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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless customer service and wrongful charging.

I went into the Cricket Store on 05/02/17. I needed to transfer my mothers service from Straightalk to Cricket ASAP seeing as it was supposed to be turned off that night. Since it was my 5th line her plan was free and we ported her number for a free phone. I had to pay the activation fee...No biggie. I pay the $26 and go home. After awhile I realize it is taking to long to be turned on and activated. Also my Cricket App kept saying that I needed to activate my line. So I contact Customer Support to be told that the person in store put in the wrong Act # for Straight talk. I then have to hang up and call Straight Talk to retrieve the correct Act #. I call Cricket customer service back to give them the right Act # and I am told it wood be turned on by morning. Next morning still nothing. So I have to contact Customer Service AGAIN and they finally push it through and it worked. I proceed to ask about getting my $26 IN STORE ACTIVATION FEE refunded and I was told to go back to the store and get key refund they could not help me. I waste even more money, gas, and time to go and be told no before even looking at the receipt or anything. I call Customer Service AGAIN and they are rude and refuse to help. So I was charged for a service in store that was not done and that I had to do MYSELF but I am not allowed my money back. So in other words they stole my money. A couple days later I poked at my bill and my total says $105. I have 5 $40 lines with Group save. My bill should only be $100. I was told that was a fee. WHAT FEE? I thought crickets total was your bill there were no fees or taxes. 40×5=200
200-100=100. Where is that $5 coming from. Well needless to say everytime I try to chat to resolve a problem they just leave the chat if it is an inconvenience to them. I am disgusted with how I am being treated. Until now I have NEVER had an issue with this service

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7:21 pm EDT

Cricket Wireless customer service (non service)

Iv rode down to the local cricket store (on east drive in arbutus maryland) between the hours of 4 pm and 735 pm. The first time there was a handwritten sign that said be back in 20 mins, second time about an hour maybe 2 later another handmade sign... Be back in 15 mins. The last which was a half hour ago the door was locked, all lights on and promo signs outside, open light was on, and a barefoot girl sitting behind the counter was on the computer with the door locked. I knocked (the closing time is 8 pm it was only 740). She shakes her head (like saying no). I yelled thru the door that the store isn't closed its not 8 yet. She then says, our system is down (the 3rd time this has ever happened to me at this location). I then say, well my phone I've only had 3 wks is frozen on a black screen is the system being down the reason?... That's when she walked barefoot to the door and made me stand outside as she looked at my phone. She said i don't know it's not doing anything not even resetting. Im thinking, ok your open, do something. Finally after holding the reset button for 3 mins straight she handed my phone to me, turned around, and rolled her eyes at me as she said "why don't you try it now". I said ok what did you do. She said, umm reset it. I said ok sorry i have an important address in a text message that i have to be at early in the am. She rolled her eyes again and under her breath said mmm hmm. She then walked behind me and licked the door as i walked out. Very very unprofessional, this location always has nasty people working or there not there and have a sign up handwritten. I only go there bc it's down the street. This girl was the worse thus far. No help, rude, arrogant even. I will go to the highest of the high over this young girl if nothing is done. I'm also pricing other carriers I'm sick of the crap i go through.

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3:29 pm EDT

Cricket Wireless customer service treatment

I just received the worst treatment from Melvin, a supervisor in the Cricket Customer Care division. When I paid my monthly balance, I received a text indicating the amount due was paid and my service was reinstated. A day later, my service was suspended again, with no notification, for another $4 charge. When I called Customer Care to try and resolve the situation, I was treated as if I was nothing. I have been a Cricket customer for over 10 years and all I wanted was for someone to show some understanding and empathy for my situation. Instead, I was greeted, after over five minutes on hold with dead air, by Melvin, who clearly had his responses planned out and showed no sign of even trying to work with me. I have no problem paying the remaining fee and I never did; however, this issue was handled so poorly and I received such horrible treatment, this problem is now far larger than a $4/service suspension issue. I have tried to escalate this but Melvin has instructed me that he is the highest level I can go. I'm pleading with someone to tell me who I can speak with to resolve this situation.

