Cox Communicationsin demand movie rental refund

This review was posted by
a verified customer
Verified customer

I had purchased a movie for 3.99 on-demand through cox, doing so I am allowed access to the movie for 24 hours, however at mid-night my account fell past due and the access was not granted due to in-demand disconnected itself. When I called in and asked that they either refund the money I spent or allow me to repurchase at no charge once I paid the bill they have refused. Needless to say this 3.99 purchase became a heated debit that caused me to threaten to disconnect all service (high speed internet and digital cable) but this supv was very politely said he will set up the disconnect. Over 3.99 a customer with a monthly rate of 150.00 all I want is to be refunded the charge of the movie or even half the charge since I lost the purchase due to the in-demand disconnects itself on a past due. I can't understand how he represents the company and will disconnect a customer over 3.99


  • Ki
    killi Nov 30, 2010

    You were not disconnected over a 3.99 on demand charge. This company has one of the longest grace periods I have ever seen. Sometimes it is more than three months before they interrupt service. You were disconnected because you don't pay your bill.

    0 Votes
  • Gl
    Gloria Jul 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with the reply, your on demand service is the first affected when your account is past due. If you want your services to work, pay your bill.

    -1 Votes
  • Em
    Employee Oct 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    When making a complaint, it would be nice if you gave all the information, and not leave out the stuff that makes you seem like the bad guy.

    Your EOD service will not be shut off as soon as your account goes past due. It happens when you get interrupted for nonpayment, weeks (sometimes months depending on your area) after your account goes past due.

    How many warnings did you get for your interruption? 3? 4? I'd be surprised if it was any less.

    If you are told your service is going to get shut off for non payment, why did you not use your free time to call in and pay your bill, rather than order a movie that you knew was going to be interrupted?

    That supervisor did the right thing by agreeing to disconnect your service when you asked. How much you pay monthly quickly becomes irrelevant when you never actually pay it.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.