Damelin Correspondence College [DCC]

In 2000 Damelin offered a course recognized by Oxford Brookes university in the UK in error. (104 affected individuals according to OBU). They were aware that OBU terminated the contract with Damelin, yet continued to offer the course and see it through to completion. The details around the deal that Educor/Damelin arranged with OBU is shrouded in secrecy to the say the least. It seems that Damelin at the time never had the authority to issue a NQF level 7 qualification, yet one associated with OBU. The very document I posses is vastly different in comparison to what was issued to other affected individuals. This entire issue was simply just swept under the rug.
The last transcripts I requested was in 2009, then again in 2018 for an international position and to have my certifications validated international
However. Damelin/Educor insists that there have been numerous database issues regarding 'certain' individuals since the company 'changed hands' in 2008, and now refuse to acknowledge that I even completed the course, let alone provide me with transcripts.

Excerpt: (last communication with current registrar)

Your email communication of 20 June 2019 has reference.
You are aware that I have communicated with you on this matter previously. The critical factor in
this matter that I highlighted to you in my email of 10 June 2019 is captured in the excerpt from my
email:
" The reason why i requested the above is that the database of Damelin Port Elizabeth at the time
of your indicated completion of the degree, that is 2003, does not reflect any qualification issued
to you at the time or thereafter. Your name does appear in the database, against an identification
number of ##########, incidentally against the same id number of another person named
####, but with a different surname.
The dilemma is that the current Company of Educor acquired Damelin Brand of Campuses only as
from 2008, and although the complete database of the previous owner was ostensibly transferred to the current Company, your complete academic record does not reflect. Unfortunately, it would be unlawful for me to issue a statement of the completion of a
qualification without the authentic academic records." My suggestion is that you have the original copies of your certificate and result statements verified
as true copies of the original and present these for purposes of recognition. The closest I can get to
some form of confirmation, although not real verification in terms of the legal definition, is to state
that the documents in your possession appear to be authentic. Your original degree certificate, inter
alia, declares that the BCom you completed, " is equivalent to an honours", a declaration which is
not only not valid, but also expressed in a questionable manner as the adjective of honours is meant,
in the South African higher educational sector, to be referring to an honours degree. An honours
degree on the National Qualifications Framework is discernibly on a higher NQF level than a bachelor
degree.

I completed my Diploma in Business Management and Computer Skills in August 2002 at Damelin Computer School in Newcastle. I have been trying to contact or get assistant from their office. Their offices is closed and no ones knows where they moved too. I have tried to get assistance from other Damelin institutions, no one can help.I am trying to get My Subject Results from the collage

Please assist

Vukile Maseko
vukile.[protected]@liquidtelecom.co.za
[protected]@gmail.co.za
[protected]

Student no 443068
I have applied and paid fees in Nov 2019 for Electrical Engineering Course
Still can not access the student portal because something is wrong with my password and email
It must be reset - as simple as that!

Sibongile Thusi |Student Advisor - in total I have send 32 emails asking for assistance. NO Reply

I have phoned numerious times and got a voice mail answer

I have spoken on website with a lady online - to no avail gave me the same tel no...

PLEASE HELP me !

I registered for a course at damelin East London in January 2019 in which I paid in full. I was told the classes will commence at the beginning of April 2019. I waited the whole of April, May, June and in July I canceled the registration after being told the classes won't start until the required number of students is obtained. Right after I canceled my registration I applied for a refund on the 12th of July 2019 and was told I can expect my refund after 90days in which the 90days ended on the 12 of October. Since October I have been calling numerous times to found out what the delay was with my refund but every phone call proved to be unhelpful. I have been communicating with Zintle Ndimande about this issue but she has proven to be no help. I have been waiting for my refund for almost 4 months in addition to the 90days I was told to wait. I need answers. Please I need assistance on this matter.

