Dairy Queen
reviews and complaints

Dairy Queen located at 2019 Pepperell Parkway in Opelika, Alabama 36801 I have gone to this particular Dairy Queen approximately 7 or eight times. Every time I have been in there the people who take orders do not smile and they behave as if they would rather be anywhere than there working a job. I have gone through the drive through on three occasions when there was no one eating inside the restaurant and absolutely no cars in the drive through lane yet the person on the intercom would immediately say "hold please" and not get back to me for a few minutes. I have talked with many other people where I work who all say they have the same problem at that Dairy Queen and that the people who work there are snotty and rude.

I had out of state company on December 19, 2004 and they all wanted to get come ice cream in the evening. We went to Dairy Queen. Two of us wanted a Hot Fudge Sundae with bananas and the waitress said they don't have that. I asked if they had any bananas and they did. The waitress said they can't put bananas on Hot Fudge Sundaes because the owner-manager won't let them. I told her I would gladly pay for the banana that went on it and she still said she couldn't make them that way. I asked her if she would sell me a banana so I could put it on there myself and she said she couldn't do that. The two of us who wanted the Hot Fudge Sundae with bananas ordered a banana split with all hot fudge on them even though it was more than we wanted to eat. Then the waitress said they were out of nuts and whipped cream but they charged the same price as if the toppings were on there. The waitress was very rude during the whole encounter.

I know that all Dairy Queen's are not run in this manner because my Son and Daughter-in-law said the Dairy Queen in Auburn, Indiana would make them a certain sundae that they didn't have up there, but that they used to get here in Opelika, AL. She said they asked how it was made and even what price they charged so that they could make it for them.

This Dairy Queen is a disgrace to this area, who is trying to promote good will and growth.

I recently quit my job as manager for very personal reasons and i am now getting phone calls about the new assistant manager.These calls are not only from friends but also from loyal customers that tell me that this woman is bad trashing my name. We live in a small town everyone knows everyone and my customers will always be important and I dont appreciate this kind of name trashing not only for myself or for my husband. I will notify the cooperate office and also the new manager in charge. I have no regrets and I also hold no hard feelings to the new manager.But when it comes down to my getting phone calls from customers then there is something with the management. I appreciate everything that Jane and Wade did for me and my husband.

I purchased a blizzard for my son and once we got home, he bit into something very hard. There was a peice of metal off of the shelving inside his icecream. Luckily he was not hurt, but this could have been a deadly mistake. How can an employee be so careless. After returning to the store with the metal, I was refunded my money. Wow. My son could have choked or been severly injured and the manager gave me my three dollars back. How thoughtful of him.
PLEASE BEWARE. Someone may choke next time. I will never return to any Dairy Queen again.

I called in to order a cheesecake blizzard cake for a birthday. Thinking everything was good we cut into it and it's their nasty basic chocolate cake. I called them to see what happened and to get it fixed and they consistently sd that I didn't specify I wanted the cheesecake cake. When I called I told the 1st person on the phone that I wanted to order a cheesecake cake then I guess they gave the phone to someone else to complete my order. I don't know how I was supposed to know this. So because of there laziness and lack of communication they just ordered me what they wanted me to eat. So I have this cake that we don't want. I called the manager and she kept blaming me for it saying I should of specified, which I did, what cake and it's my fault. The only way they will give me a refund is if I have the whole cake to bring back. I told her I do have a child and she expected after happy birthday to eat a piece of her daddys cake so she ate a piece, but the rest of it is there. She sd she wouldn't give me a refund since it's been cut even once, I guess they just resell the old cakes that people brought back, and how was I supposed to know I have the wrong cake w/out cutting into it. The "owner" kept argueing w/ me like a child, going huhhhhhh and blaming me for the whole situation. She obviously don't care about her business and her customers. This is the 1st time I bought a DQ cake and the last. Probably even the last time I eat at any location. Myself working in customer service I couldn't believe how she was treating me. It's like she wants her business to go down and if I was Dairy Queen I would NOT let her be an example of my business.

i have a cousin living with me amd she recentlly went to apply at dairy queen and the new manager(i know she new because the old one just left ) told my cousin that she was not going to hire anyone under 18. that not legal then as my cousin was walking out she saw that ther were some children cleaning the dining area now ill say they are about 9, 10 yrs old and they called her mom that just bad managment

Hi, my name is tammy and my sister and i went to dairy queen in cortland, ohio and there was a something in my icecream and very nasty, when you think about it, so we call the store and the only thing they said was bring it back to the store. And wanted me to bring it back. Then the store manger, there called my sister back and said that she lied to them about it after a couple hours like give me a break please. I will never go back to that store because that dont even care about what was in my food. And the manger was making my sister very mad and disrespectlful to her and i got really mad then and, the fact they did not fix the problem and very rude. And he tried to say there was no way because of a camera there. So i would like you to email me back please.

