Cracker Barrel reviews and complaints 2
View all 489 complaintsCracker Barrel - I am complaining about the service and the food at the O'Fallon, MO location
Cracker Barrel used to be my favorite place to go and eat. They have started to show sounds of not caring about what they give those who come to the establishment. I went for breakfast one morning in December my daughter and I purchase grandma's breakfast meal I ordered pancakes with mine she ordered French toast. my pancake was burned and turned over so as not to see. Her French toast was cooked in the same grease as everyone else bacon and the grease was burned which was in the taste of her French toast. Sunday, January 22, 2023, and wait we went to Cracker Barrel again this time we had to stand for longer than the time stated. There was no one in the restaurant seat, but their explanation was the groups had to be seated first. I am 85 years out with back problems and my daughter also suffers from her back standing for an extended period and really puts a hurting strain on my back. We were not the only seniors, but all of those that were seniors had to wait. unacceptable service
Desired outcome: clean it up, but the caring staff and better cooks that care about what they serve like before you became so popular
Cracker Barrel - Seating others that came in after others
My husband and I are elderly, (over 75), and went to O'Fallon, MO store, about 4:20-4:30 pm (January 22, 2023). When we got there there was a wait (15-20 minutes). Which was fine. We were standing right across from the hostess. Lots of others came in mostly elderly. People were told 20-30 minutes, then a party of 7 comes in and told 15-20 minutes. About 10 minutes later the hostess calls the party of 7 to come back. All of us waiting up to that point and us having waited almost our 20 minutes were upset. I asked hostess when we were going to be called, she said next. Then I asked why the party of 7 was called before us. I was told because they were short on servicers. The couple that was supposed to be behind us said they were leaving tired of waiting. So the hosted brings them back. My husband and I were really mad. So were the other elderly guests waiting. I asked the hostess and manager when he came up. The response was well we are setting you now. I said I want to know why a table of 7 and the people that came way after us were sat before us. I got nothing but you are holding up the line from manager. Not good customer service! And very rude.
Desired outcome: Manager to be reprimed. What he said to me was not an answer. I asked why people that came in way after us were getting seated before us. No response at all. Take people in order they put their names down.
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