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8:35 pm EDT

Cricket Wireless crickett wireless

I visited your Cricket wireless store on lockwood and kelly and your manager was rude and non chalant.I bought a device -spent money in your store and it did not work. I bought it back and told yall that it did not work -u gave me another one that did not work. U would not give me my money back. And you act as if u did not care. Maybe thats why your customer level is very low and with those broken devices you are trying to aell and then not wanna give a human there money back your sales will continue to drop and and will not prosper.i will be contacting BBB and CONSUMER AFFAIRS

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6:45 pm EDT

Cricket Wireless wireless service/customer service

I'm came to visit Detroit, MI and I cant use my phone and I been up here for a week and when I called in to customer care nobody seems to care that I have kids back home in Montgomery, AL that I need my phone for. then for the representative to come back to the phone after 30 minutes stating that he was management over the floor was bad customer services. I just really think I have to change my provider back to metro pcs becausethey appreicatedd me as a customer which I see ou guys clearly doesn't care if your customer is satisfied or not.

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11:47 am EDT

Cricket Wireless poor customer service and they lied about the payment plan they allow you'

Anytime you walk in to a cricket Store and ask about the bridgecrest payment plan I was informed by cricket empolyee I would have two weeks to pay with $50 deposit today' this what happen they lied they took my $50 gave me 7days to pay $82 by 12mid night or I would be charged more money $138 dollars exact...so I explained to the rep'

I just had surgery not Long ago' surgery and had no money to pay them I was told that ' come now you can come up with a better story than that and no we will help you and so I ask the rep to please allow me to speak to a mánager I was told that she will not help you cause she don't care and you would be wasting your time' and I asked again for the second time he' then said I see you are not takeing no for an answer' he had me on hold for 30mins and just like he said the mánager (she)...said there is nonthing I can do' I that moment I felt so bad and all I did was think to myself 911' all over again they take from you they talk with no life in their bones then they tell you to go die because you can't pay a bill' stop them from treating us like meal that went bad away to the trash we go'

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2:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless cricket store took my deposit, ordered the wrong phone and tried to charge me a fee to pay for their mistake

I ordered an iphone 7 plus from the Cricket Wireless Store located at 2300 W. Chicago Avenue in Chicago, IL on April 6, 2017, because they do not carry the phone in their store. When asked, I told the clerk that I wanted the more expensive iphone 7 plus instead of the regular iphone 7 because it took better pictures. I put down a $250 deposit for the iphone 7 plus and was told it would arrive within a week.

When I arrived a week later to pick up my new phone (with a new iphone 7 plus case in my hand), the clerk handed me a regular iphone 7. I told the clerk that I ordered the 7 plus and not the regular iphone 7. The clerk apologized for the mistake and told me they would reorder the correct phone.

When I called the store a week later to see if my iphone 7 plus had arrived, the clerk informed me that they had not ordered my correct phone and that the manager was refusing to order my iphone 7 plus until I paid a $25 restocking fee.

When I asked if I could speak to the manager to understand why I would have to pay a fee for their mistake, the clerk told me that the manager (Angie) would not speak to me. I then asked the clerk to please refund my $250 deposit so that I could just go purchase my iphone 7 plus elsewhere and the clerk said that his manager would not allow him to refund my deposit until I paid their $25 re-stocking fee. When I again asked to speak the manager, the clerk told me that the manager would not talk to me and he said that the manager would not allow him to give me to give me the manager's phone number.

I still do not have the iphone 7 plus that I ordered on April 6th, nor have I been refunded my deposit so that I can purchase the phone elsewhere. I simply want the phone that I ordered on April 6th. The manager (through her clerk) is demanding that I either take the regular iphone 7 that they ordered or pay an extra fee. If there is anything you can help me do to resolve this issue, I would really appreciate it.

