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Damelin Correspondence College [DCC]
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Damelin Correspondence College [DCC]
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311 complaints
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L
7:07 am EDT
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I am a student with Damelin since January 2017. I wrote my control tests in 2017 at Damelin East London and did not received my results. I had to call a lot of times but there was no response. I was then sent an exam time table without having seen my control test results. I then wrote the exams only to find out that there was one exam that I did not qualify...

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9:36 am EDT

Damelin Correspondence College [DCC] - cancellation of course

Good day All

I hope this email finds you well.

I am writing this email with pain in my heart for such a poor service I have received from Damelin correspondence.

I cancelled my course with you 4yrs ago but now I see you have put me under credit history with arrears of up to R28 000.

May you kindly check my emails and voice notes and resolve this issue as I'm now thinking of taking this thing further with Ombudsman / Social media and political parties to assist me with this matter. I can not be liable to pay for a service I cancelled

Thank you.

[protected]

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2:51 am EDT
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I started at Dcc JHB Braamfontein in 2015 ive finished in 2016. The course i took was SHE Practitioner. After many calls and emails i begged for my certificate everytime its the same story fill in the reqeust form and wait 8 weeks its Aug 2019 and im still waiting my student number is 424280 please dont tell me to fill in another form and wait 8 weeks. All i ask is my certificate.

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2:47 am EDT
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Damelin Correspondence College [DCC] - refund!!!

I was also not informed that I am the only one that registered for this course and it needs a maximum of 10 learners to start,

So you do the maths how long will it take Damelin to get 9 people to start this course, if I was told that I was the only one that registered and 9more students are needed I would of canceled immediately,

It is such a shame that such a well know place like Damelin can not communicate such stuff, but I have to call in every week to find out the process,

This is a very important course for my career and I have no time to waste! And Damelin has wasted already 1 Month of my time waiting for a start date can you believe it! Why is this not stated online or on the website that "that no class will start if it is not full"

I could of checked with a other institution! But Damelin is quick to accept the registration and deposit,

So please with no questions asked or anything I want a fully refund of R3350.00 or I will get my lawyers involved in this matter as soon as possible and believe I will get this aired on the radio and every other platform!

IT HAS NOW BEEN 4 MONTHS! AND STILL MY REFUND HAS NOT BEEN PAID INTO MY ACCOUNT! THIS IS A REALLY USELESS COLLEGE!

PLEASE DO NOT STUDY WITH DAMELIN THEY WILL MAKE YOU STRESS AND MAKE YOUR LIFE HELL!

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Update by Sernalin
Aug 05, 2019 2:48 am EDT

I want my refund!

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L
6:34 am EDT

Damelin Correspondence College [DCC] - poor service!!!

I am a student with Damelin since January 2019. I have submitted assignments to them and yet have not received my results. I have sent numerous complaints and nothing has been done. I have missed my June exams because of it and still nothing...Please hire staff that know what they are doing. I spoke to Deslin who was useless. I'm expected to pay this account every month but no service. I think its time i reversed all my payments.

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8:50 am EDT
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I have being studying with Damelin Durban for 3 years now with a lot of issues, I decided to go directly with the agent, however I had about R2000 as an over payment in my Damelin account, i requested a refund in January but never got a response from the accounts persons at damelin up until July, now they tell me i have to wait 3 months for the refund to be...

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9:17 am EDT
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Damelin has the worst customer service ever, I would never recommend it to anyone. In 2017 I registered for a paralegal diploma, I finished and paid off any outstanding and timeously sent through proof of payment after they said I owe them. I called spoke to Kimara, Samkelisiwe and Jacomina and to this day they do not answer e-mails nor get back to me when...

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12:21 am EDT
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Damelin Correspondence College [DCC] - refund

My name is Siphindile Rebecca Shezi. I canceled my registration three days after paying the registration fee due to some reason. Two weeks later I phoned the lady that was assisting me to find out what was going on. She told me the course was canceled but she is not sure when I'm receiving my money. My contact number is [protected]. I don't have a student number.

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Update by Siphindile
Aug 31, 2019 5:19 pm EDT

Up until this day I have not received any calls from Damelin.

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3:20 am EDT
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We registered in January for a course. At Orientation they notified us that they aren't running the course from any of their Durban branches. I was told to fill in reimbursement forms. It took 2 weeks before they could notify that they received all forms. I was told to wait 6-8 weeks for payment . After 8 weeks I contacted them saying I did not receive my...

