Crunch Fitness review: membership cancellation

Subject: Membership
Company Name:
Message: I am a customer of Crunch fitness. I have a medical issue and I cannot do the workout because I have an Anal Fissure issue which causes severe pain in my anal area. I have provided the local with my original medical report and my prescription indicating my health issue. But No one at that location wants to help me. I have a one-year membership. I have not visited the gym for 4 months but I still paid for it. I visited the location 3 to 4 times for the cancellation matter but no one helps me. This is ridiculous if I have a problem and I cannot do workout what can I do. Please help me to cancel my membership without charging me cancellation fees. I have emailed, called and texted Jae (Manager at North Brampton location) but she never gets back to me. You should appoint customer service helpers who can help the customers. My account is under the name of Harry Singh. One more thing, they have changed my information without confirming with me. You can check all the information is under Amandeep Kaur's name. I am contacting you now because I am dissatisfied with the service and helpless. If I have provided my real documents and prescription what else you need. I am in pain. I cannot move my legs because the pain is in the anus. Seriously. My working phone number is [protected]. Card number - CRC1177829 Thank you.