Crunch Fitness review: refund for services not rendered

I am requesting a refund for personal training service not rendered at crunch fitness in fall river. Unlike a standard business contract, there was no paperwork, just the training indicating for me to sign on the electronic signage pad for my training package. Never once did he mention if and how I could get a copy of the contract. Any legitimate and ethical business would advise you with the terms and conditions of any agreement. Again not a crunch. It seems like everything is top-secret. Therefore I am requesting a refund for training services not rendered, and I am getting the runaround. Their training contracts are a scam. Everything is electronically signed, and you get no copy or documentation as to what you are signing except for the trainer telling you to sign here electronically.