Currys

Sept 5 2023 ordered TV online from Currys with extended warrenty and delivery paid for by visa, delivered on the 7th and taken back to Currys in Chelmsford as faulty (screen only had horizontal line and no picture. Opted to have a different Tv, arrived home and discovered this one had wrong remote so did not function, returned it on the 8th to discover this Tv end of line and they did not have correct remote so cancelled order and had a partial refund and told the warrenty refund would take 3 weeks and come as a cheque in the post.

Waited 4 weeks and returned to Currys in Chelmsford and spoke to Grace who contacted customer servives by phone and was told order had not been cancelled and that my refund would take 4 weeks by post. It did not arrive so contacted Currys by email to their help and support centre after xmas and received an email from Shahid saying he needed a copy of my bank statement or my bank card details for proof of purchase even though I had already sent warrenty agreement number, I refused to send anything relating to my bank account but did send a copy of my puchase by email. Since then I have heard nothing and still no cheque for my refund of £23.40 which I am entitled to

I used to work for Currys and think that I might have a dormant pension.

I worked for the company between 1971 and 1974 in the Uxbridge High Street, Uxbridge Middlesex UK store and need to see if there was a company pension scheme at this time..

I have tried for 2 days now to get a contact number with no luck. The nearest I can get is PO Box number for Sheffield so that I can write a letter.

Amazing to think that this is a tech company with a pension department that does not have phone contact? unbelievable

Order number CUR2229316673

This item was faulty, we waited over a month for it to be repaired and since it's a washing machine that isn't great. Finally we were told it could not be fixes and so was collected on the 14th November, which we needed to arrange

I have had no refund. The case was supposed to be escalated under case number [protected] and I have had no contact

I purchased this product on the 16th of November.

I have been told

by the store I purchased it from that I cannot return this product. I have been to

the store 4 times complaining that the machine wont access my password. They have looked at it and supposedly reset it.

Each time I have been back because it doesn't work. It will not recognise my access pass.

I am 75 and in bad health. I have paid £1400 plus insurance and I am not prepared to go back again.

I want my money back and in full. If I do not get a reinburssement. It means I might as well throw this machine away.

Although £1400 is not a lot of money to you or Apple. It took me 18 month to save this money.

The store is reluctant to reimberse my money in Warrington.

I must now insist that I get my money back

I would like to complain about my Samsung television which broke down last week. While watching the BBC iplayer the screen froze and then failed to show any image despite all efforts. I contacted Curry's by phone and was directed to Samsung who informed me that my television was out of warranty. They offered me a significant discount if I purchased a new TV through them but had my concerns, so I bought a new JVC television from Currys, but missed out on the 25% discount.

I am concerned that this product is less than 2 years old (receipt attached), and I see that case law suggests that an average life expectancy of a television should be 5 years but typically last for 8-11 years or 50000 hours of use. I see that there have been successful claims through the small courts for very similar cases in the past.

I believe that I am due some recompense for the unusually short life span which my product lasted, and I would be grateful if you could consider a proportionate offer of compensation to save me taking further action.

On the Sunday 19th November my son and my myself went to Kingsway Curry’s in Derby to return an item. This was around 2.15 pm and we were dealt by John on customer service. Can I say this person was very rude and confrontational. My son had used his birthday money to buy a very expensive console which was £700. The item was purchased on the 9th November and still under the 28 days return guarantee. According to him if it’s opened we are not entitled to our money back? I have checked with my solicitor and they have informed my that this is incorrect. I am appalled and upset by the treatment I received from your staff. As we were leaving I was a couple of your staff laughing at us. This is unacceptable behaviour and I will be pursuing this matter further

Order no 7447449662 delivered with two dents in freezer door, immediately, I tried to ring 03445611234 (as advised on the order confirmation) on 3 attempts but was unable to get through at all.

Reluctantly, I accepted delivery with 10% discount, this was confirmed by delivery driver, after he contacted Currys.

