David's Bridal reviews and complaints 1
View all 150 complaintsDavid's Bridal - Hidden fees
WORD OF WARNING: Stay away from David's Bridal for your formal wear purchases. We've discovered hidden fees ($300 range) associated with alterations that we were told were part of the dress purchase at the time of purchase. AFTER making our purchase, on the receipt, in fine print, the fee notification is shown.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Um, they did NOT tell you that alterations were part of the purchase of the dress. It says ON YOUR RECEIPT that alterations are an additional charge. There are numerous signs that alterations cost extra at the cash wrap, and if you talked to any alterations people, they tell you a price. No way in hell did any consultant or person tell you that alts are free.
They're not "hidden fees." It's more than normal to be charged for alterations, and it's on your receipt and every single alts person talks to the customer about prices for the alts services. You just weren't paying attention.