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6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless manufacturer warranty

I recently sent in my brand new phone because it all off a sudden quit working unless it was on speaker (2nd phone this happened to) only to get it sent back saying it was damaged and would not be warrantied. According to the letter I received with my phone it said LCD shattered which it is not and gouges and cracks in glass which there is not I have pictures and proof of this

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1:35 pm EDT

Cricket Wireless employee online harassment of trans person

Good afternoon, I am writing to make a complaint about an authorized retailer of yours in the Erie, NY area. Earlier this evening, this woman kick started a disgusting verbal assault on a trans woman on Facebook. She then proceeded to taunt that woman regarding a violent sexual assault she experienced. My friends and family have used this company and I am disgusted by the idea that this is someone you would allow to represent your business. I hope this matter can be fixed immediately for the sanity and safety of the victim involved.

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Blank12345677
, US
Dec 31, 2018 9:46 pm EST

This girl is beyond rude and i will probably be changing my services.. Never have I in so many years seen such horrible rude customer service! I hear awful things about niagara falls location but i got to witness her first hand tonight! Im over little girls and their rude behavior when they should be happy to serve you! Every time i go there she is busy in her phone!

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12:20 pm EDT

Cricket Wireless customer service

I am a woman with a woman's name on my account customer service allowed a mail to call in and make alterations to my account was shutting my eyes line of service completely off after doing so Cricket did not even send me a text message as they're accustomed to doing with everything that happens to your account to let me be aware of the matter I found out and the Panic of emergency when I couldn't make a call when I needed a tow truck so my problem is how is it that some Outsider can call and make alterations to your account.

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10:27 am EDT

Cricket Wireless bridge pay/payments

1. Terrible customer service - uniformed customer servic reps who just argue, cannot complete transactions properly and do not know how to communicate in English.
2. Bridge payment made Friday 3/31 - Service cutoff at midnight with no explanation. Called into the customer service number and received no explanation as to why service was cutoff. On Friday 4/1 Attempted to make payment via app and went through all screens - service suspended again at midnight on 4/1/2017 - debit card used had funds and was same cards used for previous payments. Called into customer service and was advised a FULL payment due. Asked for a supervisor (Oscar identified himself as a manager - however; he is not a manager - he was in the escalation queue) and he continued to put me on mute, arguing back on everything, had no answers and offered no solutions. He also didn't even know how Crickets own automated payment system worked. The reps do not understand their own systems or company layout and refuse to answer any questions about company hierarchy.

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12:16 pm EDT
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Cricket Wireless prepaid wireless

They are going to actually charge you a fee for paying your bill in store or buying a new phone upgrades/updates etc. anything that requires you to "pay" will be fined an additional 3.00 on top of it per day per transaction unless they run it all up in one transaction. What the employees can't do their jobs without a pay raise and sticking it to the customers for 3.00 bucks a pop? Seriously? AT&T what the heck are you thinking fining us left and right for everything? You're going to fine yourselves out of business if this crap continues. T Mobile here I come I've had enough. Seriously.

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11:13 pm EDT

Cricket Wireless warranty and replacement of electronic phone device

On 09/09/2016 I contacted warranty for my ZTE Max Plus wireless phone for replacement, only half the touch screen was operating. I was to receive an email to return phone to cricket. I didn't receive the email.
I called 3 times for and about this inOp phone.. On 3/23/2017 I inquired again about this email and I was told that my return mailing code was sent to the wrong email address and my warranty had expired and I would have to purchase another phone. They did acknowledge the fact that the warranty department had drop the ball and honored the claim.
On 3/24/ I restored my phone service as requested and called to claim my phone with the claim number that was given.
To be told the claim had been canceled and there is nothing they could do because the warranty had expired.

