We moved into our David Weekley build about a month ago. During the design process, we selected the included flooring for the first floor (Shaw Laminate) and pulled it throughout. Prior to even moving in, you could tell the floors were what appeared to be just dirty. I figured that once we moved in, cleaned them, they would actually look like a new product. I was very wrong. The floors look as if they were used, I'm not sure if the installers just destroyed them while putting them in, of the cardboard they put on to "protect" the flooring scratched them all up, or what, but they are in awful condition. The corners are peeling everywhere, we moved into the house and there are dings, the floor is popping up in two places at least, and no matter what you do, the floor will NOT clean. It truly looks like someone lived here for years and never once tried to clean it. So disappointed with what they charge you for the basic "included" floors and to provide such a horrible product.
The complaint has been investigated and resolved to the customer's satisfaction.