Dan Murphy's
reviews and complaints

For three days I have tried to may for an order, and each time I get a "There was an issue processing your payment. Please try again later" message. I have ordered using paypal before, and there are funds in my account. When I tried to change to a credit card the page got stuck in a loop and I got no where.

When will your site be functioning properly again?

Thank you

Robyn

Hi my order was never delivered, the website said select unattended but at your risk. The delivery was attempted but no card was left and no delivery was attempted. Contacted dans customer service and was told they can reschedule for another day as they tried delivery

They confirmed that I selected unattended delivery but when I asked for my money back the ended the conversation

Hello,

I placed an order for delivery in fifteen minutes.

Jimmy Brings dropped the order from the Gap and the driver didnt get an ID, sign off and tried to leave quickly.

I said that is not everything.

The driver said that's what Dan Muprhys gave him.

I asked why he didn't get me to check.

He was very vague and took no responsibility for this mix up.

I need the missing items asap.

I rang a customer help person and they have lodged an urgent request to you to fix this. I order every three/four week and I am so disapointed by the delivery and by Jimmy brings not taking any responsibilty.

I cannot use your only chat as it is broken and it says your website is getting fixed.

The lady Linda I spoke to who is raising this matter was very helpful, thank gosh.

I just need my misisng items delivered urgently.

Please help

[protected].

Alisa nevin

order no. [protected]

items missing

1 bottle smirnoff

2 chandon

2 rose

1 de bortelli

delivery to 53 ealge terrace Auchenflower, 4066

I was beyond disgusted with this service today, the delivery person phoned to say he was at my house, I was at work but I said I could be home in 2 minutes (we were talkin off my husbands phone on speaker so all 3 of us could hear). He said he said he would wait, so I quickly left work and drove home literally got home in 2 minutes, 33 minutes later he came to drop my stuff I was so so busy at work and my boss wasnt happy that I was leaving but he didnt seem to care at all, iam beyond madand disgustged

On more than one occasion I have paid for the l $15 fee for a delivery service to arrive on a certain date within a certain time window.

On the first instance in late Feb 2022, they hadn't even packed my order after the arrival time window closed, then after much follow up from me with the customer service team via online chat, they established my order couldn't even be delivered that day at all and after hours of not giving me a clear answer, the order had to be cancelled. It took days to get a refund on the order and on the delivery fee.

After I requested some kind of apology they said they would send a $10 voucher for the extraordinary inconvenience (as it was 6 bottles of expensive champagne for 6 employee guests that then had to leave that day so therefore could never have received the pre-ordered gifts) yet I never received the voucher.

I thought I would give them one more chance, yet today the window has now closed for the time the alcohol was supposed to arrive and I just checked the tracking and it doesn't even seem to have left the store.

If you need something by a certain date, for a certain occasion or anything delivered in a reliable timely manner, I would suggest finding an alternative provider. Dan Murphys unfortunately cannot be relied upon and I have been let down and had to find out the hard way.

On. 22nd March 2022 I ordered online with Dan Murphy's four cases of Sauvignon blanc from Jacobs Creek. A few days later two cases were delivered. The AusPost driver did not know where the other two cases were.

I waited for a few days but the missing cases still did not arrive. I got online and lodged a complaint with Dan Murphy's but there was no response so I am trying again.

The delivery note reads as follows:

Hi Timothy,

Good news!

It won't be long until you're kicking back and enjoying your latest delivery from Dan Murphy's.

Delivery Details

Delivery address:

Timothy Conway [protected]

Delivery details - # [protected] Delivery consignment number: NV32127833

4 x Jacob's Creek Classic Sauvignon Blanc (Case)

Thank you,

Terms & Conditions Privacy Policy Help Center

15 Quayside Vista , Drummond Cove, WA, 6532

Facebook

Track Order >

Shipped

I have tried to attach a .JPG of the delivery note but I'm not sure if I was successful.

Regards,

Tim Conway

15 Quayside Vista

Drummond Cove, WA, 6532

[protected]@comswest.net.au

[protected] (you can try my mobile but our reception here is very poor

I live in Sydney and sent a birthday present to my brother in law in Melbourne.

There was somebody waiting for the delivery at the stipulated time between 10am and 2pm. I get an email saying the delivery was Unsuccessful. WTF, today is someones birthday, and I made the online booking especially for a surprise.

The Customer service lady Erin, was great. Very professional. She tried to assist but what can she do if the delivery man was too slack to knock and deliver?

I asked for my money back but will need to wait for a long while. Sad Dan Murphy. Never again.

Went to pick up my ordered drink and asked for it to be brought out to my car in traralgon. Never had any problems before until this particular bloke... Who said he was. One. Of the managers. Didn't like my phone id of my licence and wouldn't give me. My order until I showed him my, hard copy... As he called it.

So being the smart [censored] that he was had to have a real good look at it taking his time to check out all the details... It was like a nazi pass check.

Dan murphy make it impossible to find a way to complain. So let's hope they read this...

Placed an order on friday 13/03/22 after changing my email and phone numbers.

the order would not go through, so I tried the next day and monday without success.

submitted an email but received no reply, tried phoning, could not talk to anyone.

ANNOYED Malcolm Wheeldon.