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9:34 am EDT

Cricket Wireless mobile services

March 25 2017
My numbers:
[protected] [protected] [protected]

IMEI numbers have been changed on multiple occassions, subaccount added, and now VOIP autorouting. All evidenced with printouts of account memos showing changes coinciding with dates of modem swaps due to both mobile and personal wifi interference alongside a myriad of more malicious crimes.

- Telecommunications Fraud
- Cybercrime Fraud and Abuse

Cricket customer support has hung up on me roughly 15 times. Please read below, my position was as DM of FinOps in the Greater NYC region.

Those responsible:
1. General DM
Jeff Hongsuk Shin: [protected]@foneshop32.com

2. Taesan Park or Nicholas Jacobs
DM Sales Ops: [protected]@foneshop32.com

3. Denny Li
General Dm: [protected]@gmail.com

4. Kim Moore (Regional Director) kim.[protected]@2wwi.com

5. John Dwyer
President, Cricket Wireless

Nearly all Cricket Wireless locations in the greater NY region.

Cricket is run by KNK Group LLC, DBA Aio Wireless. AIO Wireless was bought out by At&t. AIO is listed as defunct but instead has used corporate loopholes to create multiple entities as KNK LLC nationwide and is pretty much the largest dealer network for Cricket Wireless. AIO towers have been integrated with Leap and AT&t so at the end of the day...KNK LLC is Cricket. Much of what everyone here states is true as Ingram Micro is the wholeseller of phones...almost all brands refurbished despite marketing stating otherwise.
Furthermore KNK Group LLC ports numbers via purchasing cheap sims or old cdma devices on their own to boost metrics and then resell already refurbished phones to the public. Even more fraudulent is the fact that all phones ordered by the dealers are purchased from 2wwi...Wireless Warehouse Llc (Ingram Micro subsidiary) but also a parent company of KNK Group LLC DBA Aio Wireless. Check your apn settings and you will see mms settings are set at aiowireless.net.
I have made the decision to post publicly due to the extremity of consequences that followed after I uncovered some unethical or moreso fraudulent business practices which led to invasion of personal privacy at work. 3 times I asked for investigations, the 1st was faked and a play was put on in front of me by Assailant 1 who chided assailant 2 in regards to a fake trip to At&t on the request of At&t to invetigate Taesan or Nicholas Jacobs hacking or illegal use of proprietary software. The initial investigation request was made on Jan 7 2017. On Jan 20th, after receiving confirmation from Samsung and Google of malware (Watchdog, Zygote, UIAndroidCaller), the first two were rootkits and the latter a call mirroring app, and upon discovering my work pc was linked to an entirely different LAN connection which was unprotected by a Sonic Firewall and each browzer infected with hard coded features alongside malicious cookies...i requested a second investigation. It was scheduled for the 23rd and instead of an investigation, I was aggressively berated and also told no such investigation ever took place, my written submitted documents were shredded l, and was termed. The third investigation was requested to the Regional Director who's email domain (2wwi) corresponds with [protected]@2wwi...Ingram Micro. The investigation was impartial and despite the evidence I provided of software issues (Page Analyzers of each browzer, ddos attack on the 21st when attempting to login to Slack; 298 simultaneous and 128 login attempts), the end result was no hardware issues and they reformatted the non Dell pc I was assigned to (all employees should have been on an images Dell with Sonic firewall). I even messaged the President of Cricket Wireless and have yet to receive any response although that may be due to the excessive criminal abuses of Telecommunications Act and Cybercrime and Fraud Acts which ensued since thr 20th.
