Crunch Fitness review: Personal training

My husband is military and we just PCS'd to a new location. We decided once we got settled and at the beginning of the new year we would both sign up for gym memberships. I was also interested in getting a personal trainer. I did the free intro session with the PT manager and she recommended that I do 2 sessions a week for $130. My husband and I both asked prior to committing to Crunch if they were contract-based or month to month. We were told we pay month to month but they just required a 30-day notice of cancellation.

Fast forward a month, I asked my personal trainer if he could freeze my account because my husband would be gone and I have a 6 month old. This gym's childcare starts at 1 year so I would have no one to watch my son during the sessions. He said he didnt have the authority to but woud have his manager do it. That never happened, and I am still being charged the weekly rate.

When I called I was informed that not only was a freeze never put on my account but that my training was part of a 6 month contract and I could not cancel without a docotors note. I replied that this was never explained to me and that I would never have signed up for a contract specifically because we are a military family and can never predict moves/deployments, etc. I have tried calling them repeadetly over the last 5 days to discuss this issue and every time they tell me they are busy and will call me back but never do.