On 1/30/12 my family and I attended dinner at the 3956 broadway new york new york location. I had one of the worst experiences ever at that location. We stood for over 10 minutes waiting to be seated the hostess that was on shift was sitting down at a booth and we had to sought after her to get seated. Then we waited another ten minutes until our server named patricia p. Came to our table and that was just for drinks. We barely seen her the entire time we had to keep looking for her when we needed additional napkins and extra condiments. What ended up happening was other servers had to help us with our needs. She never came back with our ticket we then had to hunt a manager down and they were no help. Another server had to find patricia p. And in the and she over charge me on my bill. After I explained to her the incorrect charges she then takes off three dollars when in return it should had been six. She walks away again and another server had to take my payment. All the while two managers where right there talking while this whole problem was going on. I would like to speak with someone immediately about getting my credit back on my bill. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.