Damelin Correspondence College [DCC]
South Africa - 2017
I registered for a risk management course with Damelin last year, for me to find or receive the study material it took +/- 3 months, that I even wrote some of my assignment without Books. I then completed all my assignments, after that I struggled to get my results, they said nothing and I had to phone them to enquire. Now I completed all and passed on April, I phoned them they say my certificate is not ready and that I must wait for 8 weeks before I can receive it. These people are only after money and they run their college like a spaza shop. For me it was not the first time but I thought they changed but still, they are the worst. Brutus
Hi. I would like to know who I can complain to about the teachers at damelin. I don't understand how people can be content with learning from people who work at damelin because they don't have jobs other places. The lecturers are not trained teachers. They studied what they teach at damelin. I understand that that could sound like a good idea but its not. They have no skills to teach students. And besides that, they are arrogant and they lose our assignments which means me fail at h d of It. Please help. Thank you
I enriolled my son at damelin (part of intec) and paid my deposits on 19 february 2010. He only received his study material in december 2010!!! I have never experienced such appalling service! When you contact them you have to use a student counsellor help-line, which takes ages to get through, can only help with the most basic questions and keep on making empty promises. I heard "all the material will be there next week thursday" for a year from various student counsellors without it actually happenning once! They send you the answer sheets to problems in the study guide, without sending the actual study guide itself. I eventually managed to speak to management (you really have to make a fuss before they give you another number to call) with even less response! I even tried to stop my monthly payments to them around july or so to get some joy. The accounts department quickly phoned to demand payment but when I said I will only pay once we receive the material, it was just left there again. Take my advice if you consider studying through damelin / intec, choose anyone else. You will not get any service and they will frustrate you and waste your time.
I have been sending emails from several email addresses to address my problem, so far no one waked up or response whatsoever regarding the expiry date of my course. Damelin were late with two of my books for the last assignment. I had trouble finishing the last assignment. I contacted Damelin since 16 Feb 2011. After several emails, phone calls etc. They have told my husband telephonically that my course have expired 19th March 2011. Never did I receive it black on white they have delayed their response in assisting me with my query since 19 Feb 2011. I have received a short answer which by the way did not make anything clear to me after their so called expiry dat on 29 March 2011!!! NOT ONCE DID THEY MENTION TO ME YOUR COURSE WILL EXPIRE WITHIN — DAYS!!! I need them to give me a date to extend the last assignment for me to finish and receive my certificate ASAP!!! Never in my life will I enrol at Damelin again, your service stinks!!! Please help me. Y. Pansegrouw - email [protected]@agrimail.co.za
I have gadly paid my school fees on the 2 february 2011 r130000 cash looking forward to my duties with this institution oh but what a nightmare I have had!!! Can anyone believe that I have not received a student number or study material to date, nor have I received any sort of communication on what is happening!!! Is this because 'thank you tumelo for your money, you now on your own bye!' attitude? Was informed that systems are down after I had to call one of the consultants personal cellphone!!! I would really love to know from damelin how they expect me to prepare for exams yet alone trust them with anything??? Add to my frustrations I called [protected] spoke to kgomotso who transferred me to dolla who said I need to talk to portia or slyvia I was then answered by a rude lady that informed that they don't talk to clients students... But she said she's transferring me anyway oh to my suprise I was transferred to a answering machine that said : ' please call within working hours' what the??? I have had it with damelin... Wonder if there's anyone there that knows what they are doing - at this rate, give me a refund and i'll find myself a professional institution!!!
I would just like to find out where / whom I can contact regards to study material that I still did not receive from the above mentioned college.
I have registered with the above mentioned college in July 2008, and paid the full amount for this course at registration.
I have written my first exams in May 2010 and Nov 2010, I still need to write two more exams, the next one is now in May 2011, BUT
I can't write this exam because after a year of asking and pleading from Damelin for the study material still outstanding no reponse or reaction from them.
The last time I tried to get these books out of them was two week ago once more they asked me for the details, wich I faxed trough to them a week after that I asked them
if these books were send out, they confirmed it was send out, I can phone again at a later stage for the tracking number, once again when I phone for the
tracking number I was told there were no more stock for the books needed, NOW I would like to know how can you confirm the one week its done and the next it is not.
I am very disappointed with everything regarding damelin.
At first, things seemed fine after receiving my books.
Then, nothing. My student card arrived blank...
No schedule, nothing. Haven't received any invites to any exams, and it is already 8 months since registration.
Haven't heard anything from them and they are avoiding my calls.
After that, on my side, I am dealing with a long term situation which prevents me to continue with the course I applied for.
I have applied for cancellation and supplied every document they requested from me.
Only to find out they are now deducting my fees off twice in one month.
They don't seem to hesitate to take our money, yet they can not give us our money worth.
I've tried phoning for the last week, only to be put through someone who can't even hear me. Apparently, there is a problem with their lines.
No-one is getting back to me.
This has been a total waste of my money and time.
Damelin makes promises they can not keep.
