Ordered a bagger from the website and was charged twice for a manual I did not order. The first order was processed on October 1st the second charge was on October 8th. On October 8th I noticed the charges and called the customer service person, he sounded like he was in a wind storm and was hard to understand. He stated that an internal investigation would take place and gave me incident number 11121177
Desired outcome: Clean up website personnel. You should not have people who could possibly be committing fraud.
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