Davids Bridal Richmond VA — Customer service-product
I'm getting married in May of 2009. Saturday July 19, 2009 I went with two of my bridesmaids to try on bridesmaids dresses at the Davids Bridal in Richmond. Even though i had read several complaints with this store. I had decided to give them a chance anyways. We got there around 10:00/10:30 we were greeted at the door, which was wonderful, and the woman at the door took my information and said a bridal consultant would be with us shortly and that we would be able to look around while we were waiting. We ended up waiting about 30-45 minutes for someone to come help us. I understand that we did come on a Saturday so it would be busy, I didn't mind waiting.What I don't understand was there were about five people standing up at the door doing nothing so why did we have to wait so long for someone to come help us. When the consultant got to us she was extremely rude she acted as though she didn't want to be helping us and that she had better things to do. Also the actual dresses were not what I thought they would be. A lot of them had make up all over them, the hemlines were falling apart and the zippers were popping out. I understand that they can't control if people get their make up on it. But when we asked if we could order the dresses to make sure we got new dresses that were clean etc. She told us that we will get what they have and that they would wipe the make up off. But that still doesn't help with our concerns on the ruined hemlines and zippers. She told us that we would have to pay to fix the damages which would cost $30 for each problem/alterations . I don't find it fair that they would charge for damages that were made to the dresses before we even bought them. Since we are on the topic of alterations, she also told us the dresess were made to fit a person that is 5'8 and slender, which I found incredibly rude and it offended my bridesmaids. No woman is perfect and I thought Davids Bridal was supposed be made for all women no matter the shape or size, so there fore they should have more of a variety. Also when we went to try on the dresses, we walked by about four empty dressing rooms and she made my two bridesmaids use one dressing room, it made them feel very insecure with themselves seeing as they are different figures. No one should have to be put on the spot like that. Over all I'm am very disappointed with this experience and I will never return to this store or put my bridesmaids through this horrid process again! Now I know to always listen to the customer comments!