Crunch Fitness

I would like to escalate an ongoing issue that I have not been able to fix at Crunch Hillsborough located in Tampa, Florida. I signed for personal training back in february and I paid 696 dollars for 1 month. Two weeks into training I advised my personal trainer that I would pay for the almost 700 dollars for the month but would need to stop the personal training program and that would not be coming back and needed to my personal training sessions. My personal trainer advised that I signed up for a three month contract and that I owed other 1, 400 dollars. I advised he never told me about a 3 month contract and his answer was "well you signed a three month contract for the personal training program". I feel I have been misled and I just do not think it will be fair to have my credit ruined when all I asked was to cancel 2 months of personal training when I have been paying my monthly membership on time and a full month of personal training.

i was told in jan 2018 that in addition to my 24.80 monthly fee for my peak membership that in april i would have another maintenance fee once a year and calling just before it got taken out i was told the total cost was $45 after membership, maintenance fee and taxes so come april i made sure it was in my account. my son accidentally renewed my netflix membership right before it was to be taken but i called netflix and they put it back. before seeing the refund to ensure it didnt bounce i went into my branch and paid with my credit card to which i discovered it was 52.99 after everything. i paid it regardless so there was no issue which i have proof of and then they still charged my bank account causing me to go overdrawn. they have also made mistake on my friends membership fees terrible customer service and no ownership. will not be renewing after my year contract and if management is seeing this i should be able to cancel without paying the 100 fee for early cancellation cause they screwed up not me.

I was going to a great personal trainer in Mt. Prospect then some personal issues arose that I had to deal with. I did not freeze my membership but I was told I would not be charged for the trainer fees as I hadn't been able to go. 2 pmts of $300 each were charged. The first one I only used a few sessions but decided to let it go even tho I should've been credited for the time being. The 2nd charge they said I wouldn't be charged at all but I was. I have been trying for a year to reach someone regarding this issue and to get credited the $300 back. NO ONE will respond to my emails since the first contact.

The manager "Blanco" at Crunch gym in Lancaster California basically kicked my buddy, my girlfriend, and me out. He started by saying that we aren't allowed to bring our bags with us while we work out and we have to leave them in the locker room. He had two excuses for it. The first time he approached us was because he said people were tripping over everyone's bags so everyone had to put them away. The second was that he said they had problems with people losing items from their bags. When approached again he stated that we could not work out if we didn't store out bags and would have to leave. I have a huge problem with this because I carry my weight lifting belt, gloves, straps, barbell clips, water bottles and work phone at all times. On top of this, the reason they sold me on the membership is that if I pay the max fee, I could bring a partner. I have friends and family who like having training sessions with me, so I carry more water and extra belts for them. No other gym has ever made this a problem and I've been to three different ones in the ten years that I've lived in the area. What angered me the most is that he claimed the contract I signed says I have to store my gym bag in a locker. I asked him to show me that contract and he gives me a flyer that anyone can make within a day on a pc. I let him know that that was not a contract and it's not what I signed. He proceeded to scan through my actual contract. Wouldn't you know it? Nothing in there states what he says to be true. However, I do find on the same contract, in front of him, a paragraph that states you are responsible for your own well being and property; essentially, liability insurance. My buddy was there witnessing everything and with nothing else to say, Blanco gives us our ultimatum: either put your bags in the lockers, or you have to leave and cancel your membership. We both cancelled our membership, but I will be making a call. The fact that I have to sign up and pay a subscription fee again to another gym alone, along with the harassment, shouldn't go unchecked. Let me also add that there were three others of whom he was aware of that had bags, and he let them keep working out.

On more than one occasion my wife and I have gone to the Garwood NJ location at 5am and the doors are locked because your employees are not there. This is RIDICULOUS and unprofessional. You guys get our money on time so we should be able to work out when we want. We would like some type of action taken asap. Can someone please contact me regaurding this matter? [protected] or [protected]@gmail.com

Good Evening,

I joined Crunch 2/1/18 at the Hillsborough Ave branch in Tampa, Florida. Shortly after, I relocated to Minot, North Dakota for work. In Minot there are no Crunch facilities and have to cancel my membership. I contacted the Hillsborough branch and via email requested my contract be canceled. I was told that I have to fulfill the 90 day obligation per the contract regardless of the fact that there are no Crunch facilities in my area and I relocated because of work obligations.

I find it extremely disappointing that I would be charged club fees and annual dues for facilities that I cannot use, through no fault of my own. I relocated in a short time frame and am waiting to move into an apartment. In the meantime I'm living in a hotel and any extra expenses are are not necessary would add to extra financial stress during this transition. I would appreciate it if those fees would be waived, because of the circumstances. If I need to provide current address or my contract from work verifying my relocation, I would be happy to do so.

