular one certainly has given you a bad reputation Thank you

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Satanya Miller
East Chicago, US
May 31, 2010 11:47 am EDT

First when we checked in went to the room it wasn't even cleaned yet. The front desk clerk didn't even bother to inform us. The next thing was the room door wouldn't even shut. We went to complain she said other guest complained earlier in the week but she forgot to mention it to maintenence. We asked for a different room but none were available a friend of ours came by and had to lift the door up just to close it which was terrible.I will probablynever stay there again. Your housekeeping staff were great, your management and front desk staff leaves something to be desired.

Thank you
Satanya Miller

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Hggjr
, US
Oct 17, 2015 7:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We stayed at Days Inn in McComb MS and we were extremely disappointed. The room has not been updated in probably 20 years. The vanity top is worn thin, the tub is nasty, and in general, just not comfortable. There was no remote to the TV so had to call front desk for that and it was delivered. This is a large hotel but we were placed in a very back, remote location. The place was no where near full. We stay in Days Inn frequently but this is not up to your standards. The outside of the building is also very worn out. Someone from the head office needs to visit that location and bring in the cleaning and painting crew. Why has this location been let go? Stayed there Oct. 5th, 2017. We stayed in another Days Inn for the same price and that location was beautiful. McComb should be shut down and I feel we did not receive value for the price we paid.

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Cecelia K Parks
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Apr 04, 2008 9:03 am EDT

On January 4, 2017 my family and I found the following to be appalling in room 316 and 301 at the Ft. Lauderdale Airport/Cruise port Days Inn.

1. The room smelled of cigarette smoke despite the prominent “No Smoking” signs.
2. There were burn marks on the blankets.
3. The furniture was stained and the upholstery was worn and coming loose.
4. The microwave was grungy.
5. The light switch was loose and often nonfunctioning.
6. One of the lights did not have a bulb and the socket for the bulb and other associated hardware was exposed (fire and safety hazard).
7. The sink did not drain. Hand washing was conducted at the bathtub faucet.
8. The bathtub was ill maintained and dirty.
9. The chain lock on the door was missing.
10. The face of the door to the bedside table drawer came off when trying to open the drawer.
11. The mattress and box spring were in tatters and falling apart.
12. Walls were crumbling and no attempt was made to clean the mess.
13. Plumbing was being held together with packaging tape.
14. The carpet was pulled up from the floor presenting a tripping problem.
15. On retiring, there were bugs under the pillow. Those insects were not present on initial inspection of the room and no food was consumed in the room to attract the bugs.
16. There were stains on the sheets that appeared to have been caused by bodily fluids.
17. The bathroom fan did not work.
18. No extra blankets were available in the room or throughout the hotel.

Additionally I have the following complaints about room 301:

1. The room smelled of cigarette smoke, even though it was advertised as a no smoking room.
2. The microwave was dirty and rusty.
3. The furniture was ill-maintained
4. The 3 pronged coffee maker cord was plugged into a 2 prong extension cord.
5. The television speakers vibrated and made other odd noises.
6. The carpet was dirty and burnt by an iron.
7. The wait for the Hotel Shuttle at the airport was unacceptably long - almost 2 hours.

This is not the quality of room expected when paying from $150 to $180.20 a night per room.

The only action taken by the General Manager at the Day's Inn was to refund the double charges that his staff had made to our credit card - both rooms. This was after multiple phone calls that my travel consultant made to him the week of our return from vacation.

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teeki1975
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Aug 15, 2008 3:06 pm EDT

Booked a King size bed, when we arrived we were told they only had 2 doubles. WTF? When we asked about a cot that could be put up against our bed and the sides baracaded for our daughter, we were told it would be $10. Very bad service, with the exception of the new guy that started on Aug. 12 at the front desk who checked us in. The weird eyed woman at the buffet will hunt you down if you try to take your (1) waffle back to the room because she thinks you will save it to eat later... This hotel is a joke. It's dirty, in a bad area, they charge you incorrectly only to refund you later, pool really small...most of the people staying here actually "live" here. It's nasty. Go at your own risk.

