Days Inn review: Airport shuttle

We left our car in long term parking to go on vacation out of the New MYS airport. When we returned I contacted the Days Inn to see when the shuttle was going to pick us up. The gentleman on the phone said it would be in the next 10 to 15 minutes because the shuttle was dropping someone off at the airport as we speak and to wait by sections B5 and B6. This was at 4:54 pm. I waited until 5:10 and made another phone call and was told by the same gentleman that she was on her way. Five minutes later I called again and got the same thing. I called five minutes later and the same gentleman told me that she was dropping someone off now and she would be right down. Five minutes later I called the hotel again and spoke to a lady who told me it would be 20 minutes and that is when I got upset because of the gentleman to me that 20 minutes earlier. Five minutes later or 30 minutes in all I talked to the gentleman again and this time he called his driver. She said she was leaving the airport because no one was there to pick up. We had not seen a Days Inn van once and we never left the spot. He said she was going to turn around to pick us up. Five minutes later I call again. He says she should be pulling up right now after he calls her again which went to her voice mail twice before she picked up. 5:45 she pulls up after making eleven phone calls to the Days Inn and speaking to the front desk people. When she did pull up to stop. I walked up to the van to open the door and she started to drive off. I chased after the van until it finally stopped. We got in and she started to drive off when I noticed some people on the sidewalk trying to wave her down. I said something to the woman and she backed up. The other family had a grandmother and a mother with two small children one of them she said was autistic and they were on the same flight we had flown in on. The driver then said something about security was not letting vans in. This was not true because we saw many vans come and go. When we finally arrived at the hotel one of the kids in the car said thank goodness and the driver said she was glad we were here to in kind of a nasty way. It took us an hour to go not even a mile to get to our car. I went into the office to complain. The lady said there was nothing she could do for us. I would never ever park at the Days Inn on Airline dr in Kenner Louisiana