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3:08 am EDT
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I am having a really bad experience with Damelin Correspondence College. When I wanted to register there was no problem with getting assistance until payment was made. thereafter nothing. I have not yet received my assignment results and they where to be out on the 6 of May. for all 3 exams there were not enough exam papers for all the students. For the...

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9:21 am EDT

Damelin Correspondence College [DCC] - non received award for 4 months with no correct status about the process

Im so frustrated and disappointed by this college.

I completed my studies and submit my award form on march 2019 until today 08 july 2019. I have never received a correct status on how far is the award. I have been told that I will receive sms that say the certificate is at dispatch last week. Today when I phone the say certificate is in process, it started being processed on july. What is the correct answer?

Will I ever get my award or we were just donating our money to damelin.

Student number:409678

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4:00 am EDT
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Damelin Correspondence College [DCC] - useless services

In September 2018 I requested to cancel my studies - someone only deemed me worthy of a response in January 2019. Then eventually after many HOURS holding the cancellation is processed and now the refund is due... Again its taking forever! Refund was approved 21 January 2019 - it is now 02 July 2019, no refund paid! According to Damelin Policy "Timescale for refund Damelin Online will process the refund due to you as soon as possible and within 90 calendar days of the day on which you requested it. " - According to their policy it should've been paid on 31 May 2019 - We are on day 111! After a 1 hour and 10 min hold on their line, someone finally picks up the phone only to place me on hold again! They are ABSOLUTELY USELESS!

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9:45 am EDT
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Damelin Correspondence College [DCC] - correspondence course

Good day

We applied for a course for my son. We filled in everything and paid the full amount (early bird) . This was on 7 May 2019. Till now we did not receive any study materials.
According to the guy that helped me we could go on the portal and study till we receive our books. We can't do anything. It is going on to two months now.
I want to cancel the application. Now we must fill in a form to do so and it will go to a board to decide what is the penalty fees we need to pay. Then after it is submitted we must wait 3 months for our money.
We held up our agreement. Damelin did not.
It is no use to phone or send a query by mail. All just stories.
According to them we can not study on the portal. We did fill in a form saying online with books. Maybe we don't understand what that mean.

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6:39 am EDT
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Damelin Correspondence College [DCC] - my course

My name is Bianca, I am a student registered at damelin correspondence, student number 441414. I registered end of march and thereafter told to pay for the june exams which was R450 per module which I had paid (R1350). Through the duration of these months I sent emails requesting my exam timetable, to which no one had replied to my emails. In the middle of June a friend of mine knew someone in damelin who knew a person in the IT Department, he then requested my student number and sent me a timetable to my amazement I had already missed all three exams I had paid for and still no one had replied to my emails or took my calls. It is now the 25th of June and I request a full refund of the fees I have paid including my registration fee of R3000, monthly debits and exam fees, has damelin has in no way helped me or aided my studies. I now need my money to apply to another educational institution only to find an email this morning that they will still debit me until they resolve the matter, which I have brought to their attention 2 weeks ago, and they state that they have the right to retain all the money I have paid to them

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7:58 pm EDT

Damelin Correspondence College [DCC] - bad customer service

I have repeated call about the omitted internal exam mark for one of my sons subjects as he needed the statement of results for his external exam registration to write second semester exams. It is over a month since the results were released and since I raised this issue. It is totally unaccepted. It is not the first time that damelin has failed with their connunication.

I need this to be sorted asap.

Student number 426868.

Thanks

Mrs S.Naidoo
Soraya.[protected]@kantar.com

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2:55 am EDT
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I had registered with Damelin in 2015 then i had financial and other issues so i sent an email to deregister in 2016 and also spoke to somebody there. As of today i'm still sending emails and getting acknowledgement emails but nobody is attending to my query. To the point that they have blacklisted me. For what?? There's also no use in phoning! You are sent from pillar to post. Can somebody, anybody please assist at Damelin.

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C
2:34 pm EDT

Damelin Correspondence College [DCC] - nothing goes right ever!!

since I have registered with Damelin, I receive good service from all agents well 98% of them that I speak to help me. the problem however is why do I need to phone you all of the time to get my results or my exam guidance letters ( which I have not gotten this year) I paid for exams and only got confirmation a week before the exams after phoning and an amazing agent sorting it out for me.

If I owe you guys money you hound me and when I phone it takes forever or when someone answers they put you on hold and hang up or wait for you to hang up (I know they answered because before they did this I heard agents talking) this is a re-occurring thing ( do you not do QA on your agents?)

regardless I am paying for a service I would like this fixed I do not want to have to hound you for my results or my confirmation for exam registration.