ComplaintsBoard
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6:41 pm EDT

Days Inn robbery

I came to my room (Thursday, Aug. 21, 2008) after getting off work at 4:30 pm. When I entered my room I noticed my luggage had been opened and repacked. I looked in my secret compartment of my luggage and discovered someone had stolen my $700.00 golden diamond bracelet, my $200.00 sterling silver chain and sixty dollars ($60.00) in cash out of my suitcase. I had cash in my check book and $thirty dollars ($30.00) was missiong.

I went to the fron desk. The clerk (Eric) and the lady manager told me they could determine who had been in my room within a minutes. The manager refused to tell me who had been in my room or how many times it had been entered.

The maintenance man, who was on shift, told the clerk (Eric), I had probably lost my stuff and was simply attempting to blame the hotel for my lost valuables.

Management called for the police. It took two calls to get them there, plus two hours for the police to show. Once the Tampa Police arrived, I was made to feel like I was the criminal. I was told by the officer to shut up and set down. Management continued to refuse me any information about my stolen goods.

I must admit, I got upset with the law and with the disrespect from Days Inn Management. So, I ended up leaving without resolving this. I returned to my hometown (Pensacola, FL). I shared my story with my parents and was encouraged not to let this die without letting someone above Days Inn Management know how customers are treated.

The clerk (Eric) informed me that robbery was not uncommon at Days Inn.

I feel, I should be compensated for my stolen property. I promise you from this day forward I will not use Days Inn. I will go out of my way to tell this story to the many employees of DC Taylor, not to mention my many friends. Should by chance Days Inn do the right thing and compensate me, I will feel somewhat vindicated. No one should experience what I experienced or be treated/disrespected as I was by Days Inn Management and the Tampa Police.

My cell phone number is [protected].

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Reviewer96236
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Oct 03, 2015 4:09 pm EDT

I stayed at Days Inn, 1492 Lititz Pike, Lancaster, PA, 17601, 09/11/2015. I did not make any prior reservation. I was a walk in. I used my debit card. I was informed that I had to be charged an extra $94.89 because it was policy, and the extra charge would be refunded. I still have not received a credit. I have no choice but to start litigation.

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i hate complainers
Sherman Oaks, US
Oct 04, 2009 11:09 pm EDT

Unfortunately for you, its a case of he said, she said. How does the hotel know you had the items you mentioned? Also, hotels have safety deposits boxes for valuables including cash. Why did you not use that?

ComplaintsBoard
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6:23 pm EDT

Days Inn caught in the act

The rooms were excellent and clean an average hotel. I was having a wonderful day until I stumbled upon some employee being mistreated. One lady was making derrogatory comments on how slow, overweight and how stupid one of the employees was..I couldnt believe my ears. I left the premises to go to a meeting that I had in town and realized that I had forgotten some papers and some other belongs. I was in a stayover when I left my door was shut when I returned to get my belongings the same woman that was complaining and talking about other workers was in my room. I found her stuffing a twenty dollar bill in her shirt and I then asked her if the girl cleaning my room would recieve it...she nervously stuttered yes...Ill make sure of it. I still couldnt get over why she was in my room there was no cleaning supplies and no cart in front of my room that seemed really sketchy. It made me wonder how many other people would be going in and out of my room? Plus It made me wonder if they do that to all people and guests who stay at theie hotel. I was really upset how unprofessional this woman was. I now regret
t not saying something sooner. I guess the next time I want a hotel Ill have to pay a little more money for privacy and and respect for my rights and my belongings..I talked to the woman at the front desk and they told me that the older woman with the short hair that she was head of housekeeping. I then wondered how many times she was embezzeling money from the company and employees. Well Beware of this Her name is Karen at the Grayling Days Inn. She does not have a very friendly dispostion at all. I wonder how she knew that the 20 dollar bill was even a tip. Its a shame and I will not be returning there ever again. Now I really know what those Do Not Disturb Signs are really about people like her! That Head Housekeeper should be FIRED...I just couldnt believe that she had the audacity to do such a thing. This woman is completely unprofessional. Beware anyone who stays here. Take your valuables with you..especailly if you have numerous people coming in and out of your room to think that I was only gone for about 5 minutes to come back to someone taking your tips for the maidservice...totally untrustworthy and I will not recommend this hotel to ANYONE!
Sincerely,
Christopher G. Wellington
Days INN Grayling Michigan
I-75 Business Loop

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Andrew1788
, US
Jun 30, 2012 2:53 pm EDT

I was reading this site and decided to take a look at the company i work for surpsing to see this so i just want to say something about it.