Thank you very much

Debbie M. Jones, LCSW
Agreement Number: [protected]

Notice befor legal action
Your location at sunset Blvd
Misleading the customer on a day to day basis
I have a Tex massage from the sales Rapp with a price that my friend Pay by the way
And also email that stated a price
That after you call they tell you all kinds of stories to avoid this price
As I stated I have this in a massage and email
[protected]

March 14th around the 10am, I went in to workout. There are currently 4 squat racks at the Hamilton Mountain Upper James location. 3 of the 4 squat racks were currently in use and I was left to use one of the older racks. The rack I was using was at the location long before CRUNCH took over (it was a World Gym before) and this rack made alot of noise regardless of how you racked the weight. I did a few sets of standing overhead press and racked the weight. An employee came up to me and rather than give me a warning he started to rudely tell me off saying "You will respect my weights" and "Stop doing what you are doing." I asked for him to clarify what I was doing but he did not say only replying back "you know what you are doing." I got irritated and we had a few words with each other. He then threatened to cancel my membership. We went downstairs and this employee got one of the managers to cancel my membership. The manager said that "We do not cater to powerlifters." The cancellation was for "slamming" the weights

As I said before, the rack I was using is old and makes a lot of noise. Regardless of whether I "slammed" the or racked the weight quietly; it will make a noise. How loud it is is subjective to each individual. I have been training at that facility for a little more than a year and I have never received a complaint from anyone besides that rude employee (from what I have been told he just does maintenance at the gym). In all honesty I have only seen him twice from all the time I have been there. I was training in this facility before CRUNCH even took over. Its a great place to train, other patrons work hard and are motivating and the staff is good except for the employee mentioned.

I submitted a written cancellation within 5 days as is noted on the contract but the Moreno Valley location did not cancel my membership-continued to charge my card and did so (so far) for two months which then constituted the annual fee being charged (after 2 months). I have asked them to cancel via writing and on the phone but to date, they have ignored my requests and have continued to charge me. I do not live in the city any longer and there is no club where I live so membership is irrelevant. This is bordering on fraud and I am pretty irritated at this point.

On March 6th, I went to my local Crunch gym in Marlboro NJ to obviously workout. I've been a member of the "building", for 6 years with no incident. In the middle of changing, I was approached by a rude gentlemen that demanded I shut my phone off. I have a ring tone that was music. I told him to mind his business as I felt voilated as I was in a towel. As I was leaving the gym, the manager pulled me into the office and told me that my membership has been terminated. He was rude, didn't give me a reason for this decision. I requested in writing the reason why my membership was being canceled and the owner of the gym with no results. I recorded the incident. No one should ever be treated the way I was. I was bullied and targeted for no reason what so ever. Maybe the Salsa music that someone heard for 4 secs was the issue. He went into the cash draw and took $10 and gave it to me as this even belittled the situation. I am hurt, surprised, and disappointed in the behavior of people that are left to run this establishment. The attached video shows the actions of poor management and communication skills.

I have been dealing with these issues for 3 weeks now. It started when I wanted to downgrade both my acct. And Mark sextons acct. I spent $240 from jan. 8th to February 5th. I was refunded $40 after many phone calls and after multiple employees didn't know what they were doing. After I attempted to cancel both memberships the manager Jason, continues to give me the hardest time when I requested forms of verification that I have a zero balance and am no longer members of the crunch fitness center in citrus heights Ca. I would appreciate both printed/signed documents clearing Shea Mullin and Mark sextons acct information.

Formally writing a complaint on meridian Idaho crunch fitness located on fairview avenue. This is worst gym I've ever attended. I've written on crunch.com and can not get a response from anyone. My wife has seen the manager getting a blowjob in parking lot, staff never goes gym so always a mess they just sit in office downstairs. Kid who opens gym showed up 45 mins late last week. Many of us had to leave before doors even opened so we could make it to work. Construction has now been going for all 6 months of my membership and currently half the gym is closed so I can only use machines. No one who works out here is happy with current management since crunch bought the old gym out. FIX THIS PLACE! I want someone to contact me please so I can cancel my memenership and I want my money back!

