Currys
reviews and complaints

Re: CUR2336746656 – Ordered: 07.06.23

Completed brilliant online ordering service on 7th June arranging delivery for new washing machine the following day 8th June. Was surprised by such quick delivery availability.

Received Order information confirmation email @ 14:13 on 07.06.23 advising “Estimated Delivery 08.06.23” – “We’ve got your order and were currently processing it. Once that’s done, we’ll email you again to confirm a delivery date for your new tech. Won’t be long”

08.06.23 still no email received. Called [protected] at 08:05 hrs, line was disconnected by curry’s tel system before putting through to a person!

08:07 called back, now extremely annoyed. Was on tel call 16 mins 28 seconds. Was advised the delivery is out for today 08.06.23 by 20:00 hrs, but still no email received. Raised a complaint as to why I have to ring up to find out if I’m having an appliance delivered or not and why my first call was disconnected. I suffer from extreme anxiety and did this whole process online to avoid having to interact with people.

Hi I am not happy about a recent online order I placed with Currys online (CUR2336289342). I ordered a microwave and a slow cooker. The slow cooker was damaged on the front so I contacted customer services who said they would have it collected and I asked if the replacement would be sent at the same time and was told yes it would be. When the damaged one was collected I didnt receive a replacement so I contacted customer services again (another 30 minute phone call) and was told I wouldnt get a replacement till currys had received the damaged one which is different to what I was first told so this meant I would have to take time out again waiting for another delivery which at the moment is very inconvenient for me.

The replacement arrived about 4 days later and this also is damaged with a small scratch on the front but I decided to keep it as I didnt want the hassle of having to return another item and wait for another delivery. A few days later much to my surprise I had another delivery of a microwave the same as the one I had already purchased! I rang customer service to ask what was going on and I was told I had ordered 2 of each. This is unbelievable. I have had to take time out of my busy lifestyle waiting for deliveries and returns through no fault of mine and have to say my anxiety has gone through the roof and it is fair to say I will not be ordering any more goods from Currys.

Miss S Martin

[protected]

NOTICE OF FULL REFUND

NOTICE TO AGENT IS NOTICE TO PRINCIPAL, NOTICE TO PRINCIPAL IS NOTICE TO AGENT

I purchased a Haier HTF 610DM7 fridge freezer on Wednesday 31-05-23 in person at Brixton branch of Currys. I organised the earliest delivery for Friday 02 June 2023 between 12:50 and 16:50.

The delivery was late and did not arrive until approximately 17:10. However, the engineers called to inform me of their delay and to confirm whether it was too late for the delivery. I accepted the revised time as I was in need of the appliance.

The engineers finished the recycling and installation at approximately 18:10. They advised me on how to close the fridge doors and to plug in the appliance in three hours. I followed their instructions and discovered the following:

• On plugging in the fridge freezer, the warning alarm started ringing within seconds; the noise remains consistent every few seconds.

• The LED light at the left side of the freezer is inoperative.

It was too late to call and inform anyone of the faults. My food items by this time had gone off and defrosted, causing me great distress due to this unexpected replacement.

I contacted this number [protected], Saturday 03-06-2023 to inform a Currys’ representative of these faults and was transferred to the correct department twice.

The first representative stated that Currys’ process is to contact the manufacturer. I was cut off without reaching a satisfactory resolution. I called back and the second representative stated that I am within my consumer rights to get a refund.

I called the manufacturer as advised by Currys’ representatives; however, they closed at 16:30 and I telephoned at 16:31.

Sunday 04-06-23 I made another call, got through to a representative at Haier, and stated that I wanted a refund. Peter advised that my consumer rights are in effect and the onus in on the seller, ‘being Currys’ to organise this refund.

What I would like to request is for Currys to refund fully all costs related to this purchase back to my debit card.

I am disabled with mobility issues using two elbow crutches to mobilise. Therefore, it will not be convenient for me to return to Brixton in person to commence the process for this full refund as outlined by your representative on the phone on Saturday 04-06-23.

What I require:

• Currys to commence the process for me to receive a full refund as outlined above.

• To be updated on the process for me to receive compensation for all my lost food items.

• Collection of the faulty appliance at a time suitable to myself. This needs to dovetail with my new purchase (which will also be from Currys) so that I am in no way inconvenienced.

• As part of the compensation for the distress caused, I will expect Currys to waive delivery, installation and recycling costs on this new appliance.

I await your earliest response bearing in mind that I still have a faulty appliance during a hot weather period. Consequently, managing my purchasing of perishables and daily staples requiring refrigeration and freezing is severely compromised given the constant warning signal given off from the appliance.