A friend and I went through the drive through of dairy queen in wilmar, mn. After waiting for about five minutes, we finally were attended to. First, I ordered a plain cheesecake blizzard the employee was confused and asked if I had ordered a banana cheesecake blizard. I replied, no plain cheesecake. She then replied, is that all. I then said no and ordered another plain cheesecake blizard with brownie. We pulled up to the window, paid-the total was $6.83. She was obviously still confused as she came back to the window a second time. We explained to her that by plain we meant no strawberries! Five minutes later, a different employee came to the window with our blizzards. One strawberry cheeseake and one strawberry with brownie. I looked over to my friend and before I said a word, she acknowledged that she had made the wrong blizards. We watched them discuss the situation as she returned to the group of four other employees. We waited another five minutes and a older man came to the window, we assumed he was the manager. Before asking us what happened, he accused us of being confused and confusing his workers. He did not hear our order and treated like small children. He told us to take the strawberry blizards and leave. He would not give us a refund. After arguing with him for five mintues, I was so upset I just drove away. At this point it was not the icecream I was upset about-it was the service! We pulled into the parking lot to discuss what should be done. We decided to return to the drive through and ask to be treated as normal customers and just reorder. We were told to wait one moment. The man we had preveiously encountered stormed out of the back door to approach us at our car. He told us to drive up to the window so there would be no confussion about "strawberries, cheesecake, bananas, or brownies". We told him we would like to be treated like anyother costumer and we would like to reorder. He replied in a rude manor "well thanks for the business". We drove up to the window again to pay for the same order-we paid $7.28! A different price than the first time! We are submitting this not because of the wrong order but because of how digusted we were with how we were treated!

Today i stopped at dairyqueen restaurant at the willowbrook mall location. It took about 15 minutes to get our meal and on the second bite of my ultimate burger i noticed that the meat was badly undercooked. I returned the burger and asked for a refund. They reluctantly refunded my money with a simple "sorry". They didn't bother to offer me another product to replace the under cooked one. I returned to my seat to finish my pop and fries when the couple sitting near us also noticed their burger was under cooked. This is a dangerous practice for a restaurant to continue doing especially with ground beef. I tried to find a contact number on dairy queen's web site but had no success finding one. What do they have to hide?

I ordered two chili cheese dogs to go, as I was taking my second bite I could taste somthing different. Upon examination I found mold on the bun of both. If the chili had covered all of said mold who knows. I took the food back to store and they returned my money and laughed. No apology was offered... only embarassment. I have been frequenting DQs for thirty years. Sorry to say, that will be the last time. I will not fail in my attempt to explain to all who will listen what great food and service I recieved on the aforementioned day. The next time someone is in this type of situation I reccomend that the money is returned and a heartfelt apology is given forthwith. Along with that a coupon of extra may stop that customer from moving forward as I fully intend. The Everett health department is my next stop as wellas the better business bureau.

I want to know why, when you advertise something on TV, why the Dairy Queens do not adhere to the ad.

We went to our local Dairy Queen to purchase two of the Peanut Buster Parfaits that you are advertising on TV. When we got there, we were told by the "kids" working there that the manager did not want to go along with the ad.

I think when a company advertises something then all of it's franchises should adhere to the advertisement. This is not the first time this has happened at this Dairy Queen.

Needless to say, we left without buying anything. Besides, where was the manager? Nothing but young kids in there.
Perhaps that is why service is sometimes very slow.

I hope that this problem can be corrected because we do like Dairy Queen products.

Thank you.

Took my two children to Dairy Queen this afternoon. I had no choice but to use my debit card since I had no cash on me. When I was informed that there would be a .75 cent charge I very nicely told the girl " I know this is not your fault, but please tell the owner or manager that I will not come here again if you are going to charge for using my debit card". She rolled her eyes and SLAMMED the window shut. I later called and asked to speak to owner or manager and was told there is no manager and I would have to call back in morning. Left name and #. I doubt owner will even get it. I asked why there is no manager on duty, which I find hard to believe if I am not mistaken this is a health code violation. Having managed a restaurant for 7 years, I believe there always has to be a manager on store site with food managers card. If I don't hear from owner, I will call health dept. I was also told there are "no managers" because "we are all equals here". I am now a teacher and I want to know what ever happened to respect, especially for adults. Maybe these kids should not have a job. I have lived in this town all my life and know a lot of people and will relate my experience to many! I think I have a right to voice my opinion about the .75 cent charge and tried to do so nicely and had window slammed in my face. Flagstaff is an expensive town and I will not be spending my hard earned money at the only Dairy Queen left in this town!

Today: 1 July 2008, about 3:30 PM I pulled into the drive through and the female on the other end ask me to wait a moment. I timed my wait as I had a similar problem on my last visit to the Edinboro Dairy Queen. I waited five minutes and then pulled up to the window and in a rude tone the girl ask me what I needed and I asked I would like to place an order. She told me I did not register on the head set. So, I ask her who ask me to wait a moment. Then with a smirk on her face she said I am sorry. I told her sorry does not cut it and you are not sorry as the expression on your face gives you away. I ask her what is wrong with I apologize. About that time an older female came over an ask what the problem was and I told her the same story. She was more frustrating than the young girl as she keep saying I AM SORRY even after I said something about I apologize! I received and paid for my order and started to drive away and thought better. I parked and went in side and ask the older female what the manger's name was and she said, I am the manager and the only manager. I ask for the owners name and she said I can not tell you. Then I ask for the owners phone number and she said I can not give out that information. So, I ask for an address of the owner that I may contact him and she gave me the name of a corporation in Imperial, PA. I left a very disgruntled customer and swore never to return to that Dairy Queen!

On my previous visit I waited at the drive through until the person behind me started blowing their horn. I moved to the window and knocked on it to attract some ones attention. When the girl come over she told me the person with the head set was talking on the phone. I ask why she did not give the head set to another person. NO answer!

Solution: give your managers management training and/or PR training! With all the students out of work this summer it seems as if you could find better help!