Currys

Brought my laptop to the store, I discussed the persistent technical issues I'd been experiencing. Although my laptop is no longer under warranty, I've had it for less than two years, and it has been malfunctioning from the beginning, with the issues worsening over the last six months. This strongly suggests a fault that has been present since day one. With that in mind the warranty is pretty irrelevant when it comes to the law.

When I dropped off the laptop, I expressed my dissatisfaction with the £75 charge, citing my statutory legal rights. According to these rights, purchased goods must last a reasonable length of time. Given that my laptop cost £500 and has lasted less than two years, it does not meet the criteria for a reasonable length of time. The customer representative at the store acknowledged the laptop's pristine condition (his exact words to the repair centre was immaculate) and agreed that if the breakdown was unreasonable, he assured me that I would be refunded the £75 and if the repair involved parts that were due to no fault of our own, I would be refunded the £75, and wouldn’t have to pay the repair costs. The engineer informed me she has repaired the battery and power supply unit which I am sure you will agree is not reasonable to break after less than 2 years of ownership for the cost of £500.

This happened at store number is 2320, the staff member that I dealt with is called Sam, the store name is Birmingham Highgate a

When I went to collect my laptop, they refused to refund me the £75 to retrieve my laptop, and returned it unrepaired, with the charge still in effect. This situation makes me feel deceived and coerced into paying an unjust fee as I was specifically told this would be refunded if the repairs were no fault of my own which a replaced battery and power supply unit breaking after less than two years definitely fits this description.

To make matter worse my loyalty to Curry’s is evident in my consistent business purchases, including the new laptop I acquired on the same day as the discussion about my faulty laptop. Aside from laptops (totalling £2,255!), I've also bought airpods for the business, computer screens for the business, keyboards for the business, mice for the business, amongst multiple other things and personal purchases on top this this all from Curry’s. I've spent thousands upon thousands of pounds in the last couple of years alone with Curry’s. I am a loyal customer who deserves better service and should not have been encouraged to buy another laptop under false pretences, only to be left with multiple laptops that may break as soon as they are out of warranty along with all the other business items. I am a small business; I really didn’t expect this unacceptable experience from a renowned brand such as Curry’s.

Order reference CUR2335294890

Item Borsch Tumble Dryer Series 4 WTH8522GB 8kg Heat Pump White

Collection Date 8th July 2023

I've called 5 times other the last couple of months. The last two times I've been told someone from your finance team will call me and no one has - very frustrating given you collected the item on the 8th July and I'm still waiting for my refund - £614!

Can someone please contact me to explain why its has taken so long for me to get a refund? My mobile number is [protected]. Email address simon.[protected]@jsmgroup.com

If no one contacts me by the 31st October I will go legal and I expect to be paid more than £614 as you have had my money in your account for over 3 months.

30/06/23 I purchased a freezer for my Aunt a pensioner with a disabled husband. I tried webchat requested a call back nothing, called several times again got cut off several times, requested call backs emails nothing, you have blocked me at every point to make this the most difficult experience of my life. The freezer was collected on 11/10/23, a refund was promised 3-5 working days, 8 working days later nothing so called again another 40 mins on the phone, was told it would appear in her bank another 3-5 working days we'll see. She was also promised £ 33.50 compensation as the freezer was only 11 weeks old and she lost over £ 100 in food, you then had the cheek via Kathryn Mansell customer service manager to send me a credit letter to spend in store. How can you treat people like this. You offer nothing as far as customer service is concerned just a brick wall.

I started an online chat regarding a claim on my Extended Warranty for an item bought in 2004 for which £1.99 has been paid to you on 27th monthly for the past 19 years. Direct Debit no. [protected] The item is a Daewoo (no longer in business) DVD Recorder + VCR. The 'chat ' then said they would be consulting with a colleague. However the page transferred to Howly. The page then asked for my e-mail address and Bank Card details which I complied with thinking it would be required for an Insurance Refund. But then it appeared a sum of £39.00 was about to be TAKEN from my account. Fortunately my Bank messaged me asking for authorisation to pay which of course I declined. Speaking to my Bank they seem to think that my initial 'chat' online leftover SCAM page and they have now cancelled my Bank Card and I have also authorised them to cancel my monthly Direct Debit to Currys.