Due to the first hand evidence and knowledge of the abovementioned misleading marketing and fraudulent financial discoveries, I have been targeted in an extensive and intensifying wave of telecom and cyber fraud/abuse. Since the 20th to present day, I been shut out of all communications, mobile and online...including a takeover of my ISP. If you read this, contact FTC and repost on all social media as I have no access to the internet (borrowed my gfs phone) who also changed carriers twice. All my online accounts, mobile lines have been redirected and filtered.
This may be the only forum where my voice will be heard as KNK Group LLC has used malicious cyber attacks via malware, botnets, and a slew of other cybercrimes which have shut down my pcs and all IoT devices. I am not able to make calls as they are a telecom and have rerouted all my calls to VOIP via SS7 and SIP abusive practices in attempts to thwart any method of communique for the past three months. My phones have been all taken over by rootkits and system apps contain read, write, & modify permissions for calls, texts, vm, apps, and network connectivity including ability to identify bluetooth devices, wifi networks, and connect and make changes to network connectivity socket tunnels without my knowledge.
I have had to shut everything down due to corporate greed and my substantial knowledge of their consumer and financial fraud. I have 0 access to any social media sites at this point nor any of my gmail accounts and all electronic devices have been fully compromised. This group has even created fake app stores and used Google Games as an intermediary to stream files from my phone to my Smart TV for file transfers which resulted in 500 gb data usage last month. 5 devices were added to my Samsung account this year, which was linked to my gmail account as was my Linkedin account and all other online accounts.
Any and all mobile and online activity belonging to the above numbers has been the result of impersonation as my access and control of all accounts were shut off since as early as the 21st of January. I urge all to repost and contact FTC as well as Eff.org for DWH or [protected]@proton as my communication efforts are thwarted by redirects for all mediums or communication regardless of locale. The greater than 20 IMEI changes and subaccount creations in itself are violations of the Telecommunications Act which explicitly states that telecom providers shall not interfere with a subscriber's communication for intentional harm or interference purposes.
Consumer rights have been fully abused and as a former financial analyst discovering such unethical and fraudulent activities, my civil liberties have not only been violated but at this point are nonexistent.
I have had no choice to post on this board as it has come to an extent where I have changed carriers, modems 3 times, isps, pcs, and phones yet this pseudo ransomware to keep me isolated continues to intensify and is seemingly perpetual.
In this era of IoT, cybersecurity is integral to the advances of technology. For three months, at least to my knowledge, my default gateway in my home has been hijacked, all personal identifiable files encrypted, most screenshots evidencing unchangeable system permissions modified, all online accounts no longer accessible as passwords have been changed, and malicious attacks to all devices allowing audio and video recording without my knowledge have imprisoned and shackled me and my significant others in my own home. All devices are rendered useless and I must start all over again, even all my personal, professional, and condifential files obliterated. Pictures of mine collected over ten years have all been pillaged and even backups on my cloud accounts have been shared via dropbox accounts created by these ruthless savages. Pleae repost and contact FCC, FTC, EPIC, and EFF.org (I have been able to somewhat communicate by making new emails at public libraries each and every time).
