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Crunch Fitness

Crunch Fitness review: Customer service

D
Author of the review
10:02 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

We been paying for several months the full access to the gym and other location services within PA.

I decided to attend to another facility and I was denied access, the manager Bryant Moritz at the Fairless Hill, PA location decided that for me to have access to the gym I need to take a picture, something that we never ever requested not in Maryland or in any other locations in PA.

I understand what was the problem here, I'm and I look latino, and I'm sure that I was profiled by a young white manager that didn't like the color of my skin or the lack of proper English pronunciation

Desired outcome: I want an apology from the member and 3 months free of charge

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  2. Crunch Fitness address
    22 W 19th Street, 3rd Floor, New York, Michigan, 10011, United States
  3. Crunch Fitness social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 06, 2026
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Crunch Fitness Category
Crunch Fitness is ranked 5 among 62 companies in the Fitness Centers and Gyms category