I have enrolled with this organization for year now. Last year in May I received my study material but two books were missing. It was noted on the delivery note that I will receive the rest of the books shortly. I have not received my books to date. I have followed up a number of times telephonically and via email. All I get is promises, one after another but ultimately nothing gets done.
I really want nothing do with this pathetic institution. All I want is my money back for the course, exams and past papers. I also want any future debits to stop with immediate effect.
I have noticed that they respond to all complaints with a template answer. I do not need one of those. The next time I hear from them it should be about when I am getting my money back as I will need it to enroll at another reputable institution to get my career off track after a year of complete waste.
I registered with Damelin Correspondence College in December 2009, with the promise that I would start receiving my study material 6 weeks from date of registration. I received some of my units end of January, then after calling them waiting on the line for 15min with student support at the end of Febuary. I was told my economics book is on back order, great, After I sent emails to student support. They don't reply to students emails. (so much for the support). I called waiting for 15min before I get any help. the advisor tells you that there is a printing problem so no study units can be dispatch, and that the text books are on backorder. after once again another email was sent to student support surprise surprise, no reply. On the 19th of April, I demanded my textbooks. they said I will have both by Friday 23rd. only received my economics one. I would like my management practice one. cannot study that subject with out it, and I write on the 25th of may. this is horrible service from an education institution, who doesn't care about the students. My worry will this be the problem again from May as I write again in october 3 more subjects. all I ask if for my textbooks I pay for!!!
Damelin was supposed to refund me of my exam fee paid by mistake last August, and they requested me to send my banking details and that the money will be refunded after ninety days. But 90 days have passed and i'm still waiting. No body is coming back to me to let me know what the hold is. I no longer call them because all I do is hold. The money that i've used to call them has already exceeded the amount owed to me. Please Damelin, atleast respond!!!
Since the full amount paid for the course on 14 January 2010 to date (07 April 2010) no study material received. Only a student no is received. On request for cancellation to get the money back, I am told that there was 14 days cool off period after registration. Obviously I did not know that I am going to struggle 3 months to get the study material. I am told that a cancellation committee will decide if I can cancel the registration and if the cancellation request was successful it will take 90 days for a refund. I wish I knew what I know now and I would never considered enrolment at Damelin.
I went to damelin in braamfontein and was helped by louisa. I paid upfront for the course (credit management) but to date I have not received a single book.
When I called them I was told that there was an error on the system and that it would be rectified however nothing has happened. When I wanted to cancel I was told that a cancellation board that has meetings every second week would have to sit and determine whether or not I can cancel. I mean what the *!!!
I have sent a copy of my complaint to the city press. Hopefully those * will catch a wake up and do something. I want my * money!!!
My son is a student at Damelin College Port Elizabeth branch.
I have recieved the worst service from them over the last two years. Complaints brought forward by myself and other students/parents:
Damelin college is possibly the worst place to study.
- Not only do they mess up everything but they only care about money and clearly not academics.
- They do not make students aware when exams are or even when to come back to college.
Therefore students miss out on important work as well as exams that they cannot redo (resulting in a fail or R400 for a petty exam.
- Damelin's lecturers are not qualified and have even left halfway during a coursesubject resulting in unfinished subjects which students must pay for,
the lecturers come and go and do not even go through all the work
- Students are treated like little kids and the staff mess them around. Some of the staff are extremely lazy and not well mannered at all.
- The managers running the place clearly do not know what they are doing and never take matters seriously.
- Students who graduated last year are STILL waiting for their DiplomasCertificates (7 Months later)
- Damelin have also lost proof of exams and assignments for my child
-My son was told to write an exam on a subject NOT EVEN DONE YET!
If you are a parent that cares about your child I Would highly advise you to not enroll.
I have wasted over R40 000 at Damelin, don't make the same mistake!
I have been trying to get hold of these people for the last two weeks. I have tried to phone the call centre, I have tried to phone the durban branch! There are four different numbers I might add. I either get an engaged tone or no answer!!! This is wasting my time and my money! I need some important material for my exams that are in a month! When I finally got hold of the call centre, I get that recorded voice telling me to push a few numbers and then some music and then bam! NOTHING! I get cut off! I have phoned that line 6 times today alone! This happens every time! I got really fed up and decide to phone Cape Town. Finally someone answered, only to find out that only the call centre can help me?? What? Are you serious? So she gives me the call centre switch board number and a nice enough lady answers. She transfers me to a consultant; I get some music, and then guess what? Nothing! Cut off again!
I am paying good money for a service that I just am not getting! I have never ever had such a problem anywhere in this country ever! What on earth am I paying for? I most definetly will not be using Damelin Correspondence for my next Diploma.
I am a full time student at Damelin I am currently enrolled for a Certificate in Event Management. Before I enrolled for the course last year when they sold the programme to me I was advised that I will receive course material which means all text book only to find when I get there on my first day I have to buy my own books. The computers at skool a full of virueses in our so called media centrelibray which is as small as my bedroom, students have complained 10000 times and nothing was done as a result my laptop crashed after I put in my memory stick that I used on the school's computers and to repair my laptop it cost me thousands of rands. What is the point of having a facility when u cant use them. We are suppose to be a private college and we not getting value for money that is for sure. I have studyed and private schools and other Goverment organasations like DUT paid less then half of what I pay at Damelin and still received far better service then at Damelin. I willl never recommed Damelin to any of my friend and family I am mad and very unhappy at Damelin cant wait for the year to be over so I can leave.
