Credit Acceptance is an auto financing company. I pay my car payment on time with them each month and never have an issue. I got a little confident with this kind of service and usually would recommend this company to my friends and co-workers as a great place to get a car loan with bad credit. I received a call from Credit Acceptance asking me if I wanted to signed up for Auto-Pay and I agreed seeing as they explained it would make my life a lot easier not having to do anything on my end each month. So I keep a separate bank account for just my car payment each month so that this kind of thing doesn't effect my other bills, in this case I'm thankful I did, and had the money for the payment in there on the 28th. Little did I know they charged my account 5$ more then they stated they would be charging giving me an overdraft fee on the 4th of April. I then called in to pay my payment even though at the time said they have received my payment and it would not be necessary to pay again. After I stated the overdraft issue they were confused and I paid anyways. Just today the 12th of April I received my second overdraft fee for the same payment even though as I stated before I called them to clear it up. They said it charges your account twice??? WTF WHY would they charge a bank account that does not have money in it a second time? They said its designed that way... for what reason would you want to access two 30$ fees to a loyal customer? If I didn't have money in there in the first place what are you going to accomplish by charging twice? I called them and explained the issue and they couldn't of cared any less. Heads up guys!
My husband and I had our car repossessed and we only owed 295.00. CAC got our car towed ( well the tow guy...
They harrass you constantly! Non-stop calls at home/work/cell, sometimes 10x per day for me and the same for my wife daily except Sundays! They have no customer service to help you and you can't understand anyone on the phone! Also, if you want top make payment arrangements, you can only do it 21 days prior, EVEN if you want to make automatic payments for months ahead of time! They rip you off! That's their way of getting you for interest! DON'T EVER USE THEM!
This company apparently would rather repo your car then get there money. They obviously outsource there call center so the people there have no idea what they are talking about, more less they are just reading off of a screen when you call there. Heed all of the warnings here Do Not Get A Loan with this company. I promise no one is alway 100% on time with there payments as much as that would be ideal, if you had the money you would have paid for the vehicle with cash. Please rethink your purchase or get a co-signer.
In February 2007, I purchased a vehicle through a local used car dealership. The loan was through Credit Acceptance and problems began almost immediately. My payment agreement was set for 406/month. At that time, I set this up to as an auto draft on my bank account. The company that processed these payments for Credit Acceptance was TruPay. When the paperwork processed at the dealership, the total bi-weekly payment came out to 188 (45 months bi-weekly payments). Not long after that, we recieved a letter from Credit Acceptance saying that there was a mistake made and they needed us to call. I called and was told that they needed to change my bi-weekly payment to 203. I inquired about the every third month when on a bi-weekly schedule, there would be an additional payment scheduled, would they just ignore that payment or would I have to pay this additional payment. I was told then that there was no way to set up the account to stop this payment. I requested a detailed payment schedule from them to include these payments and showing the change on the pay-off date with this included in the mail. I never received so I never approved the increase in the auto draft.
Now we are in February of 2011. We knew that our last payment was due the end of November, 2010. The last auto draft came out of my account November 26, 2010. In December, 2010, we recieved our payment book in the mail (1st time we have ever gotten a payment book). There has been no other mail recieved from them requesting us to contact them or stating any monies were in default. Got up this morning, February 9, 2011 and my car is gone. It has been repossessed. After going through two different representatives with the company, found out that my contract had ended, all principle was paid but there was still outstanding interest due of over $600.00. The first representative stated the amount was 627, thirty minutes later and another representative it was 676. The reason they are giving for the auto draft stopping with money still due was because the contract was over and the principle had been paid.
I have not received any information from them in the mail since November with the exception of my coupon book (again - received after the scheduled pay out date). We have previous to this received numerous letters including the one in February of 2007 to let us know that they were changing companies that process their autodrafts and misc. other items. At no time, did we receive any information from them that the account was in default and at risk for repossession. They have stated that they made numerous attempts to reach us by phone (a number we have not had since 2009) but no attempts on our secondary number which is my husbands cell. I have verified that they did not mail anything to us. They apparently do not handle business that way (we sure do have a crap load of other letters from them-some based upon this loan and others are advertisements). Now we owe not only the interest but an additional 250.00 repossession fee and we have one day to pay or the car goes to auction.