We bought a fridge freezer from galashiels branch three weeks ago, 03/09/23. It broke down 05/09/23, Went to store to report breakdown, Manager said to contact dealer and come back next day, which we did, When he said he was on phone all day and got no answer, He walked away making his mouth go saying he was fed up everyone complaining to him when things go wrong it was him that asked us to come back the next day, We said there was no need for attitude he gave us to his work mate as he walked away, We have bought for the past year or so and spent a very lot off money at this store, Laptop, large tv, gas cooker, fridge freezer, small tv, carpet cleaner, Since the fridge freezer we have had to borrow a fridge and buy from you a chest freezer, as we just about lost our food, We are not really happy with service, we will be advising to everyone to look elsewhere first for goods, We have waited long enough to get fixed or replaced, Everything we said was met with obstruction to get resolved.

I am actually horrified about the terrible service I received.

There was nobody to help me and then when I found someone she told me she could not advise me about any products as she knew nothing about them. When I agreed to buy she took me to the till which was not working and moved me on to another. I put my card in the card reader and got my notification from online banking immediately – she told me the till had gone down and the payment hadn’t gone through. She said I had to pay again. I was not convinced as was showing on my statement as pending already. A male Currys employee then came over and said I couldn’t take the product and had to pay again. He said the bank were holding my money and there was nothing they can do. I was very confused but paid again as was for a birthday present the next day.

Paying twice I walked out of Currys with no offer of help with the big box and the alarm went off – after all the commotion of being at the till for so long your employees then resulted ingoing through my receipt they had just given me!

Wrapped it up for my husband’s birthday and the main vital part was missing! So will have to make another trip back to get a refund – and also to get a refund for the extra payment you took as after speaking to my bank you should not have taken a second payment – they can not put it back in my account and that money is floating around your system! Wrongly informed by your untrained staff!

I am fuming and feel very let down by Currys. I need my money to go back into my account asap for my extra payment.

The bank are also in disbelief and said once a payment is authorised services are rendered by me or the bank – they want to raise a dispute but I said I would contact you first

Yours Faithfully

Jayne Aldred

PayPal have contacted you to refund me the money that you owed to them as you did not pay them. If you do not correspond I will have to take legal action against you and PayPal will back me up with all the information.

CURS [protected] my name bertmcnally tele number [protected] email address [protected]@yahoo.com address 8 trail cock road carrickfergus BT38 7nu and this is Reference number [protected] you give as well PayPal is Trying to work with you to get this finished with as this has been going on for weeks

My refund is £489.99

Hi,

Thank you for speaking to me this morning regarding my Haier fridge freezer (HBW5519EK - [protected]) purchase 13 may 2023 in store,

the sales rep instore gave me a number to contact, I have done all of this and wrote a complaints letter and still no voucher or cash back.

I have all so attached the sorry letter from Curry's in response to my complaint letter.

I have been a very good customer to curry's if you look at my payment plan of the purchases I've made over the past few years I have spent Thousands and always paid well in advance of due date.

But if this is how I am to be treated then I will take my custom elsewhere.

Regards

Jason Canetti

[protected]

Paid for and delivered in 2020, delivered faulty so I drove back to the store and was told there was no guarantees on products anymore and that I should take it up with the manufacturer. I complained that it was faulty on delivery and I wanted a replacement. The manager gave me an a4 piece of paper with all of the manufactures phone numbers for all their products and and was told there was nothing they could do. I have written several letters to customers services over the last three years and now their customer service email address does not exist.

I am giving them 14 days to replace the product and I am then taking them to small claims court.

RE: CSUP5918843CR, RE: Re: CSUP5916603CR, RE: Re: CSUP5268370CR, RE: Faulty Fridge Freezer

EMAILED 25th September 2023

I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the recent accusations made against me by your company. It has come to my attention that I have been wrongly accused of purchasing an iPad through a credit agreement, which is entirely untrue.

I would like to clarify that I have never entered into a credit agreement with your company nor have I made any purchase or any other electrical device from your establishment. I am confident that this misinformation is a result of a misunderstanding or an error in your records, or fraud has been committed in my name.

I am troubled by these false accusations, which have caused me significant distress on top of the bereavement of my late husband which I am under counselling and therapy.

I kindly request that you thoroughly investigate the matter and rectify this situation immediately. I expect a prompt response from your company, acknowledging the error and clearing my name from any association with this alleged purchase. Furthermore, I would like It if you could provide me with all the evidence or documentation related to the purchase in question.

I trust your commitment to customer satisfaction and hope this matter will be resolved swiftly and amicably.

I have had ongoing letters of harassment from debt collectors, Creation Consumer Finance Limited, and PRA Group Limited.