I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries & Damelin as a whole. My problem started when my assignments where not marked and I was told that my account has been frozen. Only for them to realise that it was their fault on their side as I had paid my fees in full. The second incident was when I was double book for 2 different exams at the same time and I did raise this on time with Damelin, however I was told that both those exams needs to be written at that time. The exam venue told me this was not possible, I then ended up writing my exam at work, after a huge fight. The one thing which makes it unpleasant in dealing with Damelin is their unwillingness to deal, help and sort out problems with their clients. Recently after I wrote my last batch of exams, Marketing Management 3 didn’t have my results and a couple of consultants where to investigate and follow up for me, then call me back, however non of them did. Theo Pillay, who is apparently their manager, is worse, because he can’t even attend to client queries which need to be escalated. What type of manager is heshe? Does heshe even know what is going on in there.
I write this letter as a last hope. I pleading on your sense of righteousness that you can assist me.
I completed a B. Comm degree at Damelin in1999 and was fortunate to get at a job that made ends meet. How ever the problem arises now. I have been offered a good job by a big company. This is my chance to get out of the ruts and finally become somebody.
When I graduated I was not able to attend the graduation ceremony and as I had a job I didn't need the Degree copy. Now with this position that I have been offered I need the Degree. So in Feb 2010 I approached Damelin for the Degree. I have sent emails after emails to them Durban kept blaming a person in Johannesburg and vice versa.in the mean time the company that has offered me the position is getting impatient. I do not blame them its been six months of pleading with Damelin. On the 10th of Aug 2010 I went to Damelin in Durban and said I need my degree now, they eventually gave me a letter on a Damelin letterhead confirming that I had completed the degree and a copy of my degree was on route to me.
Yesterday the 11th a day later I get an email that says I have to contact the University in the U. K to get my degree. Note that Damelin is the sole South African partner to this university as written on their website (Oxford Brooks).
I need my Degree, all I am asking is a strong phone call from you to Damelin and I am sure they will give me a copy of my Degree.
Please can you help me!
Jagdeep Singh Soorae
Sir I am at my wits end with Damelin and have never in my life had I been dealt with so badly and the lack of service from them is appalling. We contacted Damelin in February 2010 to enrol my son for a journalism course. We paid the R1000.00 deposit only to be told that because I have a bad credit record I have to pay an additional deposit of R2500.00 This I did immediately on the 13/03/2010. We were then told we would receive the study material in the post. After waiting for two weeks we began Phoning on a weekly basis to find out when we would receive the first lessons. We were always told that the study material was in the post. Only on visiting your nearest branch in Pretoria Central on 29 may 2010 in desperation to find out what was actually going on, was I told by a Jeanette that the material is actually on back order. I then decided that this was not acceptable as she could not even tell me when the material would be available and demanded my deposit back. I was then told that they will only return my deposit after I have applied in writing to head office. This was done on the 4th of June. Luqmaar Daniels then sent me an e-mail telling me that my case will be reviewed by the board within 7 days. After waiting for a week and a half I then started phoning Mr Daniels to find out what was decided. After 6 unsuccessful calls (He never answered his phone) I demanded to speak to somebody in authority. Only after getting severely agitated was I told I could speak to Mr Vele. Mr Vele then informed me that my case has not been reviewed by the board but he would make sure it was. After another few weeks wait I phoned Mr Vele and was informed that my case was reviewed and I would be contacted by Mr Wesley Gentry. When he finally did phone me I was told the only options I have is to either Transfer the funds to somebody else who wants to study at Damelin or change my son to another course. This is totally unacceptable I placed an order with them, they could not deliver and after the appalling service I received the only option I will consider is a total and immediate refund and I will never even consider doing business with Damelin/Intec again.
I have endless problems with getting a service out of Damelin Correspondence. They did not allocate my payments correctly and deducted money from my bank account without contacting me at all, I would have paid in instalments but paid up my course within 2 months. Now I can not seem to get my refund back. I had to supply them with my banking details on a letterhead of my bank and they have my details on record and now they tell me it will take 3 months before I get it.. unacceptable!! I also did not receive all my study material which was suppose to be dispatched last month but did not and now they cant because they have a stock take. Their support services never replied to any email and my exam is next month.. I need help I am fed up with them and need help urgently cant do this on my own I have tried, if you need more details on when I have contacted them and their so called attempts to help me. they dont get back to you if you suggest a manager needs to take care of this
I applied for a refund fo R380 with dameilin in March 2009 and till today 25 February2010 I havent received my money. I have called damelin a lot of times with no success and have also received calls from their consultants saying my money will be paid but they still dont pay it. I dont know what to do anymore and I want my money. The last person who called me from Damelin and promised to help me never got back to me and he doesnt even return my email or answer my calls. His name is Luqman Daniels.