Needless to say, I have spoken to an attorney today who has informed me that the only way to get the car back now (today) is to pay what they are requesting. He is, however, going to look into the case to determine if there are any legal issues and feels as though the information I provided over the phone could in fact, support my claim that there is lending fraud involved. Once I meet with him, if he determines fraud was involved, he will be representing me. If I just let the car go and fraud was involved, they could be forced to pay the total amount loaned along with any interest paid. The problem is, I have to come up with another means of transportation until this is resolved and really cannot afford to do that right now. So they have you where they want you and NO, I will not let this drop.
I have had my 2004 chrysler pacifica financed with credit acceptance for 3 years and always paid 10 day...
I purchased a vehicle from this dealer on 12/4/2010 and he assured the vehicle was in good condition. The day...
This company is horrible, there customer service is the worst. I called to make a payment while at work, didnt really have time. All i needed was my account number, and they wouldnt give me my account number, Im trying to pay them, and there were being so disrespectful, talking over me, while im trying to explain why I dont have time, then they are sitting there explaining to me that the conversations are being recorded, cleary showing all to no care for athority, and aspect of what it is to run a creditable business. I told the agent I believe her name was april, was she trying to collect money for the company or make them loose money, she just continued to talk over me. The people companies higher and make customer service is rediculas, they really need to up there standards. They woman makes me not want to even deal with this company at all. To just cancel my whole nature of business with them, they are totally awful...
On the day before New Years, I meant to call Credit Acceptance and explain to them I would be making my payment this up coming Wednesday. My car payment was 12 days late, previously they had disabled my vehicle I had called them and they would work with me and turn it back on. I have spent the last 4 months trying to fix up my bills from shattering my knee cap in August. I didn't work again until November and workers comp gave me just enough money to drop 200.00 on my car payment then the rest a week later. In the course of December, epic events occured... there was a horrible ice storm which prevented me from getting to the office and to make matters worse I slid into a pot hole and broke my rim. I told the lady I spoke to a week ago about my problems and I was told to pay just the 59.99 I owed and things would be okay.
Whelp, on New Years Eve at 4:10am my car was repossessed and to make matters all the more worse... I was never given any warning or any chance to try to drum up the money. They constantly called me when I was at work on my cell phone, I'm not allowed to answer my cell phone at work. There was no voicemail stating my car is going to be repossessed on the next business day. They then, closed their office for the entire weekend. The driver took all my belongings that were in my car with the vehicle. He called me 8 times but like most people I had my phone on silent at 4am and was passed out asleep.
Now it is monday and the first business day, I have been on hold waiting to find out the info for getting my car or my stuff out so that I can figure out what to do. I have been on hold for an hour, what the hell kind of company is this? The car was a 2000 Pontiac Grand Am that was acting up like crazy, I had to buy a new battery and 2 tires for it since May. The car has been acting up, the radio didn't even work when I got it and ever since the second week I owned it, the car leaked out trans fluid. The warranty they gave me wasn't even accepted anywhere near my home.
My husband purchased a truck through a local dealer who put him with this Credit Acceptance, what a JOKE. We have never been over 2 days late or most pf the time a week early and they call starting the day of the due date, and they call 15-20 times a day, even after calling them and telling them when we are paying this. I find out today that they are in INDIA WOW and most them I speak to I dont understand and they are VERY RUDE. This is our final payment to them, and thank god for that. I hope for their sake I get the title. DONT GO THROUGH THEM.