My signature was given for a credit check only when I made enquiries, I did not take any credit out because I did not purchase any item, once again I believe fraud has been carried out with this information.

I kindly request that you keep me informed of the progress made in resolving this matter. You can reach me at the details below. I expect a written response within 14 days from the date of this email.

Thank you for your attention to this matter, and I look forward to a prompt resolution

Yours sincerely

Sharon Holland

24 Mill Grove

High Ongar

Ongar Essex

CM5 9GX

[protected]@icloud.com

Mobile: [protected]

Hi

I purchased the fridge freezer order number CUR2337994163 on the 21st of July. On the 19th of September it stopped working, I lost all the contents in the freezer an some of the contents in the fridge.

The manufactures sent someone to repair it on the 20th of September, it couldn't be repaired and a new main board and compressor were ordered. While attempting to fix the fridge freezer my skirting boards were damaged. They cannot fix it before the 5th of October. This is totally unacceptable and I cannot be without a fridge freezer for this long, I'm now a week without it and I cannot afford to by take aways, I'm disabled so going out everyday to buy food to cook it's not an option.

Curry's customer service were unhelpful and said that can do anything for me, the same was said by the manufactures. No one is helping and this is against my consumer rights. I want I replacement fridge freezer and compensation for the contents of the freezer (have pictures of the food). Please contact me with a solution to this asap.

Thanks

Claudia Domingues

In April 2022 I purchased a Hotpoint H7NT 911T W H 1 FRIDGE/FREEZER - "Totally No Frost" it says. Along with a Currys "Care & Repair" contract , this announces a "7 Day Fix Promise"

Just before Xmas the fridge section completely iced up and stopped working, a fault was logged with Currys/Hotpoint and engineer eventually turned up in the new year, quiet a wait but it was Christmas after all. Engineer had to virtually dismantle the fridge to defrost it. When he left he suggest that the unit should be left tilted back from the vertical to aid the auto defrost, strange we thought.

Anyway, in September the fault has reoccurred, logged a call via Currys to Hotpoint and was told an engineer would be with me in 10 days time, what about the 7 Day Fix promise, nothing to do with me says Mr Hotpoint - speak to Currys, So I speak to Currys about the poor performance of their agents Hotpoint and the lack of a 7 day fix. Quick as a flash Mr Currys says the 7-Day fix clock only starts when they are in possession of the faulty item

or an engineer has visited. But there is no promise on how long you have to wait for an engineer, could be forever.

In my case 10 days but today, when the engineer should have attended we get a text (from Hotpoint) to say he can't make it and they have rescheduled him for next week, another 7 days.

This TV gave a wonderful picture quality for a few months until some shading appeared. From top left of picture down the picture fragments in vertical lines. Later, same from bottom right up. Now, in addition, there is a horizontal line across the screen made up of 3 or 4 colours. I have complained via call centre numerous times. We were told to factory reboot. This worked for 1 day before the same situation. We have rebooted many times (almost daily) for some relief.

We are totally fed up with this poor quality TV and also the lack of meaningful support from the call centre.

Washing machine was delivered by Currys on 1st August 2023. It was immediately leaking. Engineer from Pacifica was called and attended on 8th August 2023 and advised the machine was faulty. Currys were unwilling to replace or refund the machine without an uplift number from Pacifica. Pacifica were unwilling to give an uplift number as the machine could be repaired. Machine repair was booked in with 2 weeks notice for 29th August. Repair was moved to 30th August with no notice. On the 30th August, the engineer messaged to say he couldn't attend as he didnt have the part.

After, over 10 hours worth of phone calls to Currys / Pacifica (every 2 or 3 days) and over one hundred pound spent in the laundrette, a replacement machine was delivered on 5th September.

Absolutely no proper apology or investigation from Currys as to why it took 5 weeks of a faulty machine leaking stagnant water into my kitchen to finally replace it. £30 compensation has been offered as a token gesture, which doesnt even fund the phone calls and new underwear we had to buy.

We visited the store at Corby yesterday to buy a television. The salesman was with another customer and told us that he would be with us in 5 minutes so we waited. After he had finished with the customer he then went to stack some shelves. He then realized that he had left us waiting and said he would be 1 minute and went out the back of the store. When he came back after 4 minutes he went to the front of the store and we started to walk out and he came over to us. I told him that we are not going to bother now. We went to customer service desk to complain but they didn't seem bothered. We were going to buy an LG tv costing £1299.00, but I now think I will give my custom to John Lewis.

Look Forward to hearing from you. Colin Dennison