I have worked here for a year now, and I have never heard of Karen, so she is no longer here.
I am sorry to hear about both of those things, but none of that goes on anymore the only people who go into your rooms are house keepers and you the front desk staff will only enter to deliver something off, or apon request (like some type of issue that they will have to fix)
I'm not a manager or anything like that I am a Front Desk Clerk my name is Andrew.

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Chelsea Peterson
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Jul 13, 2008 10:20 pm EDT

Wow,
This is one of the worst complaints I have read on here..my husband and I were going to Vacation in Grayling this summer and we were looking into hotels. There arent very many around that area..so we decided to go with Days Inn...well needless to say we wanted to see if it was a nice enough hotel. Also to see if there ever has been any problems. After reading what you have posted my husband and I changed our minds totally. We will not be staying there. I dont want to hear bickering amongst staff while I am on vacation. And I definitely dont want a ton of people in my room while I am away. That really bothers me the most. I thought that people could trust going to places like that. I guess you were right you will have to go elsewhere for privacy and respect. I am sorry to hear that this has happened to you..well at least you put a warning out there for people to stear clear of that place. Well I hope that this woman gets dealt with...I would just hate to think that she is getting away with such things especially going thru peoples rooms. And I thank you again..because without you I would have never of guessed to even think about how many people go in and out of your rooms.
I wonder how the woman knew that your money was even for tips..If I were you Id definitely look deeper into this!
Chelsea Peterson

ComplaintsBoard
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4:01 am EDT

Days Inn fraud and scam!

Beware of Days Inns. I booked a room for a week in Birmingham Alabama for a business trip and a week before my stay, the company I work for changed my travel plans and were sending me to another city. I called Days Inn to cancel my reservation a week in advance and was told I couldn't cancel my reservation and I would be charged for the room whether I stayed there or not. I said "excuse me? I am canceling this reservation a week in advance.. I have stayed in hotels all over the world and I have NEVER encountered this before!"

To make a long story short, I have talked to trip rewards. Days Inn Customer Service and been tossed around from place to place like a cat toy and they are still charging me for a room for a week that I will not be staying in. I have learned since that this is a common practice for Days Inn, This has got to be illegal.

Beware... Avoid Days Inn's at all costs... they are a horrible choice for business travelers!

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Sherman Oaks, US
Oct 04, 2009 11:17 pm EDT

What is it with people on this website booking non-refundable rates and then ### about not being able to get a refund when they try to cancel? Accept the fact you booked a non-refunable reservation and move on!

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Tell the truth
Birmingham, US
Feb 27, 2009 12:46 pm EST

Oh how we hates Liars, LIAR LIAR PANTS ON FIRE...
GO GIRLS AT QUALITY INN!

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Tell the truth
Birmingham, US
Feb 27, 2009 12:45 pm EST

This lady is a LIAR,
plain and simple. i stays there every time i come to town
this is a great hotel..
She need to rams it in her ###

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Markus
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Sep 02, 2008 3:03 pm EDT

You should cancel the charge through your credit card company.

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lucy
,
Sep 02, 2008 2:59 pm EDT

What a bunch of crap!

Days Inn
1201 Skyland Boulevard East
Tuscaloosa AL 35405

On August 26, 2008, i called Days Inn in Tuscaloosa, Alabama to cancel a reservation that i intially had for the 27th thru the 31st of August. I was issued a cancellation notice number, and told that i would also receive an e-mail confirming the cancellation. However, i kept calling over the next couple of days, excluding Labor Day to make sure that Days Inn would e-mail me that confirmation page. I received nothing until today(Sept. 2), a billing statement for the days that i "didn't show up".
I called Days Inn and gave them the same confirmation number, and the routed me to another department that said that number doesn't exist, and we will get billed. I asked them how can they not have this information in the system when they gave me this number on the phone? Customer service kept apologizing, and saying there's nothing they can do. I stated that it was unfair to bill someone when your company gives a confirmation number, and all of a sudden, you can't find the confirmation number. Also, no one e-mailed, and she stated, "I don't know what happened". We asked to speak to the manager, the manager never made it to the phone because we held on for half an hour! How can you bill someone when they called and cancelled, and gave the company the same confirmation number that they gave you? Days Inn- Unfair and unjust ---nonsense

ComplaintsBoard
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12:00 am EST

Days Inn violent employee behavior!

