Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Casual Dining Cracker Barrel
Cracker Barrel

Cracker Barrel review: Service, or lack of service

C
Author of the review
11:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I entered and was seated on March 11, 2026, at 3:27 PM. I prefer this time of day because the store is NOT BUSY. I was seated quickly, and then NO WAITRESS. I waited and waited, looking at the waitresses passing by. Tonya D. was assigned to my table 122 per the table slip I received. Three (3) waitresses kept going by, I kept looking at them for some assistance. After 15 minutes, I WALKED OUT. Maybe I would have gotten more attention if the restaurant was busy. After reviewing the other reviews and complaints, with Cracker Barrel only having a 1.2 rating, I fully understand.

Claimed loss: They have lost my business!

Desired outcome: I hope you pay some more attention to your customers.

Confidential Information Hidden: This section contains confidential information visible to verified Cracker Barrel representatives only. If you are affiliated with Cracker Barrel, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Cracker Barrel reviews & complaints

Cracker Barrel - slow, bad food, poor staff 69
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - Sexism, racism & favoritism 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - employee 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - No breaks allowed 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - hours cut 4
Cracker Barrel - Pride Month 1
Cracker Barrel - See Below, please
Cracker Barrel - fish fry friday, sweet tea
Cracker Barrel - the food
Cracker Barrel - You never asked Me
View all Cracker Barrel reviews and complaints

  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
    Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number
    +1 (615) 443-9266
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number
    Senior Director Corporate Communications
    +1 (615) 443-9115
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number
    Media Contact
    +1 (615) 443-9589
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number
    Media Contact
    More phone numbers
  3. Cracker Barrel emails
  4. Cracker Barrel address
    307 Hartmann Drive, Lebanon, New York, 37087, United States
  5. Cracker Barrel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 13, 2026
  7. View all Cracker Barrel contacts
Cracker Barrel Category
Cracker Barrel is ranked 2 among 23 companies in the Casual Dining category
#01 Red Lobster Red Lobster #02 Cracker Barrel Cracker Barrel #03 Olive Garden Olive Garden #04 The Cheesecake Factory The Cheesecake Factory #05 LongHorn Steakhouse LongHorn Steakhouse

Most discussed Cracker Barrel complaints

slow, bad food, poor staff
5
(opinions to this review)
 Takeout christmas prime rib dinner
4
(opinions to this review)
 Service
1
(opinions to this review)
 Steak Dinner
1
(opinions to this review)
Cracker Barrel Alternatives
LongHorn Steakhouse 393 reviews Restaurant.com 116 reviews Logan's Roadhouse 147 reviews Old Country Buffet 9 reviews Shoney's North America 69 reviews