CVS
reviews and complaints

The Cvs Store at 2290 Central Park Ave, Yonkers, NY 10710 . Has bad customer service a young lady by the name of Khizra was ringing me up and she had a bad attitude. This isn't my first time having a problem with her. She always have an attitude. I always shop at this Cvs store an every time I come in I leave happy. She makes me not want to come back to this store again .Speak to her or change her. Thank you .

Date: March 25, 2017 Time: 9:13pm Manager on duty: Jason Munoz
I went into the store to purchase coffee & bread, I chose folgers coffee because there was a clearance sign on it for $5.89. When I rang it up at the self check out register it rang up at $6.99. I asked an associate if they could check the price and I mentioned the clearance label. She came back and said it was for the "breakfast blend" and I had the "classic", I asked her if she can get me the breakfast blend. It turns out there was no more, so I asked if they would grant the price difference of $1.10 she said she would ask the manager. The manager was Jason Munoz, which was extremely rude and needs an in service on customer service. I asked him if he would grant the difference in price since the sign was still on the shelf. He raised his voice and said "No once we are out of the product its done" I said well since the sign was still there, can he grant me the difference, he walked away before I could finish and mumbled "no mam" I told him that I work in customer service and that he lacked good customer service. He continued about is business like I wasn't even there. I paid for my items and walked out. I am a frequent customer at this specific store (Secaucus, NJ) and although the item was done as a courtesy I believe he should of granted the $1.10. But instead he was rude and lacked management and social skills. I think you should have this manager take a course in customer service and maybe some social skills. And to satisfy me and keep me going into your store for future purchases you should provide me with either a gift card or a free tub of coffee for having to deal with this antisocial rude manager you have employed. My contact number is [protected] and my email is [protected]@comcast.net. My name is Linda Chiari-Figueroa and I reside @ 220 Meadow Lane, Apt. C7 Secaucus, NJ 07094.

Today I was at the CVS at 640 Arthur Kill Rd, Staten Island NY 10312. When I attempt to speak with the pharmacy technician regarding medication coverage she gave me a attitude and was acting like I was bothering her. She never mentioned to me that my medication came in generic form or explain any coverage. I been fulfilling my medications here for year and this is the first time I encountered this type of behavior and attitude toward a steady customer, I am very upset and disappointed and will no longer due business with CVS. Employees should be evaluated and given training on how to be more professional and polite toward there customers.

Sincerely, I request your cooperation, since I bought last week between the 13th and 17th of February, a play station store coupon of 50 $ to redeem. But when trying to redeem it rejects it and apparently was not activated by the cashier, since another coupon was bought on the same date, if allowed to use.
The shop where you make the purchase is: Neighborhood Shop
Cambridge, MA, USA. UU.
In those days I was in an academic activity in MIT and I am currently in Bogota Colombia, my place of residence, so I can not personally address the store.
I send photos of the coupon:
I'll look forward for your answer.
Best regard.

I sent a e-mail to Dianne.[protected]@cvscaremark.com on march 15, but I have not gotten an answer yet

Every time I speak to somebody regarding my medication they are completely rude towards me, they also have given me the wrong medication more than once . Today I called to do a refill and they needed primary insurance so I had to give them a call back when I called back to do it they told me to bring my insurance card I asked if I could give it to them over the phone and the lady replied and said "No but you can bring it to us" then I said really I can't give it to you over the phone and she just repeated herself. She was completely rude . I am going to be going to a different pharmacy.

Wythville va store I called asked my doctor could she lower the MLG to my gabapentin yesterday 600 to 400 cause the 600 was upsetting my stomach I never did say I was going to pick it up yesterday or did I want it now but ur dumb college educated no common sense assumed I did so she assumed I was a crackhead so she calls my doctor so the pharmacist put her cashier on the phone states that she call me me today but she never did I had to call my self and then the pharmacist never got on the phone to tell me anything all I asked my doctor to do was my next refill was to call 400 in instead of 600 I already knew I had 600 still left im not dumb in other words she assumed I was a dope head selling drugs when she doesn't even no me im fed up with her attitude toward people she thinks she is better then anybody I mite not have a college education but I do have common sense if something is not done about her I will contact a attorney for character sanition on me try me I sued manpower and Hardee's and I won especially when I don't even have a criminal record or drug conviction [protected] my name is Robert fifer

Wheres Kyle? I've been coming to Cvs on Bonanza and lamb for years and I've never had any issues with none of the employees in the pharmacy until they got a new manager. She keeps messing up on my prescriptions. She forgot to give me my daughters amoxicillin and that's not the only time she has messed up. If I have any other issues with her I'm going to have to switch to Walgreens. I'd hate to do that because everyone there is so nice but I can't have her messing up on mine and my daughters prescriptions.

