Cuisinartdcc 3000 coffee pot

Called because coffee pot was leaking all over counter when making a pot of coffee and/or pouring a cup. I called and spoke to the rudest man ever (I believe his name was Carl) who said the coffee pot was under warranty and that he would send a new one and that I was to send the other one back. He gave me a SVC # of [protected] and an order # of [protected] to put on the package when sending back and the address to send it to. I boxed up the defective coffee pot and took it to UPS. I about died when the gentleman told me it would be $42.00 to mail back to Cuisinart. I thought there were prepaid labels at UPS as that is where CSR told me to take it. I told the guy and UPS never mind that I would contact you.

If I would have known that I was to pay postage and at that rate, I would have just gone out and bought some type of coffee pot elsewhere. Please let me know if you will provide a prepaid postage label via my email so that I can return this coffee pot to your proper department.

Thank you for your assistance in this matter.

Mary Jeanne Smith
3314 Eman Drive
Jacksonville, Fl 32216
[protected]
[protected]@aol.com

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.