Currys review: Accessing my renewal care & repair plan

Having received a letter from Currys to say that my Care & Repair was due to expire on 24 November, I sat down and filled in the form for renewal. My reference number is G2BM94FE. I received the message that my payment was being processed and it would take 15 seconds. I waited 10 minutes and nothing happened. I rang up the phone number given in your letter but just could'nt get an option that would help. I then rang the other number given on my mobile being [protected]. I explained all to you associate but he told me that they had a problem with my address! I said that the plan should have my address as 2,Hunters Roost,250,Kings Ash Road,Paignton.TQ33XL. But this seemed to be in conflict with what he had. Now I have attempted to try another of Currys means of contact but when I enter the ref No as shown above, it tells me that it has already been used!

Please help. I want to renew but having no success! In addition, what has happened to the payment that was being processed ? Has it gone through and if so, why have i not had a reply!

Hopefully you will be able to resolve this.

In addition, the letter received has the correct address so why is there a problem with the address on my plan?

In anticipation

Robert