I called in to cancel my membership, because I was told I can cancel at any time being that I had a free enrollment voucher and I was just paying $10 a month. When I first got my membership the assoviate was very kind outgoing and assured me I was clearly just going to be paying $10/month I was never told I will be billed $50 after my second month I called in that day because I saw the charge to my card and it left me with no money on my vank account and it was on my son's birthday. I can no longer keep the membership due to .e losing my job. Them I was told I had to cancel 30 days before or I would get charged for the next month. Please I don't want any problems I just want to cancel.
My name is Elizabeth Peralta
Membber #: [protected]
Phone #:[protected]

Hello,
I signed up for a peak membership under the promise that I could use the classroom when classes weren't in session to do floor work.

There is NOWHERE in the entire gym that has mirrors to the floor AND no heavy weights/machines in use.

It was suggested that I use the boxing area, where there are machines/ kettle bells/ and mma taking place, or the heavy lifting side of the gym with free weights and large weights being lifted. Both of the aforementioned areas are EXTREMELY dangerous places to lie on the ground.

At some point the employees just have to take responsibility, come from behind the counter and monitor the entire gym to make sure the room is kept up AND accessible to members.

The closing of this space is a waste of real estate that could benefit members. Please lock up whatever equipment needed as not to take a financial hit but all we're asking for is a clean room with mirrors that's not dangerous.

Our mommy group would love to have access ASAP.

-Jahaya Mattox
1+ year member

Hello my name is Andres Ponce and I am formally writing a complaint against the staff and management in your Upland, CA location. I feel harassed every single time I visit the gym and as well targeted. Specific individuals such as, Fitness Manager Anthony, assist manager Brock, and the Manger Brain. These individuals have accused me of training my fellow gym buddies, stared me down everytime I am within sight, and today as of 2/15/2018 around 2:40 p.m. Mr. Brock approached my friend and myself with commanding presence stating do not slam weights. I then proceeded to reply with a calm attitude/voice, why? He then approach me breaking my personal face and looked me directly in the eye and stated, "Because I'm [censor] telling you." This is one many more complaints, I have regarding the staff. And as a paying member I do not accept of this form of disrespect.

Hello my name is Mercedes Thomas and I signed an open contract which from what I read in my contract means I can cancel at any time what I don't understand is that even thought I have been charged multiple charges that were all incorrect and not authorized. I have gone into the facility and I have spoken to alot of people and every time I speak with them I say the samething.which is for them to cancel my membership. So now they tell me even though they have refunded me for all the charges I now owe the amount in order for me to close the agreement. I have talked to Sebastian who says he is the district manager which I no he is not. What district manager answers the phones. My number is [protected] call me with a resolution and not the same people I have been speaking with.

I am a member at the Long Beach crunch and I paid $19 a month To use multi facilities I am visiting here in San Diego 3030 Plaza Bonita Rd. in national city.. I had a great workout machines were excellent as I finish my routine I was ready to go use the water massager and was refused by Cameron who said he is the manager because I can only use the massage room where I purchased my account which I think is nonsense nobody made me aware I couldn't use the same services that I'm paying for at my Long Beach crunch instead of giving me a courtesy 10 minutes and let me know I won't be able to use it again Cameron so rudely told me I could not use the massage table ..there was no line the gym was pretty empty 10 o'clock in the morning and Cameron Who must has Weighed Over 400 pounds and more a poster board for a manager at McDonald'sSaid he was the acting manager no customer service no class makes me want to quit my membership... I'm very upset and will call back Ryan Kowalski who is the general manager there and complain I will complain on Yelp I will complain to corporate I am ready to cancel my membership

Hi I used one of your facilities in Idaho somehow I got well known don't appreciate it it affects me daily basis not in a positive way it's been like that way for a months now nobody asked me if I wanted a story or not and I still can't find the story. it has caused a lot of pain and headact a lot of rumors has been said about me I can't defend myself I fully regret ever using your gym. I don't need people tampering with my life.

Levi k Hakanson
[protected]

I was signing a contract with Crunch fitness and asking a few questions about the maintenance fee. The lady in the front named AMBER and GARET the guy with was so rude telling me that they have lots of things to do and cant entertain my question regarding the maintenance fee. I was just asking for more info about the fee because I am paying and I think I have the right to know where my fees are going. Very rude telling me that its either you sign or we can cancel your membership right away. I was expecting more excellent customer service since she has been working there for years. I guess when you get a position everything changes. I wana see the old AMBER who was very jolly and accommodating not the rude one.
Good luck to your new Crunch Fitness hopefully it will last.
There are lots of fitness centre here in Canada are we forgetting that customer service is one of the key factor to have a successful business. Please check.

Terrible worst customer service encounter. My gym location closed and instead of notifying me Crunch continued to collect membership fees. I have contacted customer service numerous times and have not heard back. Please advise anyone you know to never ever join Crunch. Given such shady business practices, I will make sure no one in my network joins Crunch in the future.