Currys
reviews and complaints

Order reference CUR2335294890

Item Borsch Tumble Dryer Series 4 WTH8522GB 8kg Heat Pump White

Collection Date 8th July 2023

I've called 5 times other the last couple of months. The last two times I've been told someone from your finance team will call me and no one has - very frustrating given you collected the item on the 8th July and I'm still waiting for my refund - £614!

Can someone please contact me to explain why its has taken so long for me to get a refund? My mobile number is [protected]. Email address simon.[protected]@jsmgroup.com

If no one contacts me by the 31st October I will go legal and I expect to be paid more than £614 as you have had my money in your account for over 3 months.

30/06/23 I purchased a freezer for my Aunt a pensioner with a disabled husband. I tried webchat requested a call back nothing, called several times again got cut off several times, requested call backs emails nothing, you have blocked me at every point to make this the most difficult experience of my life. The freezer was collected on 11/10/23, a refund was promised 3-5 working days, 8 working days later nothing so called again another 40 mins on the phone, was told it would appear in her bank another 3-5 working days we'll see. She was also promised £ 33.50 compensation as the freezer was only 11 weeks old and she lost over £ 100 in food, you then had the cheek via Kathryn Mansell customer service manager to send me a credit letter to spend in store. How can you treat people like this. You offer nothing as far as customer service is concerned just a brick wall.

I started an online chat regarding a claim on my Extended Warranty for an item bought in 2004 for which £1.99 has been paid to you on 27th monthly for the past 19 years. Direct Debit no. [protected] The item is a Daewoo (no longer in business) DVD Recorder + VCR. The 'chat ' then said they would be consulting with a colleague. However the page transferred to Howly. The page then asked for my e-mail address and Bank Card details which I complied with thinking it would be required for an Insurance Refund. But then it appeared a sum of £39.00 was about to be TAKEN from my account. Fortunately my Bank messaged me asking for authorisation to pay which of course I declined. Speaking to my Bank they seem to think that my initial 'chat' online leftover SCAM page and they have now cancelled my Bank Card and I have also authorised them to cancel my monthly Direct Debit to Currys.

PayPal have contacted you to refund me the money that you owed to them as you did not pay them. If you do not correspond I will have to take legal action against you and PayPal will back me up with all the information.

CURS [protected] my name bertmcnally tele number [protected] email address [protected]@yahoo.com address 8 trail cock road carrickfergus BT38 7nu and this is Reference number [protected] you give as well PayPal is Trying to work with you to get this finished with as this has been going on for weeks

My refund is £489.99

Hi,

Thank you for speaking to me this morning regarding my Haier fridge freezer (HBW5519EK - [protected]) purchase 13 may 2023 in store,

the sales rep instore gave me a number to contact, I have done all of this and wrote a complaints letter and still no voucher or cash back.

I have all so attached the sorry letter from Curry's in response to my complaint letter.

I have been a very good customer to curry's if you look at my payment plan of the purchases I've made over the past few years I have spent Thousands and always paid well in advance of due date.

But if this is how I am to be treated then I will take my custom elsewhere.

Regards

Jason Canetti

[protected]

Paid for and delivered in 2020, delivered faulty so I drove back to the store and was told there was no guarantees on products anymore and that I should take it up with the manufacturer. I complained that it was faulty on delivery and I wanted a replacement. The manager gave me an a4 piece of paper with all of the manufactures phone numbers for all their products and and was told there was nothing they could do. I have written several letters to customers services over the last three years and now their customer service email address does not exist.

I am giving them 14 days to replace the product and I am then taking them to small claims court.

RE: CSUP5918843CR, RE: Re: CSUP5916603CR, RE: Re: CSUP5268370CR, RE: Faulty Fridge Freezer

This TV gave a wonderful picture quality for a few months until some shading appeared. From top left of picture down the picture fragments in vertical lines. Later, same from bottom right up. Now, in addition, there is a horizontal line across the screen made up of 3 or 4 colours. I have complained via call centre numerous times. We were told to factory reboot. This worked for 1 day before the same situation. We have rebooted many times (almost daily) for some relief.

We are totally fed up with this poor quality TV and also the lack of meaningful support from the call centre.

We visited the store at Corby yesterday to buy a television. The salesman was with another customer and told us that he would be with us in 5 minutes so we waited. After he had finished with the customer he then went to stack some shelves. He then realized that he had left us waiting and said he would be 1 minute and went out the back of the store. When he came back after 4 minutes he went to the front of the store and we started to walk out and he came over to us. I told him that we are not going to bother now. We went to customer service desk to complain but they didn't seem bothered. We were going to buy an LG tv costing £1299.00, but I now think I will give my custom to John Lewis.

Look Forward to hearing from you. Colin Dennison