I went to the pharmacy to picked up my medication and drop off one. As a being attended by the cashier, I have my information to get my prescriptions, she explained that out of 3 only one was ready and that didn't have record of any other med to be refill. I explained that my doctor sent that prescriptions about a week ago, she then said to me that she don't Know what to tell you but is almost time to close and we don't have time to refill your prescription. At this point I looked at the time it was only 4:15pm, so she did have time to refill. Then the pharmacy manager helped me and the service was even worse. All I know is that if you as a manager don't have the patient to deal with people so quick your job then. He was very rude and not helpful at all. Tomorrow I will pick my med and switch my med to Walmart.

Store at 2690 Mount Vernon ave, Bakersfield, CA, 93306. Extremely rude night shift management she seemed like she was pissed off and hated the world as she harassed me. A pair of glasses i was trying to exchange was rudely taken away from me then the woman "Susie" took my receipt and keeps my glasses cause they were different from the receipt. On top of that i heard her mumble "im just doing my job lying jew" as she walked away.

On February 21, 2017, I drove through the drive-through to pick up my prescription for Bupemorphine 2 mg 53 tablets. The CVS is located on 32nd and Union Hills. As I proceeded to pay for my prescription I pulled ahead because there was a vehicle behind me open up my prescription bottle and can tell that there was not 53 pills in the bottle there was 21.I turned around and automatically spoke to the same person that helped me with the transaction the pharmacist then came to the window and told me that they counted them three times and it was circled in red and I told him I was aware of that but there was only 21 pills. The pharmacist on duty proceeded to tell me I was a liar and that was the end of it I paid for an extra 32 pills that someone else pocketed and I know I can do nothing about it. I think those cameras out to be checked because someone took my pills

505 Clarksville Paris Texas a bald white male threatens a customer at 10 : 30 am Saturday March 18 2017. The owner who wrongfully accoused this crimeless victim deserves to be trialed at a court of law, describes the victim for harassment related charges and is willing to sue for compensation of sorts. The owner, white, bald and angry, a person who cannot control his misbehaved anger and leashing out at a customer for no apparent reason chases him outside yelling and threatening to arrest without probable cause. Alleged victim will contact the appropriate legal measure untill this is resolved.

Dealing with risk management they will not pay my medical bills that I got because there pharmacist gave me bad meds that I was allergic to. No response I filed a complaint with the attorney's general office today and will file a lawsuit in the next 30 days. I almost lost my life from this incident. We had communication, I forwarded her my medical record from the hospital the one she stated the hospital had no record and no response as of today. left a VM today.

Today I went to pick up my prescription and was told my insurance doesn't cover the request made by my doctor, which I completely understand. I was never asked or told about being able to pay out of pocket for the prescriptions until I was told by a relative. I then requested how much additionally I would have to pay and was told at which I then asked to pay the additional to keep the full prescription. However, the additional pills were already taken out and needed to be put back in. The aggravation and anger was written all over their faces, which grant it I would probably be a little upset too if I were them. However, I was very nice and did not appreciate the attitude I was given or having my medication thrown around while the pharmacist rolled her eyes. I understand they may have had a tough day and my request probably was the last they wanted to deal with. However, I would recommend expressing my frustrations when the customer isn't present because it is very uninviting and makes me want to pick up my prescriptions elsewhere. I have always received great customer service from this location, but today was not a good day.

CVS could not resolve my issues yesterday nor today. Dates 3/15 and 3/16, with my insurance coverage. I transferred my prescriptions to Walgreen's and got myself registered and my needs met in less than 15 minutes. So what is CVS' problem?
I have United Healthcare/Verizon Advantage Plan as of this year. My pneumonia shot is covered 100%. CVS could not get my new coverage to cover my shot. Kept saying my Medicare was incorrect roo something to that effect. I even had customer service on the call with me this morning for 30 minutes walking them thru. Still unsuccessful. Medicare is not involved or the problem! I told them this 3 times! I waited 30 minutes in the store yesterday and was unresolved. On the phone this morning another 30 minutes wasted. Do they know how to fill out the insurance info in the computer? Evidently not! No problem with Walgreen's. You need to check out your program for slicks or the store pharmacy. Clerks need training or something. They said I would have the same problem elsewhere. Not so! I told the pharmacy I was moving my prescriptions over and no longer dealing with them. One person was snappy with me and said then go elsewhere if you can get better service. That's exactly what I did. I have been with CVS for 15 years and have noticed they are not very customer friendly like they were at one time. Don't even try to get me back! I was very pleased with Walgreen's and here to stay! They gave me 3 days of running around!

I have been there multiple times and I should not have to look and make sure they did their job right . I had my kids prescription filled and it clearly said mix and they failed to do so and I didn't find out till I got home. Running the prescription waiting in a line for them to do somethibg they should had done the first time has made this the last prescription they will fill for me.

