The complaint has been investigated and
resolved to the customer's satisfactionResolved David's Bridal — Terrible Customer Service
resolved to the customer's satisfaction
I found a great dress for my wedding coming up this August. I bought the dress in March. The dress came in quite quickly and I recieved an email that it was in the store and I should come pick it up. I had the impression from everyone else that had went to David's Bridal that they hold your dress until you're ready for the wedding, that they would hold it until alterations, etc.. I called 3 times confirming that and they told me each time that yes they hold the dress, I do not take it home until the wedding. So yesterday I get a call from David's Bridal saying I better come pick up my dress within the week or they will be voiding the sale and sending my dress back. They apparently have no room to hold my dress anymore and acted like I shouldn't have left it there so long as it had been there since March. Fine if they don't have room, it's inconvienent and I don't want to have to haul the dress home and hope my fiance doesn't see it but I will. What I couldn't believe is that they threatened to send this dress back and void the sale. I paid for the dress in full back in March. How can they just go and send it back? What if I was on vacation or out of town and I get back and find this message that my dress has been returned? what? makes no sense to me. They also hung up on my fiance when he called them inquiring about it as I was too upset to talk to them. I decided not to get my alterations done by them. When I went to cancel my appointment they didn't even have record of it. Don't go to this store location.. they can't be trusted, their management doesn't call you back, they hang up on you, and they all tell you different things each time you call them.
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