I registered on the 13 January 2020.
I want a refund for my registration fee but i have not been assisted in any way.
I look forward to your reply and please assist me as soon as possible because i have been trying to contact yourll, but everything went in vain .
I'm really disappointed.
Your are not replying to my emails.
[protected]@gmail.com

Good all,

I have requested that damelin cancel my studies as I was not receiving any service from them ever since I registered with them in 2018. Last year july 22 I sent an email to them requesting that they cancel but till today they have not cancelled I have gone to the office to get assist with this more then 5 times. When I get to the offices the will tell me they will send out an email before the end of the day and they never do. Please can you just cancel and pay back all the money that was paid by my company as they want it all back and I have to pay for the money that I never used. My email address is [protected]@gmail.com
2779 Thubelisha

My son was registered to complete Civil Engineering in 2019 level 3 and4. I had paid the total fees for the year in June 2019. He didn't pass level 3 and the student advisor had advised us that he should complete level 2 in the second semester. We agreed to do this and as a result Educor, which is the head office of Damelin had to follow a lengthy process of cancelling his level 4 registration and re-registering him for level 2, which resulted in a refund amount that was owed to me. I was informed that I can carry this amount to the next year or request a refund to be paid back into my bank account. I completed the relevant forms and was informed that the refund will be paid on the 20/12/2019. Take into consideration that this whole process started in August 2019. Because of this lengthy process and lack of co-operation from the relevant staff at Damelin Randburg and Educor HO, I have decided to not re-register my son at Damelin in 2020 and to be honest I will not recommend anyone to study at Damelin or any colleges linked with Educor. To date, I have been emailing Damelin Randburg, Educor, the relevant managers in both companies and no response has been received. It's simple, they owe me money and it seems like they are doing what ever it takes to not pay this money back to me. This is regarded as theft in my mind. How can this be effeciently resolved?

Good day,

I am currently a student at Damelin. I registered In 2017 for Higher Certificate in Accounting. My company paid the entire course upfront and in full. I have been given such a run around to look textbooks that are outdated and are no longer being printed. I contacted the DCC support line who have assured me they will assist me in trying to find these books. I am unable to progress in my career and my company is getting frustrated with me interms of complicating my qualification as we do also have time restrictions. I have had instances where I was not registered to write in the hope the textbooks would have been found. Many textbook websites have been used on my end with no luck. The Damelin book store has still no located the textbooks. I am so angry with the fact that these textbooks are used as reference in the modules, but are no longer being printed... how can this be? I went to Monash university who told me this. Also If you might be wondering why since 2017 have I not qualified. Due to many times where I was not registered to write when I should have wrote, and had to pay from my pocket to get and extension. This is unacceptable.

Ps! I have the email trace to prove my communication in this matter and hope to get a respond soon.

Regards,
Upset Student

Good Day

To whom this may concern...

I took a course a while back Bookkeeping with pastel and finished my course and when i wanted my diploma i was told i had to do the Pastel, after i was told i am finished with my course, okay i did the pastel and i sent in my assignments as required.

Then suddenly a person from Intec contacts me for the password for one of my assignments so i assume somewhere damelin and Intec work together, I've given him the password for the assignments twice already that he would have given to the tutor for marking and every time I email he will either get feedback from the tutor which he never responds afterwards or the last couple of times i have sent NUMEROUS emails asking for feedback with no response or reply at all. 

This is not the first time i have this problem and i am truly past the point of understanding every time and hearing the excuses, this is becoming a huge problem for me now because my chances of getting my diploma is getting slimmer because of other people's way of doing things. I want my assignments marked and i want my diploma without ANY problems because non off this is my fault.

Please sort out this problem for me because I am past my limit.
Please correspond via email as i want everything in writing.

Student Number: 409990

The person i spoke to at intec is Joshua Mabanga [protected]

Please keep me updated

Regards
Janet

STUDENT ELZABE BRONKHORST Student No 427838

Between me and my daughter we made more than 22 phone calls and sent out 19 emails, only to get no reply usable "it has been escalated to the awards department" and that is with every single call we make. We are waiting for her award now for 22 months and yet NOTHING happened. Damelin don't even call and explain. She have to enroll now for January 2020 for further studies via her company and yet no NQF marks available, this is the most unprofessional institution I ever heard of. Damelin was do quick to enroll her take our money that we had to pay for the course as well as the exams, but nor you are stealing from us as we have nothing yet to resolve this case. I have all the emails and wrote down all the call dates and times. I'm no going to take this up with my lawyer and lay a charge of fraud against Damelin. Please contact the student urgently of alternatively call me I'm her mom [protected]

So it's been a month already and still no one has helped me, I'm still waiting for ISBN numbers for my text books . I bought so many books and none of them is right and it's the exact books which they said I should use (which was only given names of the authors and only one book said 2012 and the rest I don't know ), But now the problem is that it's books published in 2012 no book store or what so ever has that version anymore.I've emailed damian.pillay@icg.edu.za numerous times and no one is getting back to me, I've even phoned, nothing and still no help . The lady that was assigned to help me doesn't even work for Damelin Correspondence Collage anymore . It's ridiculous having to struggle like this ! No textbooks = no work getting done.

