CVS
Reviews and Complaints

After receiving a message that my prescription was ready for pickup, I had one of the worst experiences ever when I visited CVS Pharmacy, 401 Highway 12, Starkville, MS. Although there were no other customers waiting in the Pick-Up area and the pharmacy staff was well aware of my presence (being that several members actually looked at me, one with seemingly a smirk on her face) I waited over 10 minutes for assistance or even acknowledgement. Actually, during that time, two other people came into the Drop Off area and were helped before me.

It has been over a month since my CVS experience and I have yet to receive a survey, which causes me to believe that CVS management and Corporate Office are well aware of the behavior.

April 8, friday around 1;30 pm I I was waiting at the drive up window to pick up my prescription. There was a car ahead of me. This car took about 15 minutes for its transaction and drove away. When my turn came up your employee told me the pick up window is now closed for lunch! Why did your company make your customers wait then wave good bye to eat their lunch? I wasted 20 minutes of my time. Your website says open 24 hours for prescription! False advertisement! If you want to take a lunch break you must post the hour of lunch break visibly to the customer and stop your false advertisement! This store had a lovely and energetic lady as a manager. I bet she is no longer there this cvs in question is located at the corner of transcontinentsl and west esplande in metairie, louisiana. I have another complaint for cvs located at the corner of cleary avenue and west napoleon. I will use another space.

Went to pick up prescription at long grove il CVS on 4/8/22. It was called in 2 hours before I went to pick up. Went inside to pick up. Pharmacist was helping people fill out medical forms to get a shot. Other lady was taking care of drive thru. She finished up then I asked for help. She put info in so I could get prescription. She stated the pharmacist had to ok the prescription and it would be 3 or 4 minutes I would have to wait. The pharmacist was filling out medical forms and it would be longer than that. I left and said I would come back. Stopped and talked to manager at the store and he said they opened at 9:00 am I said what does that have to do with me having to wait for prescription, It was 12:00 now. Twenty minutes later I went back to store using drive thru. I was told again it would be 3 or 4 minutes before could get the prescription. I said again? the pharmacist came with prescription and basically thru the prescription at me after I paid. Rude pharmacist that should not be dealing with people.

Serious concern with a pharmacist Ms. Mymoon Mohsin working at CVS store #8902.

I went with a prescription for durable medical equipment. During the purchase process, I needed to consult the pharmacist. Ms. Mymoon Mohsin was behind the desk so I asked “Are you the Pharmacist, I need to talk to you”.

Ms Mymoon Mohsin, took my request as offensive and demonstrated a very disappointing facial reaction. She said she did not like the way I talked to her. On further conversation, she said I am intimidating her and she was not feeling safe. Ms. Mymoon Mohsin was wearing a headscarf and to me appeared to play the racial/ethnic card to her advantage and threatened me of potential escalation of calling Cops. I am requesting CVS management to Reprimand Ms Mymoon Mohsin for unprofessional interaction with customer and attempt to bring her race, play her race card to intimidate the customer.

Ms Mymoon Mohsin if not reprimanded is a liability for CVS.

Date: 01/25/22

CVS: Location 301Central street, Winchendon, Massachusetts, 01475

Problem/ issue:

Vaccine Administrator at this cvs location for my first covid 19 and flu shot vaccine did NOT sterilize or clean the area of my skin prior to administering both my vaccine shots on this day during my appointment I believe was at 10 am. Her description: She told me her name was Maria, she had big eyes, medium to larger built. The second shot I had for my covid 19 vaccine about 2 weeks later on 02/15/22, I confirmed with the lady whom gave me my shot that day that the area was suppose to be cleaned and I let her know that my last shots that the lady never did it and she did not seem to care nor point me to any manager to complain. I also requested to see my needle come out of package and asked to see the identification on the vaccine that she was going to distribute to me the second visit because of the lack of professionalism from the first visit, she did this but after opening needle in front of me and taking the vaccine out of canister she then told me that she forgot the top of the needle in the back and left for the back room with my already made vaccine. My main concern is the unsafe practices during my visit and would caution anyone else whom goes here. I thought that was odd and unprofessional and sketchy. I then requested she do the whole process again in front of me and she then did. In addition toward the end of my visit she was speaking with another pharmacist and was making very odd comments that weren't needed, and drinking beverages while working with me. Very sketchy pharmacist and the vibe there. I would look into this locations operation 100%.