However when they attempted to change the fridge freezer doors around, from right side opening to left side opening (which is an option of the delivery and installation which has been paid for) they lost one of the screws behind one of the panels inside the freezer and therefore could not complete the task.

Effectively they could not complete the delivery.

(even if they had spare screws which they obviously did not have, I would not accepted delivery with a rough screw floating around in the body of the freezer)

I asked them to return the freezer and subsequently Currys have been informed by the delivery driver and Currys have given me a new order number 7447456948 for the same fridge freezer but they have not given me a date for the delivery.

When is it going to be delivered?

I have called 03445611234 and 03445610000 repeatedly but they cannot tell me the delivery date (that's when you can get through to them!)

I am surprised at such a well established company as Currys have such a poor delivery service but even more disappointed with the customer service I have so far received.

Regards Mr David Callaghan

4 Meadowgate

Worsley

Manchester

M282RB

[protected]

[protected]

There has been a Direct Debit set up on my account instead of int free buy now pay later , I am being fobbed off on the phone , lady will not give me head-office number or Email address or CEOs name , I am not at all amused. NO-ONE seems to know what to do , Creations say Currys have to cancel the agreement and set us up the correct one and then they will refund me the monies taken , Currys say Creations have to amend it ? i was on the phone for over 3 hours and its still not sorted .. To say we are not happy is a polite way of putting it . WE DO NOT WANT THIS AS A 36 MONTH direct debit agreement with £300 INTEREST .. please get this amended straight away , it is causing a lot of worry and stress which I do not need , I have enough to contend with as my husbands carer .. Awaiting your reply . Regards Hazel & John Hoyle

We purchased a logik range cooker from currys in march 2023 I was having work being done in the kitchen so got my electrician to put in a cooker switch and install the cooker. In october the fan in the oven started to make a loud noise I called currys repair team which then sent out a technician and told me the fan motor needs replacing but he needed to order the part. The technician that came out said that the fan motor should of lasted 6years or more.

Two and a half weeks later (not the seven days promise that is advertised) I got a text stating that the part wont be available until december the 15th and may not get fitted before christmas. I think this is unacceptable, I called the repair team who told me that they could replace the cooker and I was told to ring currys to arrange this which I did but then issues started to begin. I asked the operative on the phone who was going to install the cooker and I was told that I would have to pay the cost I then ask to speak to a manager and she put the phone down on me, I called again spoke to someone else asked the same questions and I got the same reply I then ask to speak to a manager and was told that no managers were available but she said one would ring me at 2pm the next day. No one rang.

I went into a currys store thinking I would get a better respond but that was a waste of time and no one was willing to help me and when I asked to speak to a manager was told that I couldn't.

My complaint is this a faulty cooker where I can't get the part fitted until january, been offered a new cooker instead but then told I pay the cost of £150 to have this refitted when I have already done this.

I then asked for a refund for my cooker so I could purchase another cooker elsewhere and was told that wasn't a option.

The break down of the cooker is not my fault so why should I one have to wait so long to be fixed and two if I go with the other option pay.

I think the customer service I have received is so poor and unacceptable. Not being able to speak to a manger or getting call back when this was arranged by you.

Over the years I have brought a lot of items and never been treated like this

I look forward to you getting back me me on this matter in the next few days.

Regards paul parker.

