Damelin Correspondence College [DCC] review: Poor service, lack of communication 1

I am writing to formally lodge a complaint against Damelin College regarding their poor communication and failure to deliver the promised educational services.

I enrolled in the Higher Certificate in Marketing Management program through Damelin (distance learning) intending to commence studies in 2024. I made the requisite payment in early January 2024, as instructed by Damelin, under the assurance that studies would commence promptly thereafter.

However, since making the payment, I have encountered a series of disappointing experiences with Damelin. Firstly, there was a complete lack of formal communication from their end, including no welcome correspondence or information regarding class schedules. Despite my repeated attempts to contact them via calls and emails, I received no satisfactory response until much later.

After numerous follow-ups, Damelin finally informed me that introduction classes would commence in the week of 28 February, and the first week of actual classes would begin in the week of 4 March. However, to date, several modules' course content remains either unavailable or incomplete, with incorrect dates if uploaded at all.

My frustration with Damelin's poor communication and failure to fulfill their promises has reached a boiling point. Their disregard for students' concerns and their apparent inability to address fundamental issues call into question the credibility and integrity of Damelin as an academic institution.

Upon further investigation, I came across an article detailing a similar experience of another student, which sadly reaffirms my concerns about Damelin's lack of improvement and commitment to its students' welfare. Refer to the link: https://briefly.co.za/editorial/features/159824-damelin-correspondence-college-year-long-nightmare-student-study/

As a student who aspires to improve my prospects through education, I find myself feeling utterly helpless and disillusioned by Damelin's conduct.