On 2/27/22 I went to my local CVS STORE # 07881 for first dose of shingles vaccine. Clerk told me she tried various ways to submit to insurance and it would not go through. I paid out of pocket 203.78. I later called insurance company (Medicare) and was told that the drugstore had erroneously submitted it as a "request and cancel" meaning the shot was never given. The shot is covered by my insurance but the pharmacy manager, Jessica Tamaiev, today told me that they could not re submit to the insurance as I paid out of pocket even though it was their error. Also the vaccine does not appear on my cvs online vaccination record although Ms. Tamaiev told me it would. She printed a page that has some information on it but has new price of 211.99. It does not have the lot number of the injection as is recorded on other vaccine records. I would like this.

Please advise as this has been dragging on and the local CVS manager is both very rude and unhelpful.

Bonnie Olson

I briefly had my prescriptions at the owatonna target store. Very disorganized andthe pharmacist lied to me. When I needed them to transfer the prescriptions, they did not even send all them poor customer service and did not know how to process the prescriptions right! Oh when you do a survey, they do not call you like they say are.

Don't expect to be able to talk with your pharmacist over the phone. They blow off their phone calls or just aren't there. You can wait for 15+minutes on the phone to no avail. Answering their pharmacy phone to talk to their clients/patients in person apparently isn't in their job description. Sad & uncalled for. Where is the management oversight?

My wife and i are Senior Citizens and recently visited our neighborhood store, #7251 in North Las Vegas. We use this store for the pharmacy, buy groceries, and health supplies. We are Care members and have always been treated well.

Today we bought groceries and a bottle of wine. We went to the self serve register like we always do, not knowing we couldnt buy alcohol there, as we had never bought it before. The cashier, Karen, yelled from her register, "you need to come to the register you cant buy alcohol there". I walked over to her and said we were not aware of that and she said, "I told you that" to which i replied you never said anything to us, and she then said,"Yes i did, its not my fault if you didnt hear it". I guess that was a dig on our age. This was in front of a line of customers, and she didnt stop she kept repeating that she had told us. My wife is now crying because she is yelling at us and the other customers are laughing at us.

We have never been treated this poorly in any CVS or any other store before. There was no reason to treat us like that and she could have simply walked over to the self service register and tell us in a normal tone that we needed to go to her register.

My name is mai , I’m a crew member, I was having trouble with my synecdoche , I went to cvs on the 49th street Nyc and I tried to find in the shelf anything to make me better especially that I have to fast for hours for Ramadan month as I am Muslim , I didn’t recognize any so I headed to the pharmacy to ask and the small door was opened and there were many medications for the sinex so I enter a step forward to check which is the better and a lady was trying to help but the other lady spoke in a very rude way to her colleague referring to me , the small door was closed and I was confused between 2 medications and the lady was helping me to choose but the other one again spoke in a very rude way that I have to finish choosing as they will close in 2 minutes so I had chosen one of them but also told her not to give me if I am not having an American id, so they didn’t gave me and it was in the shelf but the difference is that the other one last for 24 hrs .

The problem iis that I felt so bad as I couldn’t sleep till I decide to write you. Nobody has the right to treat customers in a rude way even if they are following rules , there are many nice ways to refuse.

I wish you get my point ,

I walked .7 miles to the CVS on 231 Massachusetts Ave., Boston, MA to pick-up my prescription, which I needed. I was told by the pharmacy employees to come back because they were all going to lunch at the same time. I told them I couldn't come back because I had to get back to work. They refused to get my prescription for me and pulled down the track blinds so customers couldn't get in. This was at 1:00 in the afternoon. I complained to the manager and she said nothing can be done.

Now I need to go the entire weekend without my prescription. I've never heard of a pharmacy closing in the middle of the day. Thought you should know.

I had a cash rewards coupon for $9.19. We had a prescription to pick up and wanted to buy some vitamins also. My husband gave the lady behind the pharmacy counter the cash coupon along with the vitamins and she scanned the coupon and said that we had to use it at the font counter. Needless to say when we got to the front counter when the manager scanned the coupon it said redeemed. My husband argued with him and he came around the counter and told us to get out of his store and never come back. Needless to say, we won't.

This occurred March 31st around 12:00 PM.

Today 0329/2022 from 11:30 to 2:00 pm calling pharmacy at henderson rd king of prussia pa

no communication by phone! trying cvs at king of prussia ,pa

need specific amount of rx

calling the headquarters just transfer me to a voice mail.

I need to contact due to an emergency travel.

Very bad system , very bad service!

I am a transplant patient. I have a Dr's note saying I am immunocompromised and would benefit from a 4th booster. The first time I tried at CVS on Washington in Springfield Illinois I was told I need a doctor's note. I got a doctor's note and came back. The Pharmacist told me I should stick to Pfizer and the CVS on Stevenson Drive in Springfield Illinois. When I got there, I was denied my vaccine and told I needed to wait a couple weeks till the FDC, or some other initials okayed it. CVS is taking appointments for immunocompromised to be vaccinated.