Crunch Fitness review: Cancellation

Hi. I would like an email address to complain to someone at your corporate location. I moved from the us to the UK in July. I contacted crunch fitness to cancel my membership. And was told that I could email the location to cancel I confirmed that I could do this via Facebook messenger

I then emailed again to cancel and didn't get a reply.

Crunch continued to charge my account for the money. Without my knowledge.

I then get an email from collections Despite my having thought to have cancelled my account

I then get a call from a very rude woman called Nikki
Telling me I can't cancel over the phone or email. They need a signature I explained that I can't facilitate that Cause I can't just pop to the location as I'm 4.5k miles away As I'm in a different country

I've just had to pay an over due fee. For no reason. As you should have cancelled my membership

I want this money refunded I was told the reason it wasn't cancelled was that the previous person didn't manage the inbox. How is it my problem that emails aren't monitored previously

I followed all steps to cancel I was advised from a different country

And neither the manager or the general manager were willing to help I want Refund if this money

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