Currys review: Service of laptop

Dear customer services

I recently took my laptop to your St Andrews Quay store in Hull. I have had a service plan with you for the 9 years of the life of my laptop, but somehow my service contract lapsed and so wasn't covered when I took it in for a service 18/1/24. But no problem as I paid £45 to get the service done. The computer had no know faults and was checked by the Hull store staff before being sent to your service centre. I wanted to make sure the hard drive was cleaned of any malicious ware. Previously (had this done twice before in the 9 years of the plan, called a health check) when returned I had to reload all my apps and software etc. It only had the windows 10 loaded. This time the computer was exactly as I sent it in. All apps and software was in place. I had put files on a separate SSD so as not to lose them.

text messages from the service centre said no fault found and was being returned unrepaired and that a letter would be attached with an explanation. I knew there wasn't a fault, your Hull staff knew there wasn't a fault all it needed was a service not a repair. I got the computer back 1/2/24 no letter no service report and in exactly the same state it was before you had it for 12 days.

So what did I pay for? What if anything did your service centre do? can someone please explain.

Regards Ron Pashley

computer model Aspire E1

eclipse ref no 105277

staff member at Hull centre: Benjamin