MY son Paid for all is studies and all the test he wrote. its now a year and we have no result, on any test he wrote
I have mails to and from the andministrators there but no results, they just dont care .
Good day

Please see below and assist, student is requesting his exams results .

CAS-77633-B6H2K8

Kind Regards,

Evodia Schoeman| Student Consultant (Student Support)

Tel: +27 860 414141

E-mail: dccsupport@damelin.edu.za | www.dcc.edu.za

From: Veersamy, Ivan
Sent: Monday, 02 September 2019 14:58
To: Dcc Support
Subject: RE: re. student 423620

Hi Mam.

Please can you tell me why does it take so long to obtain results.

Kind regards

(Mr) Ivan Veersamy
Manager / Stores

EagleBurgmann Seals SA (Pty) Ltd
1 Brunton Circle, Founders View South, Modderfontein / South Africa
PO Box 1210, Edenvale, 1610
tel. +[protected] / 9233
mob. +27 [protected]
ivan.[protected]@eagleburgmann.com
www.eagleburgmann.com

Reg. No. 2003/015783/07, South Africa. Directors: B. Khodadadi (Chairperson), P.A. Leresche (Managing)

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From: Dcc Support
Sent: Monday, 02 September 2019 2:54 PM
To: Veersamy, Ivan
Subject: RE: re. student 423620

Dear Ivan.

Thank you for emailing student services.

Kindly be advised that a request has been send through to the examinations department to furnish the student with the statement of results for all exam sessions student wrote. Please note that the results will be provided to the student as soon as possible.

Reference number is: CAS-77633-B6H2K8

Kind Regards,

Nadia Visser| Student Consultant (Student Support)

Tel: +27 860 414141

E-mail: dccsupport@damelin.edu.za | www.dcc.edu.za

From: Veersamy, Ivan
Sent: Friday, 23 August 2019 11:19
To: Dcc Support
Subject: re. student 423620

Good morning .

Please can I ask for a full report on the exams results for the above student.

We was told that no results would be issued until outstanding moneys where paid.

Its been paid as from July and still no results available.

Can someone please come back to me regarding this.

Kind regards

(Mr) Ivan Veersamy
Manager / Stores

EagleBurgmann Seals SA (Pty) Ltd
1 Brunton Circle, Founders View South, Modderfontein / South Africa
PO Box 1210, Edenvale, 1610
tel. +[protected] / 9233
mob. +27 [protected]
ivan.[protected]@eagleburgmann.com
www.eagleburgmann.com

Reg. No. 2003/015783/07, South Africa. Directors: B. Khodadadi (Chairperson), P.A. Leresche (Managing)

Disclaimer: This email and any attachments transmitted with it contain information which is confidential, intended solely for the addressees and which may also be privileged or exempt from disclosure under applicable law. If you are not the addressee or have received this email in error, please notify the sender immediately, delete it from your system and do not copy, print, close or use any part of its or its attachments. Internet communications are not guaranteed to be secure free of viruses. Sender does not accept liability for any loss or damage arising in any way from changes to this email or its attachments which may occur in transmission due to network, machine, or software failure or manufacturer or operator error, or from unauthorized access or interference with internet communications by any third party or from transmission of viruses.
 Please consider the Environment before printing this e-mail!

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I'm Menzi Cele I've registered with DCC in February 2019 for the Public Relations course and I was advised by the consultant that I must register the whole course and I did that, and on my further research I found that it was not necessary to register for the whole course because I've already done most of the modules. When I got back to the consultant he advised me to get an academic report from DCC. Since February I have been trying to get assistance from all possible DCC contact numbers and email addresses but I don't get any response from the college. I've also registered twice to write the outstanding subject but no rejection or acceptance letter received, the service that I'm expiriencing with DCC is very poor and depressing because I'm paying the college every month but what I'm getting is far from the service I'm expecting. My case number is CAS75376W7N0W5 and student ID is 406842 acc/06739.

I'll highly appreciate your intervention in this matter.