Hi, I visited Colyton store today to buy Corona, It is my regular Dan Murphy's store, The store would not price match Mr Liquor, the reason given was they have to take transportation costs into account. I understand there is a 10Km rule, which in itself is ridiculous in my view. Re transportation costs, if the product is already there how is there any transportation costs? Also the most frustrating part is product was $55.90 per case Mr Liquor was $50. The manager would not match and said that was final. On returning home and looking on line I could purchase as a member online pick up for $50.35 per case as long as I pick up, why wouldn't that have been offered. Very frustrating and disappointing. I ended up doing that and picking up from Penrith store on principle.

hello,

i was in your miland store on Sunday 13th marh 2022 around 3 - 3:30pm and purchased one carton on soft merlot $39.95 and one can of scotch and was charged $79.80! id like to see a copy of the receipt please and find out why ive been overhcraged $30.

my bank statement showed a transaction stating: Visa Debit purchase Dan Murphys Midland/ 293295.

please provide me the information as soon as possible.

thankyou

kind regards

carolyn

I ordered 6 bottles of Glenfiddich and I received 6 bottles of Grants Whisky unfortunately my care opened one of the Grants however I wouold like the other 5 replaced with Glenfiddich please.

Kind Regards Don McLay.I dont have any details as I do all my dealing with you through my account.I can't give you any more details until I recieve my Credit Card statement.

Kind Regards Don McLay..

I have just received a delivery of Honour Roll Wines (used to be from Cellar Masters) but I do not have a tax invoice. I rang your 1300 number but only got a recorded message.)

Please send me the tax invoice.

My name is Gregory Cheng, email address is [protected]@gmail.com

I think you have lost the personal touch since taking over the Cellar masters' business.

Wine was purchased approx 5.00pm 22/2/2022 at robina qld store

Very impressive label stating intensely powerful premium wine like this outstanding cab sav

My wife sat down to enjoy a couple of glasses last night only to be bitterly disappointed in this wine.

In my opinion this wine should be removed from uncle Dan's shelves as it is disgusting. Have purchased thousand of bottles over the years from uncle Dan's

& never have i had to take wine back except for a few corked bottles of bubbly

This wine was obviously purchased on price not taste

Regards Ron Warren

To whom it may concern,

On the 2nd of February 2022 the Dan Murphy's Butler Store, WA 6036 charged my account $560.79. This transaction was unauthorized, and I did not receive the goods as I live in Queensland, I was unable to deal with Dan Murphy's by phone directly because you do not list your phone numbers, nor do you give them out.

I contacted PayPal and they advised that a refund was due and that they would send you a request for reimbursement on my behalf and a please explain. As you can imagine $560 is no small amount of money and now, I'm adding my voice to PayPal's to demand a refund as well as an explanation. PayPal has also advised me that “No further payments will be made from my PayPal account to this merchant.”

This theft appears to have been caused by an open subscription and the exposure of my account details to unauthorized persons, this is disturbing and I eagerly await a refund as well as an explanation so I can restore my account.

Regards Gary Kennedy

NEVER USE THEIR CORPORATE SERVICE

Dan Murphys single handledly RUINED my entire wedding drinks menu and the entire process was a disaster from start to finish.

Orders were made and not fulfilled (literally paid for a big order and turned up and they didn’t know anything about it & had to run all over the shop trying to salvage it), stock was missing from our orders, we had to drive all over the state to pick up different parts of our $10,000 order. Two days before our wedding and the white wine we had paid for a month before had been sold out (despite paying for it in full when it was in stock) the entire case of tequila we had ordered for our signature cocktail was missing and then when we questioned it, our corp services rep rudely denied we ever ordered tequila, even though he had added Cointreau and lime juice for the cocktails to our order. Genuinely the worst service and it just caused so much stress and anxiety in the lead up to and during our wedding. If you can go else where I would. I can’t rate this service lower. Although I wish I could. I will be sharing my shocking experience as far and wide as I can to ensure other couples don’t endure the same stress.

I ordered and paid for a click and collect from your Secret Harbour store in WA yesterday, 01 February 2021.

I was refused service when I arrived based upon my refusal to answer a question regarding my medical status as is my right in accordance with the Privacy Act of 1988.

Your website clearly states "upon entering the store I am required to show proof of vaccination", which also is in breech of the Privacy Act. I did not enter the store, it was a contactless click and collect which your website does not say requires proof of vaccination.

The order was paid for to the value of $170.30. The number for the order is [protected].

I hereby put you on notice that I will be lodging an official report to the Human Rights Commission for discrimination and to the Police for a case of theft if the money is not refunded to me by the same means I paid within 48hrs of receipt of this email.

Regards Pierre

Your Colyton store on 24.01 disappointing 1. There were no trolleys in the store, all in the carpark. 2. Not greeting & 3 staff gathered at the counter. 3. We place our items on the counter and they were scanned, but left where we put them, also didn't ask it we wanted a box or bags for the wine bottles. 4.Customers are not the staffs love, hun or darl.

Member No: [protected] - Kath Hinder

Hi, Please be advised that you are stating that this Covid notice has been legislated by the WA Government. This is incorrect as it is only a "Direction".

There is too much misinformation out there and the people have had enough of these unlawful "mandates" and "directions". These carry no weight in a court of law as no documented evidence of "state of emergency" has and /or can be produced by the government.

You will need to rephrase your update so as to not mislead people by implying that it is a Law.(false pretences)

Regards

Allan

Dan Murphy's

COVID-19 Update - Proof of Vaccination

Dear Customer,

Under the new WA government legislation, proof of vaccination will be required to enter all bottle shops from Monday 31 January 2022. For more information, check the WA Government website.

We’re still open and trading, so make sure you bring your proof of vaccination and wear a face mask when you drop in. And don’t forget to check in using the SafeWA app or the QR codes posted in-store. These changes also apply to all Contactless Pickup orders.

The wellbeing of our customers, team, and community is our top priority, and we’ll keep doing everything we can to ensure your safety in our stores.

Thank you for your ongoing patience and support!

Cheers,

The Dan's Team

I am receiving endless messages on mobile to expect a delivery when I have not placed an order. I complained a year ago but nothing has been done to stop these endless messages.

Now there is no customer service to complain to.

Next step telecommunications Ombudsman.