Menu
Write a review
File a complaint
Cracker Barrel

Cracker Barrel review: Social distancing procedures and policies

H
Author of the review
5:45 pm UTC

To Whom it May Concern:
On January 22, 2021, my family and I all went to the Cracker Barrel in Jonesville, North Carolina. We have been proud patrons of this particular restaurant for many years and have always had a wonderful experience. With this visit, we had some family members from out of state that we hadn't seen in over a year and a half and were celebrating our family reunion with a breakfast at Cracker Barrel. While we were being seated, we told the host that we had 11 in our party (as there were 3 small children that needed high chairs). Instead of offering to accommodate our party and push some tables together, he put some of our party at a big round table, then walked the length of the dining room to seat the other half of us at another table. I requested that we all be sat together as this was a celebratory meal and he declined my request, stating that it was against their policy and that we had to socially distance. Even though we are all in the same party, same family and no one else was being sat in the back dining room (we were the only party in that room). I requested to see a manager and he declined and said that he couldn't do that. After asking for a manager 3 times. He finally got her. She stated that even though we were all in the same party, we had to be socially distanced and that we could not push any tables together in order to be together. Then, without any explanation or resolving our concerns, she promptly thanked us for our cooperation and went back into the kitchen. Afterwards, I called the Cracker Barrel corporate number to file a complaint, was placed on hold, asked to leave my name and number and to this moment in time, have yet to have anyone reach out to me or return my call. Not only am I absolutely appalled at this disregard for our requests and our families wishes, but I am disgusted that Cracker Barrel, as a whole, has such ridiculous policies that make in impossible for a party to gather. Please look into updating your policies, as I know that people are looking to gather together and without being able to, will simply take their business elsewhere.

Desired outcome: Allowing Families to be seated together

0 comments
Add a comment

More Cracker Barrel reviews & complaints

Cracker Barrel - slow, bad food, poor staff 72
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - Sexism, racism & favoritism 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - employee 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - No breaks allowed 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Cracker Barrel reviews and complaints
  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number
    Senior Director Corporate Communications
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number
    Media Contact
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number
    Media Contact
    More phone numbers
  3. Cracker Barrel emails
  4. Cracker Barrel address
    307 Hartmann Drive, Lebanon, New York, 37087, United States
  5. Cracker Barrel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 05, 2026
  7. View all Cracker Barrel contacts
Cracker Barrel Category
Cracker Barrel is ranked 2 among 23 companies in the Casual Dining category