Crunch Fitness review: Charged $500+ fraudulently and i cant reach anyone in management

I have had a gym membership here for over 3 years. My kids and wife also have memberships, combined - I pay over $200 a month for my memberships.

I tried out their Private training, but in March of 2023 I paused the training. My trainer also quit working at this gym. Upon pausing my membership, the "training manager" and I agreed that I would be back in a few months and I would reduce my training hours and days. Two months later, In May 2023 I was billed $550+ without any heads up or notification. The gym did not reach out to schedule training either.

When I noticed the charge, I tried reaching management. I spoke with the training manager, who remembered out conversation and apologized for the call but asked if I could come in so we could discuss continuing the training. He clearly just wanted me to stick to the training program and had no real intention of helping me. I told him I would continue training, but first refund me the fraudulent charge. He said he had to check in with management and would get back to me. That never happened.

After 2 weeks, several emails and un responded to phone calls, the gym manager has made not one attempt to contact me. I have spoken with $ different staff members. Two times I saw the staff log my complaint in the log they have for manager complaints. I still havent heard from anyone.