CB Casual Dining Cracker Barrel Complaints #302-321

Cracker Barrel review: Food

Elrn of Lawrenceville, US

Feb 23, 2021 7:23 pm UTC

Food order inedible.
Food dry.
Food overcooked, and order wrong.
I ordered food from your Santee location, the food was all inedible. The pot pies were dried to the bottom of the pan, the loaded hash Brown was dry and mostly cheese. I ordered the southern chicken and re equested dark meet, but received a wing, leg, and two breasts. I called the restaurant to let them know about the food, the manager proceeded to denounce my claim regarding the condition of the food, and proceeded to tell me that she made the pot pies herself, which told me she believes that I was not being truthful? Customer service fail all around, I do not appreciate purchasing this amount of food at cost and not be taken seriously.

Desired outcome: Refund

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Cracker Barrel phone numbers

+1 (800) 333-9566

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+1 (615) 443-9266

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Senior Director Corporate Communications

+1 (615) 443-9115

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+1 (615) 443-9589

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dmca@crackerbarrel.com

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janella.escobar@crackerbarrel.com

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communication

jeanne.ludington@crackerbarrel.com

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teresa.miller@crackerbarrel.com

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Confidence score: 92%

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Cracker Barrel address

307 Hartmann Drive, Lebanon, New York, 37087, United States

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