I initially booked a valet online, on 24/5/23 but the online system only allows me to book for one item, and I'm paying for three appliances.

I left it until my text request from Zena on 30/5/23 asking for my address and said to her that it is actually for three appliances. she said that she would need that info from Currys to be able to valet all three, so I said I would call them.

I called Currys on Wednesday 31/5/23 and after being pushed between some departments. (27 minutes) I was eventually given a number, which after being on hold for about 10 a message asked me to leave my name and number and someone would call me back.

No one had called me by lunchtime the next day, so I called in again.

Again I was pushed between departments, eventually after being on hold for about 15 minutes I got through to the booking department who would not book anything as they said that I needed the product model and number. This is not information that I have to hand, but they insisted that for security purposes that would not make a booking (even though I could offer all sorts of other security details). They said that they would transfer me to customer services who could give me the information and then I could come back to them. I was transferred and given the model details and numbers. This took also took ages! They then said that they had to transfer me back even though I pointed out that this would mean that I go on to hold again for ages. I was on hold again for more than15 minutes.

With all the Security information that I now had from the customer services team, (as this was obtained from a different Currys department, I don't see how that made any difference to security!). They then made a booking for the other two items. In total for that one phone call I was on the phone for 1 hour and 20 minutes! I have a screen shot photo of this if you need proof.

I'm not sure what will happen on the 8/6/23, which is the date of my bookings. I wait and hope that this becomes one sensible appointment, as I dread having to call in again.

I am disgusted that I had to speak to so many different people, and the amount of time that it took. I am also beyond words at your security policy for me booking a valet appointment, when you have my plan details, you can see that I pay monthly for it, and you have my name and address. Why on earth you need model numbers is beyond belief!

I would like sensible feedback from you for this, some sort of compensation for all the time wasted and frustration caused. (I felt sick and shaky by the time it was over, and was late travelling home as I didn't dare move from my phone).

I would also like assurance that you look into your security policy and come up with something that is not as ridiculous as having to memorise the details of appliances. (Not everyone calls you from their home).

Please respond to this complaint, or I will take this further.

Regards

Rachel Orchard

Currys have a complaint with reference number CC0004701088 which records that a partial refund was requested in March and eventually approved in April. I was told to expect a call back within 14 days, which still hasn't happened. In May I have followed up several times, and on three occasions have been promised a call back within 24 hours. Each of those three times I was disconnected, and I've still had no call back. Today I tried calling the number and waited on hold for an hour before giving up.

I purchased an HP printer on 21st November 2022. I am extremely dissatisfied with the quality of service from Currys as listed below:

I have made so many contacts regarding the outstanding receipts which should have been sent to my email address. I had paid extra which enabled me to order printing ink at a special offer. Without receipt, I have not been able to do so within the deadline
I am still without the receipt which needs to be sent to my account - financial year 2022/3

My conversation at today, I was told I would be put though to 'repairs' I was put through but told to hold and although music was in the background, I could hear a lady singing 'out of tune' which suggest she could not have been busy with a custom and perhaps could have spoken to me. Eventually, the call ended without me being able to speak with anyone.
I am nowhere further - extremely poor service
Joyce Osbourne

Your telephone helplines are probably one of the worst systems in the UK currently. I rang up to find out when our faulty Kenwood Dishwasher would be replaced and spent all morning ringing different numbers, pressing different numbers, getting cut off, waiting on hold for currently 28 minutes and Kenwood and Currys get nixed up as well as your Repair Care team saying they have nothing to do with Kenwood/Currys. If it wasn't so anger producing it would be considered a joke! Not a very funny one though!

We had an engineer come to our house who couldn't fix the item. He said it would be replaced within the week. Since then we've heard nothing and can't get in touch with the right department. A shambolic system.

Today I was keen to buy a TV

I don't haggle or barter, I pay the asking price.

However, CURRY'S encourage their customer to price compare and the claim is that you are never undersold and therefore will match competitors.

To this end, I researched my chosen TV and found it much cheaper online.

Your server desparaged these offers claiming them to be of a different code, and said "anyway, we havent got one anywhere and we are not planning to restock it either."

I went out to the car and ordered it online with the phone from CURRY'S but paused before finalising the deal, and carried the phone back to the shop to challenge your manager.

He was most pleasant, and I think slightly embarrassed but immovable on the offer stating that " there is probably stock but under another faction of the company. Why don't you try and complete the order?

So the TV is ue85bu8000kxxu

RELIANT £1289.00, MARKS ELECTRICAL £1449.00 Ebay £1499.00

Your price: £1599.00

So I bought it at Argos instead.

You still employ [censored] and school leaver who'd sooner play on their phone than make eye contact with a customer 'champing at the bit' desperate to spend his money.