Days Inn Customer Care
P. O. Box 4090
Aberdeen SC 57402

To Whom It May Concern:

I wish to report an alarming incident that happened at the Days Inn Hotel Circle in Albuquerque, NM.

I checked in on November 17, 2007 at 2:14 pm and paid for one night with my VISA. The day clerk listed here was not on duty. I left to spend the day with my daughter. When I returned at about 2:00 am I decided I needed to stay another night. I went into the lobby and asked if the same room was available for another night. When I offered my credit card again, the night clerk asked if it was the same card. Since it was, he assured me he did not need to run it again. After a nap, I went about my business and returned to my room late that night. I had forgotten to have the card re-keyed, so the night clerk took care of that for me.

The next morning at 7:00 am, the day clerk phoned me. He was very irate and stated that my card had been declined and to come to the lobby immediately to take care of it. I went into the lobby and logged onto my credit union. The card showed I owed less than $250. My credit limit is $10,000. There was nothing wrong with my card.

I approached the front desk, identified myself and offered my credit card. He took it and then began yelling that he had run the card four times and it had been declined. Until this moment, he did not access to my card. It was my feeling that he had simply typed the incorrect numbers from yesterday’s transaction. He yelled that it was my responsibility to take care of the bill and that because I had not paid for the previous night I had broken the law by breaking in and he would call the police and have me arrested. I was not allowed to speak. Whenever I tried to speak, he would thrust his palm at me. He is significantly taller than me and I was taken by surprise at this attack. The day clerk repeated the threats and shook his finger at me repeatedly while yelling. I was frightened very badly. I have never had my card declined. There is nothing wrong with my card. He refused to run my card and handed it back. I was extremely frightened by his violent temper and threats. There was no reasoning with him. He said to call my credit card company. I stated that the credit union would not be open until 9:00; it was now 7:10. He yelled that I needed to take care of the bill right now. He kept yelling the threats and yelling “What is your problem?” Several times he approached me in a threatening manner and shook his finger in my face.

I was frightened very badly and only wanted to escape to a safe place. I left the lobby and tried to get back to my room, 102. The door had not closed completely, so I ran in and locked it. He banged on the door, threatening to call the police because I had broken into the room. I called my daughter. My hands were shaking so badly, I had to dial the number three times before I input the correct number.

I heard him pacing back and forth outside the room. He tore off the window screen, probably trying to get in. I heard him on the phone calling the police, still yelling at me that I was going to be arrested.

When I completed the call to my daughter, I opened the door. He grabbed all of my luggage and my purse and ran out, yelling that they were going to the dumpster. One of the maintenance people helped me gather the rest of my belongings and I went to the lobby. The day clerk kept yelling that the police were on their way and that I would be arrested for breaking into the room. It was very embarrassing to sit in the lobby in my pajamas. I had not showered because it felt the situation would be resolved immediately. The items that were not taken to the dumpster, such as yesterday’s laundry, were piled on the table. Other guests were getting their breakfast. It struck me that the maintenance man who helped was very calm and knew immediately what he needed to do. Later, when I was at my daughter’s house, we conjectured that this might not be the first time he has treated a customer like this. When I stayed in July, he was not the day clerk; I assumed there has been a change in management.

I was still shaking very badly when the two police officers arrived. The law regarding the situation was relayed to me. I told a short version of what happened. The officer explained to me that the clerk had no right to remove my belongings and said he would talk to him.

My daughter showed up a few minutes later and put the second day’s stay on her credit card. My luggage and purse were retrieved from the back room and returned to me. The police officer suggested I check to make sure the contents were intact. Since I had my wallet in my pajamas pocket, there was nothing of real value left in the purse; I checked my purse. Nothing was missing. My daughter and I left; the police officers remained in the lobby. The check out is listed as November 19, 2007 7:48 am. The police did not create an incident report.

At 9:00 am I called my credit union. They checked the hits against my card from Days Inn. The approval and charge for the first day were there. There was no hit for the second day on their system. The VISA network was checked. There were no hits for the second day. If there was a declination, it would have shown up as a request for approval and a decline. I called my credit union Wednesday morning from my home in Phoenix. There were two requests for approval and two denials. Tina at my credit union explained that the two denials were because the system was down for routine maintenance. I am attaching a statement from my credit union.