Please fix this service is terrible and even your websites they say student portal and the other student sites are under repair this is my second year and they are still not working.

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4:02 am EDT
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Damelin Correspondence College [DCC] - no exam confirmation letter received for june examinations

Good day, If I had to complain about everything that is wrong with Damelin, this site will probably not be able to contain it.

I have registered with this pathetic institution on 31 December 2018, was sold dreams by Xoliswa in Durban. I paid my deposit 2 days later after her pestering me to do so. After paying my fees … radio silence! Yes, all they do is take your money and do not provide any sort of service.

After NUMEROUS calls in January and February about my study material, I only ended up getting my study material at the beginning of March! And worse, it was only half of the material. The balance of the material came about a week later.

I noted that my assignments needed to be submitted by 29 March 2019. I submitted all my assignments timeously and noted that exam registrations for June exams open on 3 April 2019.

I then sent off my application on 4 April 2019 in accordance with their requirements. And again... radio silence!

I continuously call to follow up on my confirmation letter and get pushed from pillar to post.

I was informed that my application was loaded on their spreadsheet and advised that I am scheduled to write on 7 June 2019 and 10 June 2019.

I have a full time job and in order to apply for study leave, I have to attach the confirmation letter that this stupid institution fails to provide.

This is causing me distress and I am unable to apply for leave and do not know where I even write.

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4 comments
M
Jun 25, 2019 4:54 am EDT

this college is worse that hell, you will keep on calling without no answer, and they don't really care about their students, we submits assignments they do not reply if they have received them or not, no exam confirmation letters are emailed to their students actually after you have paid your funds they don't give a damn about you, so i will like to get my refunds of R24000. i have asked for an extension to study i have emailed the letter several times to date i have not been responded, i wouldn't be surprised if it was owned by indians, so please if i need to get my refund what steps do i need to take, i have missed my exams twice,

O
Jun 09, 2019 1:52 am EDT

Hi same story with me. No assignments results, no june exams confirmation letter n no time table. All contacts i made telephinically n also visiting the branch in east london have all been in vain. I applied for course cancellation now so i can go somewhere else to register my course. Xoliswa who also registered me in december 2018 is no where to be found. On the other hand they keep taking the installment money. Damelin only calls when they want to confirm payment n u cant ask them nothing they can answer.

This was the waste of my six month of study time n have disturbed my carrier plans. I will sue this institution if i get a chance to.

C
May 30, 2019 9:14 am EDT

I am also a student of damelin correspondence and after calling every single number I could find for them I managed to find out that Damelin is now closed and has been taken over by Intec College. A large amount of staff have been retrenched hence this is the reason why I have been unable to contact them for 2 weeks.

C
May 30, 2019 8:27 am EDT

Hi there, did you get any feedback?

I am currently pestering the sales department to get me to speak to ANYONE in management that actually answers their phone. So far, I have got Felix's number which is [protected]. As usual no answer.

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1:43 pm EDT
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Damelin Correspondence College [DCC] - lost records

Good day, I lost all my study records in the storm we had just over a year ago. I contacted Damelin but was told they do not have any record of my Diploma or other certificates I received. I am currently unemployed and job hunting and therefore need copies of my qualifications urgently. I was told Damelin was taken over and during that process some records were misplaced. Is there any way Damelin can retrieve my info. I unfortunately don't have my student number. ButI do have thevyear of study and ID number. Please help.
I can be reached at shanny.[protected]@gmail.com

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5:20 am EDT

Damelin Correspondence College [DCC] - revolting institution in south africa

I could spend an hour writing about all the issues I have had with Damelin in South Africa. The crux of the matter is that you do not get given crucial information out of them:
There is never an answer to their help line.
They send only generic apologies in emails until you have begged and pleased many times.
Their online assistance cannot assist with anything and all the seeming automated response says is phone client services.
Their online portal is useless.
The only phone that is answered is new sales.

I think I am writing an exam on the 6th of June, but I don't know if I am looking at the correct course code. I do not know where I am writing. I do not know if I am even successfully registered.
I paid for books and never received them.

I really really have begun to hate my course because of this. I dont know what to do, I so badly wanted to cancel but from the reviews I have read you dont get your money back even if you are promised that you will.

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Damelin Correspondence College [DCC] contacts

Phone numbers

+27 860 616 161 +27 117 492 000 More phone numbers

Website

www.dcc.edu.za
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