I have attempted to go to the local authorities but turned away on three occassions as I cannot access nor contact online data brokers due to two step authentifications never received and eventual loss of complete access to online accounts and mobile lines. Additionally, Google, MSFT, and my ISP are not able to provide information of those whom I have even been able to traceroute ip back to the office locations (on my pc which no longer has C:// access) unless legal or authoritative entities subpeona. On March 5th, level three tech at my ISP noted 21 connections and attempted to hard reset my modem and change the SSID but the password was changed before he could. One SSID was a blatant taunt - Wethebest. I was advised to move.
SS7 is the schema for both mobile and wireless communications and is only accessible via telcos and ISPs. This map of communication has been effective but in its structure are layers that in the wrong hands can interweave mobile with wan (wifi) routing to isolate and commit irreversible malicious activities on individuals. Unfortunately, a band of ruthless greedy corporate directors and their sidekicks have abused their access and responsibilities to disempower and disengage any and all communications by and to me while concurrently impersonating me via email and phone to my service providers as well as changing contact information of the 1500 contacts I've amassed throughout a lifetime. Ransomware, botnets, vhishing, phising, call mirroring, audio and video recording, false certification and SHA authentification, SSTV (slow frequency television interference, and hijacking my Sony PS4 Pro Account to use NBA2k17 as a backdoor to stream audio and video files back and forth to my phones have all been employed in what is now a complete takeover of all my accounts which I can NEVER use again. As in this case, the telecommuncations company, Cricket/AT&T, I trusted to at the very least acknowledge my privacy rights...instead intentionally interfered on all outbound and inbound calls so as to thwart any potential legal remedy. I am well aware of the legal risks, financial risks, and potential physical risks I take by posting on this board. I do NOT seek monetary reimbursement, no amount of money could rectify the damage done to not just my personal identifiable information but also the online raping of my albums and memories of friends and family that will never be the same because they are no longer just mine. The purpose of this post, by which not one iota is false, is threefold - 1. To cease your illegal activities and let me live my life 2. To make aware to the public: a) rotated sim cards, b)refurbished phones marketed as new c) internally doing ported activations to boost activations and metrics as well as transacting port-in activations for new BYOD customers to resell free promo phones as accessories doubling profits - fraudulently deceiving consumers as well as AT&T.
Corporate cybersecurity firms are abundant but are a scarce resource for individuals. Privacy rights, freedom of speech, freedom of religion, and other Constitional amendments allowing free flowing information exchange are the cornerstones scribed by the founding fathers of this great nation. It seems these days, regulatory agencies have forgotten that the pillars of our economy and society should be derived from the old andn tattered yet still fundamental sheet of paper called the Constitution.
Innovation has now taken the driver's seat as perhaps the most influential factor for U.S. economic and social growth. If it were not for these Constituional rights afforded to all individuals, the Googles and Slacks of today may never have existed as it was this freedom of expression and invention which had provided the surroundings for such giant leaps in technological advancements of recent times. The status of the U.S. as the leader of the free world and most likely the greatest country through all of history to date is a direct result of the founding fathers laying down the fundamental brickwork for "individual' freedoms, providing a fledgling nation with a foundation none firmer throughout the annals of history.
That said, as this era of IoT dawns...our rights to privacy and fair consumer policies have been blurred by bureucratic inefficiencies. This country is a democracy, one person's voice (especially mine) may not be heard but the collective voice of all Americans will undoubtedly reverberate from grass roots through Congressional Halls.