This entire incident would have been avoided if he had run my credit card Tuesday morning. I am contacting my lawyer about filing a civil suit for harassment and threatening behavior, as well as for unlawfully confiscating my belongings.

I expect you will be conducting an internal investigation. Do not use my name as I fear retaliation. I do expect to be contacted about this incident within 7 days.

I no longer wish to be a trips rewards member if this reflects the caliber of personnel you employ. I also intend to share my experience.

Thank you,
Mary.

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Sherman Oaks, US
Oct 04, 2009 11:21 pm EDT

Gotta love the american way, sue, sue, sue! :-(

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April Redbird
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Dec 11, 2007 12:51 pm EST

I was really amazed to read this as I had stayed at this hotel just a week before this episode, and had a very pleasnat time. A young woman was working at the desk in the morning. I know this is an East Indian owned motel, I would be interested in knowing whether the person who confronted her was someone of Indian descent. I have had many business dealings with people from India and I know that some people of a certain caste who have recently come from India can be very confrontational. Friends of mine who have lived there have told me many stories about conflicts in the market places. This seems to be a cultural norm involving Indians from a certain caste system. This does not negate her experience, I am sure it was very frightening. Good luck on complaining to management, my experience in complaining to Days Inn management on the corporate level has been a sort of screw you attitude. All Days Inns are individually owned under franchise agreements. I hope she can resolve this but probably a lawsuit is the only way to go...

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12:00 am EDT

Days Inn very rude and defiant front desk man

My husband and I took our two wonderful young grandsons on vacation, as we do every year, (its their special vacation for being in school) and we stayed at the DAYS INN, just off the strip. This hotel had a Very, Very RUDE and defiant front desk man... The Inn was not only disgustingly filthy, but was also in such poor maintenance that I took pictures and sent them on to the Corporate office along with my complaint of the office staff, (of course, I have yet to receive any feed back from said corporation as of yet), But any way, their continental breakfast included THREE DAY OLD doughnuts from crispy creme, some very STALE corn flakes and some type of one inch muffins that you could not even get to as they were locked in a see through box and the O.J. was out and the apple juice was soured somehow, and when asked if they could change it, I was rudely given the answer of, (in a min.) while she just stood there for the duration of my trying to get at the muffins, (holding up the counter) if you get my jest... THIS ROOM WAS AT A COST OF $138.00 per night and it was a reservation at that... While driving through Pigeon Forge On the strip, (taking the grandsons to ride all the rides etc.) I noticed these BEAUTIFUL HOTELS and MOTELS for a mere $39.00-$50.00 a night rooms. UNBELIEVABLE! PEOPLE, please do not waste your time or money and or peace of mind in Gatlinburg's many disgusting Hotels, Motels... Just go to Pigeon Forge as it has everything you will need for your kids as well as yourselves to insure that you have a wonderful and carefree vacation... If you want to go to Gatlinburg its only 20min. away... Thank you so much for listening, and next year have a wonderful VACATION MRS. NORTON

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12:00 am EDT

Days Inn nasty place!

Stayed at a Days Inn in Bedford VA. The place was filthy and run down. Moldt towel under the sink. Ceiling tiles dirty. Chairs not fit to set on. Bed was broken. Lights not working and the whole place was nasty. Stay clear!

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Shari Gilliam
,
Sep 29, 2007 11:12 am EDT

I just had a horrible experience with a reservationist at Wyndham Worldwide. I was treated rudely and hung up on by an agent who was unable to answer some basic questions about a discount program. I called back and was put on hold for 20 minutes. I spoke with a supervisor who apologized but refused to cancel the reservation. I will go out of my way to Never use Wyndham Worldwide for anything, ever again. Days Inn did go ahead and cancel the reservation.

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Shari Gilliam
,
Sep 29, 2007 10:04 am EDT

I just had a horrible experience with a reservationist at Wyndham Worldwide. I was treated rudely and hung up on by an agent who was unable to answer some basic questions about a discount program. I called back and was put on hold for 20 minutes. I spoke with a supervisor who appologized but refused to cancel the reservation. I will go out of my way to Never use Wyndham Worldwide for anything, ever again.