I am very angry because I am unable to contact you as I am profoundly Deaf. I don't think you have an online chat - so I cannot access - I have been awaiting for the washing machine delivery from 10am to 2.40pm. I have to watch for the delivery all time - as I cannot hear the door ringing.

Why is the delivery late? Shall I wait more for it?

Kathleen Grehan

I am writing to complain about my broken JCT fire TV.

I bought this TV in October 2021 from Currys in Hove.

It is now broken and I have had to buy a replacement. The screen keeps clouding and the TV freezing.

I have spoken to your support, Currys and also an independent TV company. They have said the TV is broken and there is nothing that can be done.

I am really disappointed with this product. I would have expected an expensive TV like this to last for more than 18 months.

I think I have been sold a faulty product. And would be grateful if you could arrange a refund of my money.

I look forward to hearing from you.

With thanks,

Helen Wheeler

[protected]

On 20/04/2023 I ordered and payed for a Beko CFG1501W 40/60 Fridge freezer in white. This was purchased for my 88 year old sister in law Marina Fowler who is profoundly deaf and partially sited. I have mentioned this because it has a bearing on events.

The item was delivered to Marina on Tuesday 26/04/2023 to Marina's address Flat 11 Ty Isaf Complex Ty Isaf Park Avenue Risca NP11 6NB. Because of Marina's problems my wife Cheryl was in attendance to assist Marina.

On checking the Fridge/freezer it was found that there was a dent in the door and the salad crisper was broken. Marina and my wife Cheryl agreed to a Beko technician to attend and change the door and replace the crisper. Cheryl was told that a technician would attend today Thursday 27/04/2023 to remedy the problem rather than replace the item.

When the technician rang my wife she was told nothing would be done today as he had to order the parts and the delivery driver should not have told them that it would have been fixed today. So this meant that my wife had made a wasted journey. Also the product would be classed as graded having work done before the item was even used.

We now have to wait for the parts and Cheryl will have to attend once again to assist Marina. I am not happy that a vulnerable 88 year old profoundly deaf and partially sited person has had to contend with these issues and without my wife present would not have been able to deal with these problems.

I have over the last few weeks attempted to use this service i know how it works you check out for me its a laptop and if it has battery life then you make offer however if its for scrap recycling you promise to give voucher of 5 pound i am in need of making a purchase in store .

The only reason i want to make this purchase in store is the discount and the recycling of my old item .

However the stores has no vouchers so cant offer this service because the store manager in my local store said head office don't send any and is sick of asking so best put your laptop in bin and shop around for cheaper product you are looking for

Can you advise please

I would like to bring to your attention the experiences I have encountered on my recent visit to your Milton Keynes Branch of CURRYS.

I am a disabled customer who has a care team for my every day support.

I visited your Milton Keynes Branch to purchase a new built in oven to replace the existing one I had in my fitted kitchen.

Having chosen the oven I then placed my order with one of the Sales Team and also booked a per timed slot for 11-3pm as well as installing and removal. On the day of delivery the installer came at 9.40am when asked why he came then he told me he had 14 other calls to do that day. I phoned Customers Service to obtain a refund. When he brought the oven in I noticed it was the wrong one after some discussion he plug the oven in and told me I had to return to the Branch. I returned to the Branch to find with a Sales Team Member it had been ticketed wrongly. I choose a new oven and booked as before. When the next installer came he was HORRIFIED AND VERY CONCERNED as the oven should have never been just PLUGED in as it could have blown my fuse box leaving me with out power and unable to use my vital equipment for my care.

The installer made several phone calls to try to understand how the error had been made.

I then had to return the the Branch to choose a different Oven again and book for a timed slot and for it to be installed.

In total I have been without a oven for 4 WEEKS and have had CONFLICTING and at times VERY DANGEROUS ADVICE from your staff representing your company when installing and visiting customers properties.

As a result of this I have had to use the time I have with my Care Team to return to the Milton Keynes Branch and have to ask my Neighbours on the odd occasion if they are able to cook me a HOT MEAL.

I ordered 1 x BEATS Powerbeats Pro Wireless Bluetooth Sports Earphones - Navy on Sunday 16th April, paying for next day delivery. I was at home all afternoon and evening and the bell did not ring. The delivery driver sent a message that he had missed me and the goods would be sent to my local delivery pick up shop, which is actually Shawbirch, Telford. However, the next day I received an email stating that the item was ready for collection at Matalan in Smethwick, Birmingham which is approx one hour drive from my home and almost 80 mile round trip.

