The complaint has been investigated and
resolved to the customer's satisfactionResolved Cox Communications — stoled my phone number from centurylink
resolved to the customer's satisfaction
I had phone service with centurylink and paid my bills on time. On may 5, I discovered that some of my friends were not able to call me. On may 6th, I phoned centurylink and asked them why my phone was not receiving phone calls and they said someone called in april 28 and requested the phone service be turned over to cox. I never authorized it. I telephoned cox, and they said they did not have an order to switch the service over to them.
So, on monday, may 9th I phoned centurylink and asked them why they cannot restore my phone service. They explained they did not know why, however, they told me to call voice repair. I went back and forth between customer service, voice repair and could not get any satisfaction. I must have been on the phone for 3 hours. On tuesday, I phoned centurylink again trying to find out how to get my phone ported back from cox to
Centurylink. I was switched back and forth for 4 hours to no avail. On tuesday afternoon around 3:40, my neighbor tried to help and called centurylink, they promised to help, but never restored my service. On wednesday morning, the phone service was restored. I have been paying for unlimited long distance and cannot use it. I keep calling centurylink and they say they have no idea what the problem is. Why?
I did phone cox back in february at which time I was thinking of changing over to them. I cancelled that request on march 3. They told me it was cancelled. One week to ten days after that my phone was not working. I phoned centurylink at that time and was told I must have requested my phone service be switched to cox. I told them I did, but I cancelled on march 3. They did restore my phone service and gave me a $25 credit. Now, after two months cox tried to switch me over without my permission — - this is against the law.
Is there a lawyer who would take this case pro bono. Or, what other options to I have?