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Mary Jordan
,
Jul 21, 2007 6:03 pm EDT

If you have any complaints you should contact the chain directly as their agency center:

Here's ome contact emails addresses for some 'helpful' staff

Bryan.Triebold@wyndhamworldwide.com

Melissa.Huber@wyndhamworldwide.com

Emily.Erickson@wyndhamworldwide.com

Kerry.Gillick@wyndhamworldwide.com

Jessica.Lemieux@wyndhamworldwide.com

Darci.Withers@wyndhamworldwide.com

Dawn.Lilly@wyndhamworldwide.com - a Supervisor

As you can see i got the run around when i complained!

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Days Inn - rude and bad service

I am writing to you to share my most recent and my last experience with Days Inn. I went on line to trip rewards as I usually do to book. I booked six rooms at the AARP rate. I went to submit and accidentally hit the prepay button. I admit that is not what I wanted to do, as my family was each going to pay for their own room. I immediately called the...

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Days Inn has no family values!

This past weekend ( Feb. 9-10) I had to go to a hockey tournament for my daughter. The team had to book before we got the schedule, and the days inn has a policy that teams are to book for 2 nights minimum.

We had 2 games Friday and 1 game Saturday early afternoon, so we checked out on Saturday and were told that we had to pay for 2 nights, apparently this is the policy as the town is very busy yet the smart members opted out and booked through the internet at a lower rate! Even though that was an option the person who signed the contract for the team said if we do that they (Days Inn) will cancel the rooms! I am on disability and $100.00 ++ dollars is a lot to throw away. I ask all that read this avoid Days Inn (part of the Ramada chain I believe) and deal with people that understand family values.

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Days Inn I will never ever stay at another days inn hotel as long as I live!

I had the most horrible experience at the Days Inn in Rocklin California! On the weekend of 01/5/07 I visited the Days Inn in Rocklin California with my 69 yr old mother and my 69 year old godmother. We were refused a downstairs room even though I expressed the fact that I had 2 senior citizens accompanying me. We had even received the senior discount on the Days Inn website which should have been a "red flag" that we would need a downstairs room! Both of the senior ladies have problems with their legs and knees. The walking up and down the stairs only exasperated their health issues and one of them has severe asthma! Later on in the evening hotel management knocked on our door to say that he had received complaints that we were making too much noise and he threatened to put us out(it was approx 12am)!This was after we had already paid for the weekend. The manager then returned again being extremely rude and pointing his finger in my face threatening to call the police (which he never did). I felt extremely belittled and degraded and I feared for the safety of my family. I will never ever stay at another Days Inn Hotel as long as I live! I really feel that we were treated this way because we were three women travelers. The hotel managers' aggressive behavior was most uncalled for. The fact that this hotel had no concern for the safety nor convenience of its' senior clientele was also quite disturbing to me. To make matters worse, I found what looked like urine stains on several towels when I held them up to the light and there were problems flushing the toilet to boot!

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Bekki Randleman
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Sep 19, 2007 1:09 am EDT

In June of 2004, my husband , my 2 twenty+ year old sons, and I stayed at this same Days Inn in Rocklin,California. We all traveled down for the wedding of our daughter(the boys younger sister). We booked into this hotel online-2 rooms for 3 days(it was several hundred dollars). What did we get for this? Bed sheets with holes, Small bath towels that were so rough that a corn cob would have seemed soft by comparison. The carpets were so filthy that the bootom of your feet would turn black -UGH! No food services, and telephones that you could not make even a local call on after 9 P.M. And nobody in the hotel that could speak or understand english with any degree of expertise. The ONLY thing it had going for it was that it was easy to find The Brenner Family Ranch in Newcastle, California, where the wedding was held. Otherwise, I have nothing positive to say about this place!

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Days Inn loud noise all night long

I stayed at the Days Inn Sacramento on 10/28/06. The people in the room next to me were loud all night long. I called the front desk to complain at 12:30 am, 2 am, and 3:45 am. I was told secrity was sent over to talk to them but the partying did not stop until 4:30 am. Needless to say I did not get much sleep that night. I have written emails to my travel booking agent, the corporate office and the hotel itself. I have heard nothing back yet. I feel they should have put me in another room or kicked those people out if they were not going to sleep. I am also asking for a complete refund.

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Days Inn never stay in this days inn!

