The complaint has been investigated and
resolved to the customer's satisfactionResolved David Weekley Homes — houses are total disaster!
resolved to the customer's satisfaction
We purchased a David Weekley home based on promises and representations made by the sales staff, marketing materials, past awards and your reputation in the Tampa area. Let me outline the list of problems that we have had or still have with what was to be our dream home. This list is by no means inclusive of our problems, but rather a mere sampling.
1) Told by sales staff on 3 occasions, there was a front porch across house. It doesn’t have one.
2) We were supposed to have a full lanai in back. After moving across country from California, we find out that 8 feet of our lanai houses two air conditioning units. We were not told this or formally notified of a design change until 3 months after we signed a contract. We were not given an option to have the units placed elsewhere. Several houses on the same street have units placed by master bedroom.
3) There are major structural issues with the house.
4) The roof trusses are jimmied in to fit, rather than flush.
5) The roof is so uneven that it looks like there are waves on our house.
6) The foundation is not level. In some spots, it is an inch higher than the surrounding area.
7) There are several large (1/4”-3/8”) cracks in the foundation
8) There are several major design problems. For example, the cabinet in one bathroom protrudes into the molding around door. The door was not placed far enough to one side to account for the cabinet. We were told all the Tyson units are designed this way.
9) We were told that we had a 3 car garage, yet the third space is taken up by air conditioner units.
10) There is not a straight wall in our house. Some walls bow in 1-2”.
11) There is not a molding in the house that is mitered correctly.
12) We have a severe erosion problem in the back yard.
13) Windows are so uneven that there are some windows that the top and bottom measurement differ by 1-2”.
14) We were told by a David Weekly employee that “green wood was used”, causing many of the problems, including the uneven walls and windows.
15) Interior walls were not placed correctly, resulting in several rooms that are off on one side by 2-3”.
16) Water softener plumber forgot to include a drain.
17) We never got a paint touch up set.
18) We still don’t have a listing of all the numbers to call for repairs, or a listing of our colors. We didn’t receive our homeowner portfolio until the day of closing.
19) The main wall in the Great Room was so uneven and bowed; the warranty department had to put crown molding to cover up fixes. We were originally told that David Weekly was going to put crown molding in the entire room, but when the fix occurred, it was only put in on the wall and let unpainted. So we had to pay to put it on the other walls and paint it.
20) Condenser units installed incorrectly.
This is merely a sampling of the many errors. So we go through the process with the warranty department. Nothing is ever fixed the first time. In many situations we have had to have work done on items 3-4 times. For example, the side porch, it took them 4 times to fix and it is still not right. Not to mentioned, during one of the fixes they splattered paint on our walls and our neighbor’s walls. This has yet to be repainted. Or the tile guy uses the wrong color grout (not even close enough in color to try an argue it is a dye lot issue) so all the repairs are noticeable.
Employees spend more time blaming someone else than actually fixing the problem. For example, to repair the poor miter cuts in the molding, the painters were supposed to repair and repaint the molding. They repainted the molding but told us the carpenter had to fix the molding. The carpenter, of course says it is the painters responsibility.
To add insult to injury, we have had items stolen from our house by your employees. My husband is self-employed, so when he is there supervising your staff to ensure that the items get fixed and we are not robbed, he is loosing money. The few times when items were actually repaired, the repairman usually break something else in the process. For example, the molding guy damaged several of our tiles by throwing his power tool on the floor when putting up the crown molding in the great room and repairing the baseboards around the island in the kitchen.
We are not some picky homeowners, or as we were told by one of your employees “Boy, California must have good building codes, because the problems you have are nothing compared to what gets built in Florida”. All I wanted was a house constructed with appropriate materials and built by competent employees. I understand there are always going to be minor repairs and problems with a new house. Our problems are not minor. Other David Weekly homeowners in Wilderness Lake Preserve Phase II have expressed similar concerns.
David Weekley Homes
1111 North Post Oak Road
Houston, Texas 77055
4505 Woodland Corporate Blvd. Suite 200
Tampa, FL 33614
Re: Wilderness Lake Preserve
Plan 3936 B
Job #: [protected]
Purchase Date: April 02, 2005
Move-in date: October 31, 2005
The complaint has been investigated and resolved to the customer's satisfaction.