I visited their Washington Heights, NY location today and picked up an order totaling $103.36. I came all the way from New Jersey to pick up this order. After picking up my order and driving back to NJ, I stepped out of the car and the bag with all of the food busted open at the bottom and the food fell all over the floor. It was unsalvageable. I called the Washington Heights location and they advised me that I would need to pick up the food and bring it back in. When I complained that the food was all over the floor, they advised that I would need to drive all the way back from NJ to NY to show them a picture. I'm absolutely livid. They overstuffed one bag with my entire Order and caused this to happen. They are responsible and should be held responsible. I would like an apology, as well as a full refund for this inconvenience. After spending so much money at BBQ, we still had to purchase additional food in NJ.