Short Version of the story - I had a family emergency and had to cancel a noncancellabe reservation in July (which I made in February, how could ia not predict an emergency 6 months in advance!)I called in June, a complete month ahead to see if anything could be done, knowing I ran the chance that it couldn't.

The deal was made I would pay one night of the two nights and the reservation would be taken care of, which is better than nothing. I was sent a fictious bill for a stay in June I never had to cover the no show fee. I complained to corporate about a fictious bill as that seemed awfully fishy (I figured zi would be charged after the reservation since the hotel may have been full and then they would get double revenue) - who said I would hear from the hotel within 48 hours. I didn't. Seems corporate really doesn't care since all their hotels are franchises, and they can do their own thing. Then, I was charged for one night of stay in July which I had cancelled in June and paid for through a ficitious nights stay. So, the manager went back on their deal AND accused me of lieing about them making the reservation in June when I called to dispute it. She says I made the June reservation and was a no show. I would highly suggest that NO ONE STAYS AT A DAYS INN since you have no recourse with corporate if their franchises do not follow through on their "deals." I have already canceled my trips rewards account and will find every way to speak out against the hotel I can. I am drafting a letter to the local newspaper there, and am even considering taking out an advertisement in their local tourist flyer stating the facts, no slander or libel.

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HandicapU812
Harrisburg, US
Oct 22, 2023 3:23 pm EDT

Checked in DAY 1, HANDICAP CUSTOMER MS PROGRESSIVE: room had no phone, heat, same day. Gets better; moved to another room, nothing keep in mind handicap. moved again NO HEAT IN ROOM COULD NOT ADJUST TEMP IN ROOM. VERY COLD LETS SEE WHAT DAY 2 IS GOING TO BE LIKE

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Constance L Davis
, US
Aug 05, 2023 1:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There is no running water at the hotel. Called and went to front desk with no resolution! We checked in on July 26, July 27th.. no water. We were supposed to stay till the 28th but waited 6 hours on the 27th for water and then checked out, cut our vacation short and went home!

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Martha J. Freeman
, US
May 23, 2023 8:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

For a year I did not receive my pay for hours I worked. The manager broke so many labor board laws I can't write them all down. A year I did not receive any over time pay,the time clock was not working, the manager got very drunk every night,would curse at me in front of guest.so much more

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sabaii
CHEROKEE VILLAGE, AR, US
Sep 20, 2022 11:21 pm EDT

On 8/19/22 I was bitten repeatedly by bed bugs at Days Inn W. Memphis, AR. The bugs appear to hide in beds, chairs and other places. Days Inn refuses to do anything about it. Their number is [protected]. I have doctor confirmed bed bug bites.

Bugs infested room 134.

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Browntiffany0813
, US
Aug 31, 2019 10:57 am EDT
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My child was crossing the fence because the Uber had broke down and she threw a cup over first.The manager argued with my child before looking for me . The staff knocked once and walked in while I was naked.i was told to leave.i asked the manager for a refund and he refused but didn't provide hotel policy.And denied giving me his boss info .

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Dan Gall
, US
Aug 19, 2019 10:26 am EDT

First room could not lock door. Man was sitting in car outside room told man on duty we were told he couldn't afford room so they let him sit there. Changed room, that room had roaches. The next morning nobody was at front desk and no breakfast was available.

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Beth Hollis Hollis
, US
Jun 25, 2019 5:28 am EDT

Smoking in front where hotel guests arrive

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Spcop
, US
Jun 18, 2019 3:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a scheduled reservation. I am in law enforcement and active military.
A light complected afro american female told me i could not check in.
I had confirmation for my reserved room.She said i had to leave her property..She is in charge, she does not know where her manager is or supervisor.She was very unprofessional, rude, no customer service

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Sheliaf855
, US
Jun 02, 2019 6:49 am EDT

Ice machine broken. Key did not work.3 of lights in room will not turn on. I was not even offered another room. Never, never will stay at Days Inn Again

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joshuaoha
, US
Apr 28, 2019 12:58 am EDT

Hateful man verbally abusing paying customers. There's no excuse to treat anyone like this just because of the way they look. This discrimination is immoral and illegal. I hope this employee faces proper consequences for his actions and looses his job.

https://mirrorbot.ga/mirrors/bflfcz/

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