Thank you

Menzi Cele

Hi

Im a registered student at Damelin correspondence college studying towards conveyancing secretary diploma.

I paid to write exams in November at Damelin correspondence college and never recieved an email with the confirmation letter despite having received an SMS stating that timetables would be sent by the 11th of October 2019 yet I never received mine

I've sent multiple emails since stating that I cannot access the student portal on the Damelin correspondence collage website nor can I access the Damelin.me account on Outlook in response I was sent an email stating that my timetable and confirmation letter would be sent to my personal email address.

I sent an email on the 1st of November requesting a refund and cancellation of my contract with Damelin correspondence collage after checking my emails on that day and found that I still have not received any email from the College.

I have physically gone to the Durban branch and was put on the phone to speak with a lady who said that they are aware of my issue and that the email would be sent to me shortly she said this without asking my name or student number, I assumed that I was a singular issue and that they know who I am but clearly they had a lot of the same issue since I still have not received the email with the timetable and confirmation letter.

It's now the 4th of November and I can write exam due to not having a confirmation letter.

I called Damelin correspondence college on the 1st of November and I was on hold for over nine minutes until I ran out of airtime.

I haven't received any communication from the college since the last email which stated that my issue has been forwarded to the examination department.
I have heard a word from the examination department either.

I fear because my contract with the college ends this current month of November and if this issue isnt sorted out Damelin correspondence college will get away with not delivering a service that I paid for.

I have no outstanding amount and I paid the examination fees in full.

Damelin correspondence college student support number is [protected]

My student number is 433901

Hi

My name is chaney kilian student no 426214, this is my final year studying hospitality management. On the 23rd of october I received my exam conformation letter but not all of my subjects I paid for is on the time table, I immediately send a mail requesting an updated letter with all 9 subjects on, two days later I asked again. I have been phoning the land line [protected] I was given but there is no answer. This happened last year as well and I need to write the 9 exams so that I can finish my course. I have never ever received such bad service in my life. The hardest thing is that I pay for service i'm not getting. Please get back to me regarding my situation.

I just want to finish what I started, I will not recommend any one to join unless the providing of service I improves.

For any documentation please contact me.

Chaney kilian
[protected]

Good day

It is with great concern that I write this email today.

I have submitted 3 assignments in March and written 3 exams in June and have not received a statement of results to date, neither have a received any of the marked assignment or exam scripts sent back to me.

I have made numerous phone calls over the past few months and all the consultants tells me the exact same thing that they will submit an urgent request and email the results to me.

I have seen some results on the website, however it changes from time to time, so would call in requesting accurate results and receive the same responds above.

I have sent numerous emails and below is the type of responses I received.

I do however receive weekly SMS's or phone calls regarding payments and this raises a huge concern to me, as this seems to be a money making scheme as the interest of the fees are greater than the student support I have been receiving.

I have paid close to R15000.00 (fifteen thousand rand) towards this course and have not received a single form of results or communication from Damelin.

I have taken it up upon myself as a student to do regular follow ups even though it is not my responsibility and still I have not received anything, it is the responsibility of the School to provide myself as a student my results timeously, and advise accordingly if there should be any delays.

At this stage I have no idea what the status of my course is, what my results are, if I should re-write any exams, if I should re-submit any assignments?this brings me to a point of confusion with no direction as to what the next step is.

I'm not sure how to prepare for the exams I have registered for in November, as I have not received any assignment results for the assignments submitted in September, neither have I received any confirmation that it was received, neither have I received exam confirmation for November.

I am completely shocked at the level of service and student support I am receiving from this institution and have no other alternative to take this matter further.

I've sent the above email to Damelin College 3 weeks ago and have done 3 follow ups, no response received to date.

L

I am writing this with so much frustration and anger, I tried to enrol with this college early last year and was not happy with the pace in which things were done firstly they enrolled me in a subject that was not even mentioned in my registration form and the process of changing it back to the original one which I had requested was such a hassle so I spoke with the representative via email and phone and asked her to put a halt on my application, I was then redirected to The manager who assured me that the course is canceled we came to an understanding . Till this day I get emails saying my account is suspended when I try to call I'm redirected to 50 people of which non can assist me . Please get back to me I don't understand why the manager told me it's done when I didn't fill in any cancellation forms and now I owe 22000 ridiculous ! I don't want to receive further emails from you guys please proceed with the cancellation that apparently did not happen