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CB Casual Dining Cracker Barrel Complaints #182-201
Cracker Barrel

Cracker Barrel review: Service ( 1 comment)

D
Author of the review
9:28 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

So each week normally on Wednesday I stop to have dinner. On April 20 I stop got seated and a Black lady waited on me. I order Chicken and Dumplings with an extra Dumpling and apples with water. Less than 5 minutes another guy came in and sat one table away from me. He order the same meal except he had corn instead of apples and with coffee. About 7 minutes later this guy got his order first. The waitress came to tell me it would be out soon when I asked why he had the same thing was served first? I wonder is it because I had a black waitress? Does the cook not like this woman? I almost left. I know my order when in first. There is really something wrong. Well this week I have decided to not go anymore. There are to many restrurants out there to be treated like this.

Desired outcome: Do desire anything. I told cashier he apology and the other two customers agree I should have walked out. Well just make better place to eat.

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D
D
David Nemeth
Philadelphia, US
1 complaint
10 comments
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May 09, 2022 8:59 pm UTC

Hello. I worked in several kitchens and you need to understand the kitchen process before you blame it on the Black Lady!
When a waitress places and order and the two tables have similar order, your dumplings could’ve caused your order delay due to preparation issues or perhaps one cook was preparing your dish and was SLOWERVthan the other guys dish.
It’s so many different scenarios regarding the food, hearing, availability, the help, etc..
NOTHING TO DO WITH HER SKIN COLOR!
Think about it before you blame your waitress. That kitchen has to make one to 30:different plates at a time.
Learn to be patient! . . . And kind! Pat

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Cracker Barrel Category
Cracker Barrel is ranked 2 among 23 companies in the Casual Dining category
#01 Red Lobster Red Lobster #02 Cracker Barrel Cracker Barrel #03 Olive Garden Olive Garden #04 The Cheesecake Factory The Cheesecake Factory #05 LongHorn Steakhouse LongHorn Steakhouse

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