I want to make a complaint this was not the first time I have left upset with this pharmacy located at 2075 E. Hatch Rd.The Pharmacy is the worst I have ever encountered. I had got a couple prescriptions sent from my newborns pediatrician since around 10:30 am on 3/13/17 .My daughter started running a fever I had to call the pharmacy because it was around 5:30 pm and they still did not. All me or text me about my prescription. I am enrolled in the auto message and text, I was on hold over 30 minutes.I gave them my info and they said for me to go by I go and they still do not have it ready. They told me they will expedite it and will have it ready in 15 to 20 minutes. Over 25 minutes pass and nothing.I got back in line to ask what is going on, I hear a pharmacist call my daughters name just the first name and makes me get out of the long line. I go and she ask info Oh and it's not mine she says it's a different person. That I need to get back in line very rudely to me. Like it was my fault it was a different person She should of called the entire name not just by first name .clearly it was her mistake. I told her I been waiting all day and they told me it would be 20 minutes more. She didn't care gave me and attitude very unprofessional and said just get back in line .Does she not have the correct training to call the whole name .no customer service skills at all . UNPROFESSIONALISM! a lady with a big wording tattoo around her neck collar bone. She really needs training or this is clearly not a job for her.During all this my newborn is running a fever.This is just ridiculous that there is always something going on with this exact pharmacy other family member have also had problems with this one . What is something what if happened to my daughter between all this waiting time. I had to end up buying something over the counter and wait till I got a call back from her pediatrician for amount to give my newborn. Very disappointing most of the CVS I been to they are always rude to you.

I was just at the cvs on cresent road in clifton park store number 996 I believe, and I was inside at the pharmacy and the young girl checking me out so extremely rude on her tag said intern, if she's just interning and this rude i'd hate to see her full time, I want to hand her my cvs card and she said no I need your license very snotty and when my order was complete she didn't hand me my bag, she held it out then dropped on the counter and walked away, this isn't the first time she was a little brat either I believe it was last month and had the same thing happen, she is a very rude pharmist in training

I am just over going to CVS for reasons that they are #1 Rude and any personable customer service that use to exist is gone. The pharmaceutical tech usually acts like a guard dog when you arrive to drop off your RX because she has to be certain that you know it will be 2hrs later that you will receive your medication. One time I was shorted 30 pills. It was suppose to be 150 and I recd 120. Big difference! ! One time at the drive up window the lady sent the script back to us and said Quote " Go to your own neighborhood " I was completely horrified. I've already changed my son's business of 1500. Monthly to costco. My husband and I will be next. In calling corporate to complain..I was on hold very long time, nobody could answer the phone. In complaining to the young girl at the register she said " I don't know what to tell you"

My wife went in to pick up a few prescription and to have one canceled on March 7th. Her first encounter was with Pharmacist Assistant. He was rude and condescending. My wife was in tears and sobbing. He next interaction was with the Pharmacist and he was no better. She left in tears vowing never to go back.. Bad choice for Target to switch to CVS in store pharmacy.

She later told me that the assistant was absolutely rude he kept on telling her that her grimmer was incorrect in the context she was using it. This when she was embarrassed by his comment she went to correct herself he would make another snide remark regarding their conversation. At this point she was in tear and the Pharmacist came over but was supporting his assistant. My wife was so distraught she left in tears and had to ask a Target employee if Target had a manager to talk to about the interaction. The Target employee state the CVS was under there own and not Target. This is outrageous and not okay. Something needs to be done. She has had numerous other negative interaction with this same assistant in the past. CVS needs to remove or transfer this person.

I have been a regular at my CVS pharmacy for 3 yrs. Never once have I been so insulted and spoken rudely to as in the past month w 3 different interactions all involving one person.

1- I was dropping off a written prescription. I was called to the window where my paper was taken, she did 1 or 2 computer entry- then told me-oh, you are filling to soon- I can't help you at which point she gave my paper work. I started to tell my situation while she continued to shuffle med baskets and pill bottles, not once acknowledging me. At this point her coworker told her she forgot to do xyz in morning and her reply to him was- I was too busy, we lack team work and I don't feel like being here today. I was still at the window and I got out of line went to a different staff and asked him to file it because I literally was begging to not stand up do to weak muscles.

2- Next day, medicine follow up call .Same person from first interaction. I called to check on its status. Employee picks up the phone and says- Hold on I'm busy right now.
Without addressing her comment, I hung up and called later and got a professional.

3- I needed a medication filled. My doctor sent order over during early morning, I called CVS where the same employee from Issue 1 answered. Stating, I'm a bit busy, I'll do it when I have time. I was direct and factual w her in saying I need that medicine by tonight. In which she said, okay I'll do it right now - pick up ( i asked) 45 mins-60 mins. It came 530, off work. I call to check on med status ( could've gotten done early). Staff member tells me nothing has been started for it and it will be an hr wait.