I decided that I wanted to trade in my 2001 Dodge ram for a more suitable family car. I contacted Sheere Chevy and was told to come down and have a look at their used inventory to see if I could find something I was interested in. I told the salesman that my new wife was also interested in trading in her car as well. Long story short they told me that they could give me $6, 000 for my truck in trade which was the pay off, and $1800 for my wifes car. She was unable to trade in her car because her father's name was on the title and he wouldn't allow it. So I said that I would be still glad to trade my truck in. We went into the dealer on Saturday so they could look at my truck for appraisal. We picked out a 2004 Chevy Impalla SS. It had around 84k on it and looked in pretty decent shape. I told them I wanted to drive the car over the weekend and take it to a mechanic. We came back to the dealer Monday and were told that due to a lower credit score in the high 5's we were't able to get traditional financing. I told them I got into my truck with 0 down with the same credit score. They said don't worry we could get financed through Credit acceptance and our payments would be around $300 per month. They said they needed all kinds of paper work, bank statements, pay stubs, references, etc. Long story short we ended up having to put $400 down despite being told that my truck was good enough. We gave them a voided check and they said that we would be on autopay that way we didnt have to mail out monthly payments. 2 months go buy and my wife wakes me up saying that they are repossessing our car. I went outside and caught the tow driver and asked what was going on he said we were 2 payments behind and he was taking the car. I told him wait he's not taking the car I was going to call the bank. He told me if we didn't let him take the car that the bank was going to want $12000 to get the car back. I told my wife to sit in the car and wait, I told the tow driver to get in his truck and wait while I called the bank, he continued to hook the car up and said that the cops were on the way. I used to repo cars so I know the laws so I told him there was nothing the police can do it was a civil matter (only the Sheriffs dept can step in with a court order) when I asked the tow guy his info he told me he didnt have to tell me because my name wasn't on the paper work and refused to ID himself due to privacy laws. He then proceeded to tell me to "Go ### yourself" and got in his truck I called the bank but they weren't open for another 20 minutes. The cops showed up and asked what was going on and I explained the situation to them and he asked if I saw the repo order and I told him no, nor did he provide ID. My wife was sitting in the car and the cop said that he had the right to repo the car and I explained that I knew the repo laws and he did not have the right to take the car since my wife was sitting in it. He talked to the tow driver and I over heard him say that there was nothing he could do that I clearly knew the laws and he couldn't bluff me to give them the car. The tow driver agreed to drop the car and said he would get it in an hour anyway's so wipe the stupid smile off my face. He proceeded to drop the car and the cops left. My wife was able to get in touch with the bank and they proceeded to tell her how dare she sit in the car with our son and how dare she stop the repo etc she was in tears by the time she was off the phone. I called them back and spoke to a manager and explained we were supposed to set up on auto pay and they should have called or sent a letter. They said sometimes the dealers don't follow through and it was an easy mistake. They took 2 payments via western union. Our payment this month (Dec) falls on a saturday and my wife doesn't get paid till Monday. We are 1 day late and already have gotten 2 calls the rep said there is no grace period and they can call the next day. I told them she doesn't get paid till Monday but our payment was mailed out Thursday and they should receive it today or should have gotten it already. She said it takes 5 day's to get it but we are all set. After reading up about these people I see it was A HUGE MISTAKE getting involved with them. The repo company was an even bigger joke (American Lenders) I complained to the owner who apologized about the drivers action even asked me if I'd be interested in future repos with the company. Either way CAC is a joke along with there small print
I set up auto pay for my car on october 13, 2010 a month before the new auto pay was to take affect. Somehow the auto pay skipped the first payment and it was doing the payment for November 20, 2010. Well needless to say my car was repo'd on Nov. 15 for November's payment.. Called and spoke with numerous people know would help me. Left the sup Eric Armstead numerous messages and was told yeah I got everyone of them I didnt have to call you back because the answer was not gonna change... WOW great customer service Huh!!! Yeah I cant wait until I am threw with them they are a rip off and Poor Poor Poor Poor customer service!
never failed to make my payment on time...one month I needed to make my payment a little later.. I called credit acceptance ..spoke with a very rude person that kept repeating the sme thing overt and over..So I went to the local dealer where I bought the car..David Fish called the credit acceptance corp. and told them I was getting the money from the bank to pay of the balance in full..but the loan was taking longer than expected. she ask when could I make a payment...I said on the 15th before the business day was over...She said ok, but it must be there by then. My payment was due the 1st day of each month...I was told I had a 15 day grace period... On the 13th(2 days earlier than I was told I had) the repo. man came and took my car...What I was told on the phone and on my contract was a flat out lie!!! Then I could not go to the impound yard to get my car, , , their was a fee for that...It left me with no choice but to lose my car...all the money I paid and my car was gone...this is a crooked company!!!