Thanks for your order! Here's your receipt
Hi Sarah - Thanks for shopping with us. We've attached your receipt for safekeeping.
In the meantime, we'll be prepping your order ready for delivery.
Order information
Order number:
CUR2339373559
Order date:
[protected]:31
Delivery address:
Miss Sarah Brown
24 Jarvis Road
-
SR8 5EJ PETERLEE
United Kingdom
Billing address:
Miss Sarah Brown
24 Jarvis Road
-
SR8 5EJ PETERLEE
United Kingdom
Your delivery reference: [protected]
Ordered item(s)
1x RUSSELL HOBBS - Stylevia 26292 4-Slice Toaster - Black
Product code 747464
£64.99
1x SHARK - Anti Hair Wrap HZ500UK Bagless Vacuum Cleaner - Charcoal Grey & Purple
Product code 532700
£179.00
1x STATUS - Uppsala LED String Lights - 20 Bulbs
Product code 598664
£12.00
1x STATUS - Uppsala LED String Lights - 20 Bulbs
Product code 598664
£12.00
1x STATUS - Uppsala LED String Lights - 20 Bulbs
Product code 598664
£12.00
Specified delivery date
(delivery on Wednesday 6 September 2023)
£9.99
1x HOOVER - HV3CT175LFWKB 50/50 Fridge Freezer - Black
Product code 502155
£349.00
1x Door Reversal Service
Product code 672755
£40.00
1x SAMSUNG - UE65CU7100KXXU 65" Smart 4K Ultra HD HDR LED TV
Product code 724496
£649.00
1x AVF - Options Portal 1500 mm TV Stand with 4 Colour Settings
Product code 233456
£249.00
Specified time slot
(delivery on Friday 8 September 2023)
£45.00
1x INTERIORS - by Premier Jasper Feature Tripod Base Lamp - Black
Product code 354980
£99.99
1x INTERIORS - by Premier Bryant Floor Lamp - Grey
Product code 354761
£72.99
Standard delivery
(expect delivery by Monday 11 September 2023)
Free
1x RUSSELL HOBBS - RHMM701B Compact Solo Microwave - Black
Product code 181069
£69.99
Express delivery
(expect delivery by Wednesday 6 September 2023)
Free
1x ALPHASON - Davis Mesh Operator Chair - Black
Product code 284974
£99.99
Standard delivery
(expect delivery by Monday 11 September 2023)
Free
Your Stylevia 26292 4-Slice Toaster - Black and Uppsala LED String Lights - 20 Bulbs and Anti Hair Wrap HZ500UK Bagless Vacuum Cleaner - Charcoal Grey & Purple and Uppsala LED String Lights - 20 Bulbs and Uppsala LED String Lights - 20 Bulbs will be prepared for dispatch and a further email will be sent when we have your products tracking numbers (if applicable).
A courier will be delivering these items.
If you would like us to recycle your old product please take it to your local Currys store – Currys store locator link.
Your RHMM701B Compact Solo Microwave - Black and Davis Mesh Operator Chair - Black and by Premier Bryant Floor Lamp - Grey and by Premier Jasper Feature Tripod Base Lamp - Black will be prepared for dispatch and a further email will be sent when we have your products tracking numbers (if applicable).
A courier will be delivering these items.
If you would like us to recycle your old product please take it to your local Currys store – Currys store locator link.
We will deliver your Options Portal 1500 mm TV Stand with 4 Colour Settings and UE65CU7100KXXU 65" Smart 4K Ultra HD HDR LED TV and HV3CT175LFWKB 50/50 Fridge Freezer - Black on Friday 8 September 2023 (from 13:00 to 16:59).
You can now add or update your contact information, amend your visit date, or check your estimated delivery time [available from 8pm the evening before your visit date]. Just go to visitupdate.currys.co.uk and enter your order reference number ([protected]) and post code. You can use this to also live track your delivery on your visit date. If you have provided us with a mobile number, we will send you a text message as a reminder.
What will be done for you?
• We’ll unpack your product and dispose of the packaging for you.
• Before we leave, we'll make sure you're happy with the work we have done.
What do you need to do?
• Be available at the property to accept your delivery.
• If you’ve purchased our recycling service, please disconnect your old product before we arrive and ensure it’s free of water (fridges/freezers will also need to be defrosted). If you’ve also purchased installation, we’ll disconnect it for you.
• Please bear in mind, we reserve the right not to complete your delivery / connection if it could cause injury to our delivery crews or to you; if it could cause damage to your property; if there is insufficient access to your property or if it falls outside of the technical connection requirements outlined by the manufacturer.
We’ll also take your small electronics for recycling. Just have them ready for our driver to collect as soon as they arrive.
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