There are lots of other pick up shops locally that could have been selected rather than Birmingham
I have spoken to dpd who have not been able to help in redirecting my delivery to my actual local pick up shop, not has the Curry's helpline assisted in any way, apart from to tell me to go to my local pick up shop to cancel the delivery, which I find frustrating as I have paid for a delivery for items that I won't be receiving. Please advise if you are able to assist in crediting back the full costs of my purchase, including the delivery charge.

Purchased an XP-3205 inkjet Printer form Currys online on the 14.03.23 and collected it from Currys Unit 3A Battery Retail Park B29 6SJ on the 20/03

The item(CUR2334322806) was faulty which was returned to the shop, but was told as it was bought online it must be collected from my address and returned. I was given a collection date 23/03 but DPD did not turn up so I called Currys to let them know and was given another date of 24.03, again DPD did not collect so I rand Currys again.

I was then given a date of the 28/03 and the item ([protected]) was collected by DPD.

I expressed my views to Currys that I would like a refund which was paid by credit card ending ---1886 and since then I am having difficulties in getting my money refunded

Currys policy clearly states that a refund would be given within 14 days. I therefore logged a complaint on the 5.04.23 (CC4703498) and had a webchat with an assistant who clearly informed me that i would be refunded within 24/7 (Thursday) but still this is not forthcoming. I also asked for the script of the webchat and this was not forthcoming either

I therefore exercise my rights under the 2015 Consumer rights as Currys has breached their contract of agreement

June/July 2022 phone contract ordered.

Cancelled in Aug 2022 before receipt as the item took to long to arrive . It had not been dispatched. Carphone warehouse confirmed it had been cancelled.

Dec 2022 i received letter from Vodafone stating i have outstanding amount of £67.

I contacted Vodafone they said i need to speak with Vodaphone.

I have contacted you in the region of 54 times since Dec 2022 and have received false promises that the amount would be paid into my personal bank account or sent by cheque to date i have received nothing.

This has now escalated to Debt collectors BPO Respect (REF : [protected]) sending me letter the debt has now increased to £168.81

This has affected my credit rating reduced from excellent to poor. i have never had outstanding debts in my life.

Hello,

I purchased my Samsung 55ju6800 in Mach 2016 order ref [protected] and I would have expected this to be an up-to-date model,

However ITVX is only supporting available back as far as 2016, and the set you sold me was made sometime in 2015? So we are unable to access itvx.

Very disappointed that I was not advised at the time ,that this set was old stock.

Regards

David

Been to the branch in Chester where I bought my phone which I thought needed repair .I got there ,there was no one at the phone department .There were an elderly couple already there who had been there for half an hour and were still waiting .I went to see the manager who said they were waiting for staff to come in. After waiting another quarter of an hour a member of staff turned up and did attend to the elderly couple .All the couple wanted was the info on the old phones transferring onto there new phones they had purchased. The member of staff didn't have a clue what he was doing and after an hour of waiting I challenged him over it .While trying to download the info onto the elderly couples phone he agreed to have a look at my phone he concluded that my phone needed repair and as it was still under warranty it would need to be sent off but didn't know what the procedure was so I asked to see the manager again .The manager told me that there was no one in the store who knew how to do it and that it would be better to come in on a weekend as there were probably people in then who knew what to do .I told him I had been there almost two hours and had travelled twelve miles and what about the service to people in the week .He said that they were still training people .I'm not sure but I think Curry's PC W3orld took over Carphone Warehouse two years ago how long does it take . I would advise no one to ever buy a phone from PC World the aftersales service is diabolical.

Oven purchased on the 3rd Feb, Delivery paid, extra cost for the 7th, parents choice, this was cancelled by yourselves and delivered on the 10th, no refund for inconvenience.

However, Complaint is that the specification states one shelf in top oven, two in bottom. Upon deliver only two shelves in bottom oven, NO shelf within the top oven. Order no CUR2333084430. (Told if my parents wish to use the top oven, take a shelve out of the bottom). No, they want a shelf!

Despite numerous calls, web chats, emails, no response or care from anyone.

My parents are 89/85 years respectively, they do not need to be fighting for a shelf to be provided. They should not have to go back to the manufacturer to purchase shelf direct. They bought the oven from you, they expect you to get a shelf sent direct to them for them to use as expected. We are now 7 weeks on, this is ridiculous that this hasn't been sorted for them.

At least have the decency to respond, this is extremely rude not to.

I bought a tv on behalf of my disabled elderly mother it was delivered 2nd of feb itook it back to shop on 3rd of feb as it was not working the store manager would not replace it or give a refund he said I had it working he is a liar what I said was I tried to get it working I have contacted consumer rights they gave me a letter to hand in to the shop giving them 2 weeks to reply they have ignored the letter I contacted the ombudsman I will contact my lawyer if this matter is not resolved