I purchased a 2004 VW beetle from a small car lot, the car is wonderful, couldn't ask for a better vehicle. They financed me through a company called credit acceptance. Since then the lot went out of business . 07/01/2010 I sent them $2, 171 as my final payment. I still have no lien release. On four separate occasions after sending the money I was told repeatedly that they were sending the release every time. I tried my best to keep my calm but they just weren't helping me. the post office looked into it for me and said that it was never even mailed. So I called and got angry immediately asking for a supervisor. Wouldn't you know it... the only thing she could do for me is try sending it again. I had the idea of having it sent to a different address, I chose my fathers house. After waiting ten more days I was unhappy to find that it still did not make its way to me. Today is 11/17/2010 four months and seventeen days after I paid the car off. This is my seventh conversation with them. I was told once more they had no idea why its not getting to me and the only thing they can do is send it again . The Post Office said they're not even receiving it to be mailed. This is were I stand. The only number for them is the billing dept. They wont give me the other number. Somehow when the lady that i talk to hits the button that says send the lien release its not making the connection for me and they dont want to help me resolve the matter other than just "sending another one out" . These company buildings are thousands of miles from me, am I supposed to drive to them and make the connection for them?
Bought a lemon 2005 Jeep Grand Cherokee with 78, 000 miles from U-Save Car and Truck Rental and Sales off of...
i was 17 days late on payment. i had the car 10 months the car spent more time in the shop then i did driving it. and then i told a representative at credit acceptance i was going to be late because my check was lost and had to be reissued by the state. They repossed the car with only 17 days late on the payment. They also did not give me the 24 hr notice as required by law by credit acceptance.
We purchased a used SUV from a dealer in March of 2009. We knew that our credit was in dissaray, so we weren't too surprised at the interest rate (25%). We were told by the salesman at the dealership that in order for us to be approved by the lender that we had to have a checking account so that the payments could be debited automatically. That was not a problem. All of our payments were made on time until I lost my job. The loan was only for 2 1/2 years. It wasn't until I couldn't make the June 2010 payment was I made aware that they had the ability to disable the car. The salesman never explained that to us. I called Credit Acceptance on June 23rd to inform them that my payment would be made in a few days, the rep said "okay" and we hung up. I received a call about 4 am on the 24th from a manwho stated he was from Credit Acceptance and that he was outside about to reposess my vehicle. After speaking with him for a few minutes outside I gave him the keys to my car because he didn't have a flatbed tow truck and I didn't want him to tow my car on a whell-lift tow truck. I asked him where he was located and tole him I'd be there in a couple days. After speaking with C.A. they told me I had to pay an additional $325 to redeem my vehicle. I eventually mde the payment on the 30th. After going back and forth with them I was informed that my car was about 2 hours from my home at the auction site (I still made the June payment in June). After contacting the auction site, they informed me that I would need a tow truck because the transmission on the car was no good. I never had a mechanical problem with this vehicle. I had to go back and forth between the repo agent and the auction site to try and determine who was responsible. I decided to contact C.A. for same assistance. The rep in the reposession told me that any damages that occurred has to be handled by me and that they "had nothing to do with that." My position is that if the repo agent was acting on the banks behalf then they are responsible as well. Nether the repo agent or the bank wants to hold responsibility for damages that occurred while in their possession. I Had to pay over $1300 in repairs and towing and now I have to fight to get my money back.
Okay here I our story in April of 2007 I had a bad car accident total my car, the other car kept going...
credit acceptance is a rip off. I bought a car from them, it is payday car.i got sick and fell behind. so i call them .Everytime you try to explain situaiton all they know is reprosession.The suv i have the note was 386.00 a month got behing they waned $500.00 amonth and now they want $600.00 I cant pay that i have to live anfd have other oligations.I realize i am bejind but $600 on 1999 car is ridicilious.Now the car needs ovet $2000 worth of work.I have been paying th $600 but its not going to work for me. And dont miss an aggrangemet they cant wait to say you defaulted your pmt arrangement.
I HAVE PAID MY CAR PAYMENT AND THE COMPANY HAS LOST OR POSTED THE PAYMENT TO ANOTHER ACCOUNT. THIS KIND OF...