The complaint has been investigated and
resolved to the customer's satisfactionResolved David's Bridal — Poor customer service
resolved to the customer's satisfaction
I originally went to David's Bridal to find my wedding gown they had nothing that looked right one me.. so i went to other stores and found one that was just right for me. I went back to David's Bridal to get my bridesmaid thier dresses, we found one that was perfect for them. I originally delt with Patti and when I made my second appointment for my bridesmaid I delt with her again. When i got there for my appointment she wasn't even there! We had to find the dresses all on our own and we had to find different associates to ask them any questions. Finally Patti showed and up and she was busy with a bride on the other side of the store. By that time we had already decided on what dresses we wanted. She told me and my bridal party that we would received $20 off the dresses. When one of my bridesmaid called to order her dress they charged her full price for the dress and was told that she doesn't get the $20 off the dress. I called Patti myself and told her what happened and she said there was nothing she could do and I told her that I will have my bridesmaid call back and get her money back and we will do our business elsewhere, Patti proceeds to tell me all sales are final and they can't return her money. I WILL NEVER DO BUSINESS WITH THEM AGAIN!! They are horrible with customer service!!!