-DWH

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4:50 pm EDT

Cricket Wireless I am complaining about the managers they hire

Hello my name is Veronica Morillo I was recently a employee at the cricket store in
6136 Greenbelt Rd, Greenbelt, MD 20770
The store Manager is Justin Jung, I have been working / training for two weeks with them . I had called the store on march 23rd, 2017 to tell the manager I was going to be running late for work but nobody picked up the phone so I left a voicemail, I send him a e-mail notifying him I was going to be running late so he e-mail me back saying I was fired and I wasn't going to get paid for the days I worked . So now I need a explanation on why I am not getting paid for the day's I worked I have very much more to say I feel discriminated! . Please Contact me back at this e-mail : [protected]@gmail.com

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3:13 pm EDT

Cricket Wireless unnecessary fees

Your company is is beginning to be very ridiculous with all these new fees for the most darnest of things. Seriously, a service fee for using the cricket store to pay a bill for a "no contract phone"? As a customer for over a year I should not be penalized for using the services that are supposed to be provided for the convience for all paying customers. You will no longer have me as a customer after the 4/23 I will be taking my business elsewhere

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1:07 am EDT

Cricket Wireless cricket wireless, danville, va, billing, dishonest practices, poor customer service

I made the unfortunate mistake of switching to Cricket Wireless almost 6 months ago. In the beginning the reps all appeared to welcoming and help. This changed when I began to question my bill. My husband and I called the customer service line in January 2017 to inquire about the company's 5 lines for $100.00. We were told at that time that we would be placed on this plan and that we would see the result on the next billing cycle. I was surprised in February that the bill was well over what had previously been discussed. This prompted me to visit the store rather than simply calling customer service. When I arrived at the Piney Forest Store I was turned down by the Sales Rep because of technical issues. I tried calling the store all that day with no answer. When I finally got an answer the same Sales Rep said that the "computers are still down and I don't know if I can even do an activation". When I finally got into the store 2 days later I made it clear that I wanted to make sure that I was on the $100.00 family plan. I ended up paying for each line individually upfront. I was told that this was just to start the plan but I would see the difference come the next billing cycle. I ended up leaving the store after paying out over 360.00 for a phone that was suppose to be free, with free activation ( although there is clearly several unexplained activation fees on my receipt). When I received a text from Cricket Wireless on the 14th of March 2017 saying that my bill is now $158.00 I again went to the store to see why we were being charged this amount when I was just told on the 17th of February 2017 that my bill would never be over $125.00? When I arrived at the store today I attempted to resolve the issue with the representative. The representative offered no solution; only that " I can make the changes today." The representative also stated that " I don't know why it wasn't changed." The representative made no attempt to look up the account to identify an issues with the account; he only asked for a pin and took a payment. The representative also informed me that the service was prepaid; if I chose to cancel the service the next day I would lose my money even though services we not rendered for the paid period.

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9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless replacement phone for insurance claim (cricket)

last Thursday, I received a faulty ZTE GRAND X MAX 2 replacement device, and it won't even turn on, charge correctly, carry calls without dropping them, or let me crop and edit my photos like my original device-this has totally destroyed my appointment calendar and all my important business appointments, and now I am being forced to wait for another (possibly faulty ) device...? I am very angry, as I paid $75.00 to have my original device replaced-with one that I was led to believe would work like my original one. I expect a brand new device, as I am a very busy 40+ hour a week professional, , who requires a functioning device at all times. my inconvenience is very unimpressive, and I look forward to your expedition of this matter without delay. Thank you in advance, Sylvia Street
[protected]

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9:14 am EST

Cricket Wireless billing

Recently on the 6th before my bill was due I changed to an unlimited plan. CRICKET charged me $4.00. On the 7th they charged me $31.00 (-5 autopay) for the rest of my balance even though my bill wasn't due until the 9th. The 9th comes and I have no unlimited plan even though they charged me. I called CRICKET CUSTOMER SERVICE and they claimed that the charge for $4.00 was credit to my bill. MISTAKE #1 CRICKET. So right there and then I change my plan to unlimited and CRICKET charges me 0.62. My phone works for one day and then the next day it is suspended. Once again I call CRICKET CUSTOMER SERVICE and the agent says that to get my phone back on I have to pay a balance of $20.00. I ask the agent if that was the case then why didn't the previous agent charge me the full amount on that day instead of just 0.62. He claimed that it was the systems fault. Well if the system which is owned by CRICKET is at fault then why don't you charge the system the rest of that money. To sum this up CRICKET WIRELESS is not worth is people...just get METRO PCS and I can promise you no surprise overages.

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Critz
, US
Aug 13, 2018 4:11 pm EDT

Its annoying that every time i open my text go into social media or just open my phone to make a phone call there is always an advertising app poping up i have to close that app and the keep goin o what i was going to do is very very annoying!

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8:56 pm EST

Cricket Wireless phone

On March 1, 2027 I placed an order for a phone online. Said two day delivery. On Saturday the 5th tracked phone and said sender requested phone be sent back. Called cricket no one knew what was going on. Called again Monday still no clue. Called Tuesday said I would receive phone in Thursday. Thursday arrived still no phone called cricket left on hold for an hour twice waiting to speak to supervisor. Finally spoke with someone who didn't lie. And helped. Transfered to supervisor who said nothing she could do for me and I have to wait 14 days for money to be deposited into my account. First of all I should have received some sort of call, email or text informing me of the reason for the phone being returned. Secondly I was lied to by costumer service saying phone was attempted to be delivered but I wasn't home which was verified through UPS that she was lying because they never attempted to deliver the phone and last it was not my mistake so I should not have to wait so long for my refund

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

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- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
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Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

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